Sony VAIO PCG-GRV550 User Manual Download Page 151 | Manualshive

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Troubleshooting and Support

This section describes how to solve common problems you may encounter when
using your computer. Many problems have simple solutions, so try these
suggestions before you contact Sony Computing Support
(http://www.sony.com/pcsupport).

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Troubleshooting Your Computer

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Troubleshooting Batteries

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Troubleshooting the Printer

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Troubleshooting the Mouse and Touch Pad

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Troubleshooting the Modem

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Troubleshooting Networks

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Troubleshooting DVDs and CDs

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Troubleshooting Floppy Disk Drives

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Troubleshooting PC Cards

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Troubleshooting Audio-Video Connections

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Troubleshooting the Computer Screen (LCD)

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Troubleshooting Programs

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Computer Support Information

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Summary of Contents for VAIO PCG-GRV550

Page 1: ...ions 22 Conserving Battery Power 23 Using power saving modes 23 Using PowerPanel 24 Frequently asked questions 28 Internet and Network Connections 29 Internet Connections 30 Setting up a dial up Internet connection 30 Setting up an Ethernet Internet connection 32 Customizing your Internet connection 34 Frequently asked questions 35 Network Connections 36 Using Ethernet and dial up connections 36 U...

Page 2: ...laying DVDs 59 Connecting your computer to a TV 59 Watching DVDs on a TV 60 Disconnecting the TV from the computer 62 Watching DVDs on your computer 62 Frequently asked questions 63 Printer Connections 69 Printing With Your Computer 70 Connecting a printer 70 Disconnecting a printer 72 Frequently asked questions 72 Computer Features 75 Using the Keyboard 76 Key locations and descriptions 76 Combin...

Page 3: ...cting a mouse or keyboard 93 Frequently asked questions 93 Floppy Disk Drives and PC Cards 95 Using Floppy Disk Drives 96 Connecting a floppy disk drive 96 Inserting and removing floppy disks 97 Notes on handling floppy disks 98 Disconnecting a floppy disk drive 99 Carrying the floppy disk drive 99 Frequently asked questions 100 Using PC Cards 101 Inserting PC Cards 101 Removing PC Cards 102 Conne...

Page 4: ...Connecting a multimedia computer monitor 113 Connecting a projector 114 Selecting a display mode 115 Disconnecting a computer monitor or projector 118 Using Speakers 119 Connecting speakers 119 Disconnecting external speakers 120 Adjusting the volume 120 Enabling the audio feature 121 Frequently asked questions 122 Using Microphones 124 Connecting a microphone 124 Disconnecting a microphone 124 Us...

Page 5: ...nd installing memory modules 141 Confirming amount of memory 143 Using the Recovery CDs 145 Application and System Recovery CDs 146 Using Your Recovery CDs 146 Using the Application Recovery CD s 146 Using the System Recovery CD s 148 Troubleshooting and Support 151 Troubleshooting Your Computer 152 Troubleshooting Batteries 156 Troubleshooting the Printer 157 Troubleshooting the Mouse and Touch P...

Page 6: ...IO Computer Quick Start 6 Troubleshooting PC Cards 168 Troubleshooting Audio Video Connections 169 Troubleshooting the Computer Screen LCD 172 Troubleshooting Programs 174 Computer Support Information 176 ...

Page 7: ...to preinstalled software programs In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window View the Electronic Flyer which provides updates and supplemental information about your computer View the VAIO Computer Specifications which lists your computer s hardware specifications and preinstalled software information such ...

Page 8: ...VAIO Computer Quick Start 8 ...

Page 9: ...battery and an AC adapter This chapter explains how to install and use these supplied accessories to power your computer It also describes ways you can efficiently utilize the battery as a power source Using AC Power Using the Battery Conserving Battery Power ...

Page 10: ...ry for more information on installing and using your battery Connecting the AC adapter Turning on the computer Connecting the AC adapter To connect the AC adapter 1 Plug the cable attached to the AC adapter into the DC IN port on your computer or docking station 2 Plug one end of the power cord into the AC adapter and plug the other end into an AC outlet Connecting the AC Adapter to the Computer U...

Page 11: ...holding the bottom of the computer firmly 2 Press the power button until the power indicator turns on 3 If necessary adjust the brightness controls for the computer screen LCD as follows Opening the Computer Turning on the Computer If you hold the power button down the computer turns off Release lever Power indicator Power button ...

Page 12: ...VAIO Computer Quick Start 12 To increase light intensity press Fn F5 and then or To decrease light intensity press Fn F5 and then or ...

Page 13: ... to extend your computing time Regardless how many batteries you use you can always extend the life of the battery by conserving power See Conserving Battery Power for more information Inserting a battery Removing a battery Using a second battery Displaying battery information Charging a battery Notes on batteries Frequently asked questions Inserting a battery The battery that comes with your comp...

Page 14: ...ay cover up until it clicks into place Some software programs and peripheral devices prevent the system from activating Hibernate mode when the battery is low or the computer is running on AC power To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Standby or Hibernate See Using power saving modes for more infor...

Page 15: ... to open it 2 Pull the battery out of the battery bay 3 Push in and lift up the battery bay cover until it clicks into place Using a second battery To insert a second battery 1 If another device is in the multipurpose bay remove that device 2 Insert the battery into the multipurpose bay When the computer uses the second battery the Battery 2 indicator turns on If the computer is on connect the AC ...

Page 16: ...e lever is in the LOCK position To remove the second battery 1 Make sure the Battery 2 indicator is off and the Battery 1 indicator is on or the computer is connected to AC power If the Battery 2 indicator is on 1 Double click the CPU icon The PowerPanel dialog box appears Inserting the Second Battery Inserting the Weight Saver Battery Multipurpose bay Weight saver Battery ...

Page 17: ...he remaining battery charge on the Battery Information toolbar and or the Battery Information window To display the Battery Information toolbar 1 Right click the center of the Windows taskbar 2 Select Toolbars from the shortcut menu and click Battery Information The Battery Information toolbar appears on the taskbar Unlocking the Release Levers If the Battery Information toolbar is hidden behind t...

Page 18: ...e indicator Displays estimated time hours minutes remaining before the battery fully discharges also known as the time to empty To close the Battery Information toolbar 1 Right click the Battery Information toolbar 2 Select Toolbars from the shortcut menu and click to cancel Battery Information The Battery Information toolbar disappears from the toolbar To display the Battery Information window Do...

Page 19: ...ic information on the battery Alarms tab Displays the alarm settings which notify you when the battery is fully charged and is too low You can change your computer s alarm settings from this window The battery icons that appear on the Battery Information toolbar and the Battery Information window indicate the current status of the installed battery Battery Information Window Click Help in the lowe...

Page 20: ...power is still low the battery may be reaching the end of its life and you may need to replace it To charge a battery You can charge the battery when the computer is on or off However the battery will charge faster when the computer is off Charging the battery takes several hours See your VAIO Computer Specifications on the Welcome page for the approximate time needed to charge your battery Batter...

Page 21: ...attery indicator stops blinking when the battery is 100 percent full Notes on batteries Never leave the battery in temperatures above 140 F 60 C such as under direct sunlight or in a car parked in the sun When using two batteries the battery you insert first charges first The second battery you insert begins charging when the first battery is 85 percent full Battery Indicator Battery indicator sta...

Page 22: ...because of decreased battery efficiency at low temperatures Frequently asked questions How do I know when the battery is charged To determine the remaining battery charge see Displaying battery information When is the computer using AC power When the computer is directly connected to the AC adapter it uses AC power even if a battery is installed When should I recharge the battery When the battery ...

Page 23: ...peripheral devices in memory RAM Power consumption is reduced to a minimum The system remains on and the computer screen LCD is off Hibernate Saves the state of the system and peripheral devices in the Save to Disk Partition on the hard disk Power consumption is reduced to the lowest possible setting without being completely off Hibernate mode consumes the lowest level of power Your computer enter...

Page 24: ...cept the Disable Power Management profile If the computer does not activate Hibernate mode see Frequently asked questions for more information Profile Icon Description Maximum Performance Provides the best system performance but conserves minimal power Maximum Battery Life Provides power saving features to give you maximum battery life and good performance It slows the computer and puts it into St...

Page 25: ...rd disk and display screen You can also establish settings for LCD Video Standby Hard Disk Standby and Standby mode to optimize power management for your system Spreadsheet Optimizes performance and power requirements for spreadsheet programs Communications Extends battery life by initiating a quick display time out The Internal modem remains powered You can also establish settings for LCD Video S...

Page 26: ...le is selected automatically the next time you use the battery to power your computer To customize your profile settings You can customize your profile settings to sustain enough power for a particular computing function 1 Right click the CPU icon on the Windows taskbar 2 Select Edit Create Profiles from the shortcut menu 3 In the left panel select the profile you want to change 4 Right click the ...

Page 27: ...s the most power or Performance Lid Close Action Controls the state of your system when you close the computer s lid You can select either Standby or Hibernate mode or you can select LCD Off Hibernate or LCD Off conserves the most power Hibernate on Low Battery Controls the state of your system when the battery power is low You can turn this setting On or Off Selecting On conserves the most power ...

Page 28: ...battery may be reaching the end of its life and should be replaced Why is the battery warm While the battery is in use or being discharged the battery heats up This is normal and is not cause for concern HDD Standby Timer Controls the time it takes the system to switch the hard disk drive to Standby mode when the system is idle This setting only turns off power to the hard disk drive i LINK Port C...

Page 29: ...29 Internet and Network Connections Internet Connections Network Connections Connecting Another VAIO Computer ...

Page 30: ...nection Setting up an Ethernet Internet connection Customizing your Internet connection Frequently asked questions Setting up a dial up Internet connection Before you can connect to the Internet you need to connect your computer to a telephone line via a telephone cable not supplied Once you have set up your telephone cable you re ready to connect to the Internet To connect a telephone cable 1 Loc...

Page 31: ...izard appears Connecting a Telephone Cable Your computer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the mo...

Page 32: ... selected click to select Connect to the Internet and click Next 5 Follow the on screen instructions Setting up an Ethernet Internet connection Your computer accommodates both 10BASE T and 100BASE TX Ethernet connections with data transfer speeds of between 10 and 100 Mbps depending on the line conditions and Ethernet cable New Connection Wizard ...

Page 33: ... of the Ethernet cable into your computer s Ethernet port and the other into the network connection To set up an Ethernet connection to the Internet 1 Connect your computer to a network connection See To connect an Ethernet cable for more information 2 Click Start point to All Programs Accessories Communications and click New Connection Wizard The New Connection Wizard appears Connecting an Ethern...

Page 34: ...og box enables you to change the way you view the Internet You can change your home page fonts language and colors You can also regulate content and set your browsing preferences To open the Internet Properties dialog box 1 Click Start on the Windows taskbar and then Control Panel 2 Click Network and Internet Connections and then Internet Options The Internet Properties dialog box appears 3 Click ...

Page 35: ...e Application Recovery CD s for more information Why is my modem connection slow Your computer is equipped with a V 90 compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Interne...

Page 36: ...k Start Help and Support and then Networking and the Web Using Ethernet and dial up connections Using wireless LAN connections Checking your network connection status Frequently asked questions Using Ethernet and dial up connections Local area networks LANs comprise a group of computers and associated devices within a small geographic area such as a home or office building For setting up LANs Ethe...

Page 37: ...g on the Ethernet cable To set up an Ethernet LAN 1 Plug one end of the Ethernet cable into your computer s Ethernet port and the other into the network connection 2 Click Start point to All Programs Accessories Communications and click Network Setup Wizard The Network Setup Wizard appears Connecting an Ethernet Cable Ethernet port Ethernet cable ...

Page 38: ...art menu and then clicking Networking and the Web in the left panel The Network Setup Wizard Only connect 10BASE T and 100BASE TX cables to the Ethernet port Do not connect any other type of network cable or any telephone cable Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the u...

Page 39: ... Wireless LAN Access Point to set up a LAN The wireless LAN access point is designed for building a wireless LAN environment Because a wireless LAN configuration requires no wiring you can operate multiple computers more freely than ever before You can also purchase an external Wireless LAN PC Card separately For information about your computer s wireless capabilities see the Welcome page to view ...

Page 40: ...ou can set up an ad hoc network easily at home To connect to an existing wireless network 1 Insert a Wireless LAN PC Card into the PC Card slot See Inserting PC Cards for more information The Wireless LAN indicator lights up 2 From the Start menu click Control Panel 3 Click Network and Internet Connections and then click Network Connections 4 Double click Wireless Network Connection The Connect to...

Page 41: ... a Wireless LAN PC Card into the PC Card slot See Inserting PC Cards for more information The Wireless LAN indicator lights up 2 From the Start menu click Control Panel Network and Internet Connections and then click Network Connections 3 Right click Wireless Network Connection and select Properties The Wireless Network Connection Properties dailog box appears 4 Click the Wireless Networks tab and...

Page 42: ...ck to select the Network Authentication Shared mode check box 8 Click to cancel the The key is provided for me automatically check box 9 Type between 5 and 13 ASCII characters or 10 to 26 hexadecimal characters in the Network key box 10 Click OK Your new network name appears in the Preferred networks list box Setting Wireless Network Connection Properties ...

Page 43: ...work and Internet Connections and then click Network Connections The Network Connections window appears 3 Right click Wireless Network Connection and select Properties The Wireless Network Connection Properties dailog box appears 4 Click the Wireless Networks tab and then click Add 5 Type up to 32 ASCII characters in the Network name SSID box 6 Click to select the Data encryption WEP enabled check...

Page 44: ...ee Checking your network connection status Move the Wireless LAN switch to OFF The Wireless LAN indicator turns off For Wireless LAN PC Card connections open the Wireless Network Connection Status window and click Disable See Checking your network connection status Follow these steps to remove the Wireless LAN PC Card 1 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove ...

Page 45: ...tions Why can t my computer connect to a wireless LAN access point Connection availability is affected by distance and obstructions You may need to move your computer away from obstructions or closer to any access point you may be using Make sure the Wireless LAN switch on the computer is in the ON position or the Wireless LAN PC Card is properly inserted Make sure power to the access point is on ...

Page 46: ... with the access point Make sure your computer and the access point are connected to one another Move your computer away from obstructions or closer to any access point you may be using Make sure your computer is properly configured for Internet access Why is the data transfer speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points...

Page 47: ...nternet Connections The Network and Internet Connections window appears 2 Click Network Connections The Network Connections window appears 3 Check the connection status Change the access point channel See your access point instructions for more information Can I connect to a IEEE 802 11a device Computers with built in wireless LAN support the IEEE 802 11b standard only Devices connecting to a wire...

Page 48: ...each computer 2 Click Start on the Windows taskbar and click Control Panel 3 Click Network and Internet Connections and click Set up or change your home or small office network The Network Setup Wizard appears 1 i LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software programs operating system and compa...

Page 49: ... When you finish the Network Setup Wizard on screen instructions click Start on the Windows taskbar and click My Computer 7 Click My Network Places in the Other Places menu The My Network Places window appears 8 Click View workgroup computers in the Network Tasks menu The computers that are networked under the same workgroup name are displayed in this window The Network Setup Wizard window The Wor...

Page 50: ...Unplug the i LINK cable from the i LINK port on each computer Frequently asked questions Why can t I establish a connection between two VAIO computers Your computer may not recognize an i LINK1 connection if the i LINK cable is not plugged securely into the i LINK ports Disconnect the i LINK cable and securely reconnect it to both computers If neither computer responds after a few moments restart ...

Page 51: ...94 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your s...

Page 52: ...VAIO Computer Quick Start 52 ...

Page 53: ...53 CDs DVDs and Optical Drives Inserting and Ejecting CDs or DVDs Copying and Playing CDs Playing DVDs ...

Page 54: ... 2 Press the Eject button on the optical drive cover to open the drive tray The drive tray slides out 3 Place a disc on the drive tray with the label facing up Avoid using adhesive labels to identify your CDs or DVDs Adhesive labels may damage the optical drive if they come off while the disc is in the drive Ejecting the Drive Tray You can play some DVDs on both sides Insert this type of DVD with ...

Page 55: ...grams that are open from the optical drive and wait for the LED indicator to turn off 3 Press the Eject button on the optical drive cover to open the drive tray The drive tray slides out 4 Lift the disc from the drive 5 Push the drive tray gently to close it Inserting a Disc If you do not seat the disc firmly over the hub the disc may come loose while it is in the drive A loose disc may damage the...

Page 56: ...rties window appears 2 Select the Hardware tab and click Device Manager in the Device Manager box A window with a listing of the computer s hardware devices appears 3 Double click DVD CD ROM drives 4 Double click the listed drive name and select the Properties tab 5 Click to select the Enable digital CD audio for this CD ROM device check box if it is not already selected 6 Click OK To adjust the v...

Page 57: ...D R Before you write data to a CD RW or CD R read the following notes to avoid a computer malfunction and ensure the best writing results Deactivate the screen saver and exit anti virus software Deactivate memory resident disc utilities to avoid data loss Turn off the FindFast program if your computer has preinstalled Microsoft Office programs such as Excel Word and Outlook Connect and use the AC ...

Page 58: ...nce you finish copying files to a CD R that is readable in a CD ROM drive click Finish to complete the writing process before you eject the disc from the optical drive Do not strike or shake the computer while writing data to a disc ...

Page 59: ...uestions Connecting your computer to a TV In order to connect your computer to a TV your computer must have an A V OUT jack Not all VAIO computers are equipped with an A V OUT jack To see if your computer has an A V OUT jack check Locating Controls and Ports in the Setting Up chapter of your printed online VAIO Computer Quick Start To connect a TV to your computer 1 Turn off the computer 2 Locate ...

Page 60: ...ide that came with your peripheral device for more information on its installation and use Do not remove the optical drive when the computer is in a power saving mode Standby or Hibernate Doing so may cause the computer to malfunction Power cord TV A V OUT jack Audio video cable V i d e o A u d i o L A u d i o R not supplied ...

Page 61: ...e Conserving Battery Power for more information 4 Connect the TV to the computer See Connecting your computer to a TV for more information 5 Insert the DVD into the optical drive 6 Select a preinstalled DVD program in which to play the DVD The preinstalled DVD program launches the video automatically See Program overview for a description of your preinstalled DVD program For detailed instructions ...

Page 62: ...iption of your preinstalled DVD program For detailed instructions on how to use the preinstalled DVD program see the help guide included with the DVD program To play a DVD while using battery power 1 Set the power management profile to DVD 1 Close all open programs 2 Right click the CPU icon on the Windows taskbar 3 Select Profiles from the shortcut menu and then select DVD from the submenu You ca...

Page 63: ...gerprints and dust on the surface of the disc may cause reading errors To clean the disc hold the edge of the disc and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth Do not clean the disc with so...

Page 64: ... on the optical drive If the Eject button does not work click Start on the Windows taskbar and click My Computer Right click DVD CD RW Drive and select Eject from the shortcut menu If none of the above options work insert a thin straight object such as a paper clip in the manual eject hole to the right of the Eject button Why isn t the optical drive playing my CD or DVD properly Make sure the CD o...

Page 65: ...ick the Properties tab and click to select the Enable digital CD audio for this CD ROM device check box if it is not selected 5 Select the Driver tab and click Driver Details to confirm the driver software Make sure an adhesive label was not attached to the CD or DVD Adhesive labels can come off while the disc is in the optical drive and damage the drive or cause it to malfunction If a region code...

Page 66: ...uide that accompanied your display for more information How do I change the video resolution on the TV screen The video may not appear on the entire TV screen if your computer resolution is set to 1280 x 1024 or greater To change the video resolution follow these instructions 1 Right click the desktop and select Properties from the shortcut menu The Display Properties dialog box appears 2 Select t...

Page 67: ...7 The Fn F8 key combination will not work once a DVD is inserted into the optical drive Switching the display while a DVD is playing may cause the computer to malfunction and you may need to restart the DVD software ...

Page 68: ...VAIO Computer Quick Start 68 ...

Page 69: ...69 Printer Connections Printing With Your Computer ...

Page 70: ...s compatible with many popular printers The New Hardware Wizard guides you through the software installation process Some printers require separate driver software installation See the instructions that accompanied your printer for more information If you cannot print once you have connected your computer to your printer see Frequently asked questions in this section for more information To connec...

Page 71: ...Plug the printer cable into the Printer port 3 Plug the other end of the printer cable into the port on the printer Connecting a USB Printer Cable See the guide that came with the USB printer for more information on its installation and use Printer USB ports USB cable not supplied Power cord USB cable connector ...

Page 72: ...er Unplug the printer cable from the computer Frequently asked questions Why can t I print a document Make sure the printer is on and the printer cable is securely connected to the ports on your printer and computer See Connecting a printer for more information Connecting a Parallel Port Printer See the guide that came with the parallel port printer for more information on its installation and use...

Page 73: ...ties to open the Properties window 4 Click OK Change the default printer port setting although this setting is generally correct for most printers 1 Click Start and click Control Panel 2 Click Performance and Maintenance and click System The System Properties dialog box appears 3 Select the Hardware tab and click Device Manager The Device Manager window appears 4 Double click Ports COM LPT and dou...

Page 74: ...VAIO Computer Quick Start 74 ...

Page 75: ...75 Computer Features Using the Keyboard Using the Touch Pad Changing the Window Design of Sony Programs ...

Page 76: ...s and functions with the Fn key Key locations and descriptions Keyboard Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 NumLk Scr Lk Prt Sc SysRq Insert Pause Delete Break Tab Caps Lock Shift Shift Ctrl Ctrl Home Page Up Page Down End Fn Alt Alt Z A Q X S W C D E V F R B G T N H Y M J U K I L O P 2 1 3 4 5 6 7 8 9 0 Enter Backspace Navigation keys Applications key Numeric keypad Alt key Shift key Ctrl ...

Page 77: ...2 function keys along the top of the keyboard are used to perform designated tasks For example in many programs F1 is the Help key The task associated with each function key may vary from one program to the next Escape key The Esc Escape key is used to cancel commands Print Screen key The Print Screen key takes an electronic snapshot of the screen and moves it to the Clipboard You can then paste t...

Page 78: ...ations key displays a shortcut menu of context sensitive choices Pressing this key is the equivalent of clicking the right mouse button Combination Function F1 Displays the VAIO Help and Support Center window Tab Switches the selected button on the taskbar D Displays the desktop E Displays the My Computer window F Displays the Search Results window where you can find a file or folder This is the e...

Page 79: ...de and turns off when the computer is in Hibernate mode or off Battery Turns on when the computer is using battery power blinks when the battery is running out of power double blinks when the battery is charging Memory Stick Turns on when data is read from or written to the Memory Stick media Do not enter Standby mode or turn off the computer when this indicator is on When the indicator is off the...

Page 80: ... the indicator is off the letters appear in lower case as you type unless you hold down the Shift key Scroll Lock Turns on when the screen scrolls differently Exactly how it scrolls depends on the specific program This function does not work with all programs When the indicator is off information moves across the display normally If you switch user identities during a computing session the Fn F7 k...

Page 81: ...l monitor LCD Toggles between the computer screen LCD a connected external display and both the LCD and external display Select one display at a time to playback DVDs Connect the cable before you turn on the computer otherwise Fn F7 will not work Fn only F8 Control AV out Toggles between the computer screen LCD only external only and dual LCD TV display modes Select one display at a time to playba...

Page 82: ...s the system into Standby mode a power management state To return the system to the active state press any key or the power button Fn E Ejects the CD Fn B Bass Boost Toggles the bass boost function off and on This feature is available only while using headphones You can also carry out these functions using the Jog Dial Control Some functions are not available until the Microsoft Windows operating ...

Page 83: ...he built in touch pad Describing the touch pad Customizing the touch pad Frequently asked questions Describing the touch pad Locating and Describing the Touch Pad Action Description Point Slide one finger on the touch pad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Touch pad Left button Right button ...

Page 84: ...he Device tab 4 In the left panel click to cancel the Pointing Device check box 5 Click Apply To enable the touch pad 1 Press the Windows key The Start menu appears 2 Press P to display the All Programs menu 3 Press the Up Arrow key to select Sony Notebook Setup and press Enter A submenu appears with Sony Notebook Setup preselected 4 Press Enter The Sony Notebook Setup dialog box appears Right cli...

Page 85: ...k You may have disabled the touch pad without connecting a mouse to the computer See To enable the touch pad Restart the computer to activate the touch pad again If your touch pad is interpreting a single tap as a double click adjust the button assignments Follow these steps 1 Press the Windows and the E keys The My Computer window appears 2 Click the Tools menu and select Folder Options The Folde...

Page 86: ...w appears 2 Press Alt to highlight the menu bar and press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to restart the computer If you still cannot restart your computer press and hold the power button to turn off the computer If the pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the computer You may need to use your s...

Page 87: ...e the window design 1 Click Start and then Control Panel 2 In the left panel click Switch to Classic View 3 Double click UI Design Selector 4 Click or to view the designs 5 Click Apply to select a design that appears in the center window The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 Click OK ...

Page 88: ...VAIO Computer Quick Start 88 ...

Page 89: ...Changing the Window Design of Sony Programs 89 ...

Page 90: ...VAIO Computer Quick Start 90 ...

Page 91: ...91 Connecting Mice and Keyboards Using External Mice and Keyboards ...

Page 92: ...atible with many popular mice and keyboards The New Hardware Wizard guides you through the software installation process Some devices require separate driver software installation See the instructions that accompanied your mouse or keyboard for more information If the mouse or keyboard does not work once you have connected it to your computer see Frequently asked questions for more information You...

Page 93: ... computer to malfunction To disconnect the USB mouse or keyboard Unplug the USB cable from the USB port on the computer Frequently asked questions Why doesn t the computer recognize the USB mouse Make sure the mouse is securely plugged into the USB port See Connecting a mouse or keyboard for more information Connecting a USB Mouse or Keyboard See the guide that came with your mouse or keyboard for...

Page 94: ...D s for more information If you are playing a disc press the Ctrl Alt Delete keys simultaneously to stop playback and restart the computer If you still cannot use the pointer restart the computer You can restart the computer three different ways Press the Windows key and press U When the Turn Off Computer window appears press R Press the Ctrl Alt Delete keys simultaneously When the Windows Task Ma...

Page 95: ...95 Floppy Disk Drives and PC Cards Using Floppy Disk Drives Using PC Cards ...

Page 96: ...ks Disconnecting a floppy disk drive Carrying the floppy disk drive Frequently asked questions Connecting a floppy disk drive You can connect a floppy disk drive when your computer is on or off Connecting the drive when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To connect a floppy disk drive 1 Close any active programs to prevent data loss 2 ...

Page 97: ...store data To protect your floppy disks keep them away from magnets and direct sunlight or other heat sources To insert a floppy disk 1 Hold the floppy disk with the label facing up 2 Push the floppy disk into the drive until it clicks into place Connecting a Floppy Disk Drive Floppy disk drive USB ports ...

Page 98: ...ot open the shutter manually and touch the surface of the floppy disk Keep floppy disks away from magnets Keep floppy disk away from direct sunlight and other heat sources Inserting a Floppy Disk Do not open the shutter manually and touch the surface of the floppy disk To avoid losing data do not push the Eject button when the LED indicator is on Removing a Floppy Disk Floppy disk Floppy disk driv...

Page 99: ... Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Click to select the floppy disk drive in the Hardware devices window if it is not already selected 4 Click Stop The Stop a Hardware device window appears 5 Make sure the appropriate device is selected and click OK A message appears stating it is safe to remove the hardware device 6 Unplug the floppy disk drive from th...

Page 100: ...n off 2 Push the Eject button and remove the disk 3 Reconnect the floppy disk drive by inserting the USB connector with the USB icon facing upward into the USB port 4 Restart the computer by clicking Start on the Windows taskbar Turn Off Computer and then Restart Why is the drive unable to write data to a floppy disk The floppy disk drive cannot write data to a disk if it is inserted into the driv...

Page 101: ... PC Card drives Frequently asked questions Inserting PC Cards Your computer may contain PC Card slot protectors Remove these protectors before you insert a PC Card into the slot See To remove slot protectors Some PC Cards may require you to disable idle devices when using the PC Card You can use Sony Notebook Setup to disable devices To open Sony Notebook Setup 1 Click Start on the Windows taskbar...

Page 102: ...re icon on the taskbar The Safely Remove Hardware dialog box appears 2 Click to select the PC Card in the Hardware devices window if it is not already selected 3 Click Stop The Stop a Hardware device window appears Do not force a PC Card into the slot It may damage the connector pins When a PC Card is inserted do not place your computer in a bag or case Pressure or shock to a PC Card may damage yo...

Page 103: ...r out of the slot If you use a Type III PC Card you need to remove both the top and bottom PC Card slot protectors Connecting and disconnecting PC Card drives The PC Card drive enables you to read data stored on a DVD or CD Your computer may come with an external PC Card drive depending on the model you purchased If you wish to purchase an optional PC Card drive shop Sony online at http www sonyst...

Page 104: ...sert the PC Card into the PC Card slot with the arrow facing the slot See To insert a PC Card for more information Instructions on connecting an optical drive may vary depending on the specific drive you purchased Removing a PC Card Connecting a PC Card drive Arrow facing the slot PC Card slot ...

Page 105: ...s now safe to remove the hardware device 6 Eject the PC Card from the PC Card slot Frequently asked questions Why doesn t my PC Card work Make sure the PC Card is inserted properly See Inserting PC Cards for more information Make sure the PC Card is compatible with the Microsoft Windows operating system installed on your computer Use the Sony Notebook Setup utility to disable devices you are not c...

Page 106: ...ake sure you are inserting the card correctly See Inserting PC Cards for more information You may not be able to use some PC Cards or some functions of the PC Card with this computer Check the guide that came with your PC Card for more information on its use Why does an exclamation mark appear on the Device Manager tab in the System Properties dialog box You may not be using the most recent driver...

Page 107: ...107 Audio and Video Connections Using i LINK Digital Video Recorders Using Computer Monitors and Projectors Using Speakers Using Microphones ...

Page 108: ...ause the computer to malfunction To connect an i LINK digital video recorder 1 Turn on the DV device and the computer 2 Plug the i LINK cable into the i LINK DC IN OUT port on the DV device 3 Plug the other end of the i LINK cable into the i LINK port on your computer The Found New Hardware window appears on the lower right corner of your screen 1 i LINK is a trademark of Sony used to designate th...

Page 109: ...ernate may cause the computer to malfunction To disconnect the i LINK DV recorder when the computer is off 1 Turn off the computer and the i LINK DV device 2 Unplug the i LINK cable from the i LINK DC IN OUT port on the computer Connecting an i LINK Digital Video Camera Recorder See the guide that came with your digital video camera recorder for more information on its installation and use i LINK ...

Page 110: ... own driver software install these drivers before you use the camera To view images You can view the images captured by your digital video camera recorder three different ways Select one set of instructions from the following list If your digital video camera recorder is compatible with the preinstalled programs the Digital Video Device window appears when you connect the camera to the computer Se...

Page 111: ...he i LINK ports on the computer or camera Unplug the connectors and plug them in again See Connecting an i LINK digital video recorder for more information 1 i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i L...

Page 112: ...n display the images on the computer screen LCD onto an external computer monitor The external monitor displays the operations you perform on your computer To connect a computer monitor 1 Make sure the computer monitor is plugged into an AC outlet 2 Turn off the computer 3 Plug the display cable into the Monitor VGA port on the computer 4 Turn on the computer monitor if it is not already on and th...

Page 113: ...ct a multimedia computer monitor 1 Plug the multimedia computer monitor into an AC outlet 2 Turn off your computer 3 Plug the display cable into the A V OUT jack on your computer 4 Plug the other end of the display cable into the multimedia computer monitor 5 Turn on the multimedia computer monitor if it is not already on and then turn on your computer 6 Press the Fn F7 key combination to toggle t...

Page 114: ...ther end of the display cable into the projector 5 Plug the audio cable into the Headphone jack on the computer 6 Plug the other end of the audio cable into the projector 7 Turn on the projector if it is not already on and then turn on the computer 8 Press the Fn F7 key combination to toggle the display between your computer and the projector See Selecting a display mode for more information See t...

Page 115: ...you can switch the display mode between the computer screen LCD and the external display using shortcut keys or the Display Properties settings Connecting a Projector See the guide that came with your projector for more information on its installation and use Display cable not supplied Audio cable not supplied VGA port Headphone jack Projector Power cord ...

Page 116: ...en the computer screen LCD a connected external display projector or computer monitor and both the LCD and external display Select one display at a time Connect the cable before you turn on the computer otherwise Fn F7 will not work Fn only F8 Toggles between the computer screen LCD only TV only and dual LCD TV display modes Select one display at a time to playback DVDs Connect the cable before yo...

Page 117: ... Radeon Properties screen If you cannot see your movie or DVD on the external display change the monitor or TV setting by clicking on the Secondary icon and changing it to Primary You may not be able to display the computer screen LCD and an external display or projector at the same time depending on the types of computer displays and projectors you are using Turn on the computer after you connect...

Page 118: ...or You can disconnect the external computer monitor or projector by unplugging the display or Monitor VGA cable from your computer s port Disconnecting the external display when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction ...

Page 119: ...ailer Connecting speakers Disconnecting external speakers Adjusting the volume Enabling the audio feature Frequently asked questions Connecting speakers You can connect speakers to your computer to enhance the sound quality of your computer To connect speakers to your computer 1 Turn down the volume of the speakers 2 Plug the speaker cable into the Headphone jack on the computer 3 Plug the other e...

Page 120: ... DVDs To adjust the volume of your speakers 1 Right click the Volume icon on the Windows taskbar and select Open Volume Control The Volume Control window appears 2 Click and drag the Volume Control slider up to increase volume and down to decrease volume Connecting External Speakers See the guide that came with your speakers for more information on its installation and use You can only adjust the ...

Page 121: ...rs 4 Double click DVD CD ROM drives Sound device Function Volume Control Adjust the sound level from the speakers or headphones Wave Adjust the wavfile sound or the system sound of Windows SW Synth Adjusts the internal or external synthesizer volume CD Audio Adjust the volume of the CD in the optical drive Microphone Adjust the internal or external microphone volume Telephony Adjust the modem or t...

Page 122: ...stall the drivers See Using the Application Recovery CD s for more information If you are using battery power make sure the battery s is inserted properly and is charged See Using the Battery for more information Why can t I hear sound from my speakers If you are using battery power make sure the battery is properly inserted and is charged See Using the Battery for more information If you are usin...

Page 123: ...the CPU control to Performance or Battery Life If you are using a memory intensive program set the CPU to Performance 1 Follow these steps 1 Right click the CPU icon on the Windows taskbar and click Edit Create Profiles The Profile Editor window appears 2 In the left panel click the power management profile that you want to set Maximum Battery Life is the default selection when your computer is ru...

Page 124: ...crophone or other device to record Frequently asked questions Connecting a microphone Plug the microphone cable into the Microphone jack1 on the computer Disconnecting a microphone You can disconnect an external microphone when the computer is on or off Simply unplug the microphone cable from the Microphone jack on the computer 1 A protruding dot located next to the Microphone jack distinguishes t...

Page 125: ...he Microphone column if it is not already turned on Close the Recording Control window 5 Click Start and select All Programs Accessories Entertainment and then Sound Recorder The Sound Sound Recorder window appears To adjust the volume for recording sound You can only adjust the volume for recording in the Recording Control window 1 Click Start and click Control Panel 2 Click Sounds Speech and Aud...

Page 126: ...Frequently asked questions Why doesn t my microphone work If you are using an external microphone make sure the microphone is properly plugged into the Microphone jack on the computer See Connecting a microphone for more information ...

Page 127: ...127 Preinstalled Programs Software Programs On Your Computer DVgate Program Notes Program Support Information ...

Page 128: ...s Adobe Photoshop Elements Adobe Systems Inc Using state of the art image editing tools you can unleash your artistic ability and create digital images for print e mail and posting to the Web The versatile image capturing options enable you to start working with digital and traditional photos immediately Explore extensive creative possibilities for your personal images with Adobe Photoshop Element...

Page 129: ...LINK port and capture video clips and still images You can edit clips from your video add new clips and combine clips into new movie segments You can also save your images in a variety of popular file formats EarthLinkSM Total Access DSL or Dial Up EarthLink Inc EarthLink one of the world s largest Internet Service Providers offers dial up and broadband access to the Internet Member benefits inclu...

Page 130: ...ntry points including beaming synchronization and Internet access to defend against potential threats hidden inside files e mail or on the Web Subscription required after initial evaluation period PicoPlayer Sony Electronics Inc PicoPlayer software is a video player utility that enables you to use Giga Pocket Personal Video Recorder functions on a computer that does not have Giga Pocket Personal V...

Page 131: ...ted models Sony Pictures Digital Entertainment With the powerful Sony ScreenBlast ACID software you can create royalty free music by utilizing its loop based production tool including unlimited tracks and enhanced effects Sony ScreenBlast Sound Forge On selected models Sony Pictures Digital Entertainment Sony ScreenBlast Sound Forge software enables you to record edit and process mono or stereo au...

Page 132: ...quently asked questions What do I do when my program stops responding or crashes Try restarting your computer 1 Click Start on the Windows taskbar and click Turn Off Computer 2 Click Restart If restarting your computer does not work contact the software publisher or designated provider for technical support See Program Support Information for contact information Why does the message You must inser...

Page 133: ...he Windows help guide or the program guide for instructions on how to change the drive letters Which program do I use for CD R CD RW functions Use the preinstalled Sony SonicStage program and Windows software to create CDs on your VAIO computer if the specific model you purchased is preconfigured with all of the necessary components for CD R and CD RW capability You can also download the RealJukeb...

Page 134: ...thly the resolution may not be set correctly To check the resolution 1 From the DVgate Motion Monitor window click Setup 2 From the shortcut menu point to Settings and then select Low Resolution The settings you change in this menu affect the images in the monitor window only Movie data imported to your hard drive and images recorded to DV devices will not be affected Saving to your hard disk driv...

Page 135: ...on the Windows taskbar point to All Programs Accessories System Tools and then click Disk Defragmenter The Disk Defragmenter dialog box appears 3 Select the drive you want to defragment from the list and click Defragment See the Microsoft Windows operating system Help guide for more information on defragmenting ...

Page 136: ...P M Pacific time Web site http www aol com telephone 800 827 6364 hours 7 days a week 24 hours a day Web site http support earthlink net e mail support earthlink net telephone 800 890 5128 or 800 890 6356 hours 7 days a week 24 hours a day Web site http www antivirus com pc cillin support telephone 510 859 0308 900 820 83241 1 Support from 510 859 0308 is free of charge but subject to delays Suppo...

Page 137: ...0 644 3193 is automated and free of charge Web site http www apple com telephone 800 275 2273 hours M F 6 A M 6 P M Pacific time Web site http www sony com pcsupport telephone 888 4 SONY PC 888 476 6972 1 1 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www sony com pcsupport telephone 888 4SONYPC 888 ...

Page 138: ...VAIO Computer Quick Start 138 ...

Page 139: ...139 Memory Upgrades Changing Your Computer s Memory ...

Page 140: ...quired for using and modifying electronic equipment Disconnect the computer from its power source and from any telecommunications links networks or modems before you install or remove a memory module Failure to do so may result in personal injury or equipment damage Electrostatic discharge ESD can damage disk drives and other components Perform the procedures described below only at an ESD worksta...

Page 141: ...e package until you are ready to install it The package protects the module from Electrostatic discharge ESD To remove a memory module 1 Turn off the computer and all peripheral devices 2 Disconnect the power cord all cables and remove the battery if it is installed See To remove the battery 3 Wait for the computer to cool down 4 Use an appropriate screwdriver to loosen and remove the screw on the...

Page 142: ...e To install a memory module for more information To install a memory module 1 Remove the existing memory module from the computer See To remove a memory module for more information 2 Remove the new memory module from its packaging and install the memory module by sliding it into the open slot at a 45 degree angle Removing the Bottom Screws Removing a Memory Module Do not touch any part of the mot...

Page 143: ...es the amount of installed memory See Confirming amount of memory for more information Confirming amount of memory After you ve installed a new memory module make sure the operating system s memory corresponds with the installed memory To check your system s memory 1 Turn on the computer 2 Click Start on the Windows taskbar point to All Programs and then point to Sony Notebook Setup Installing a N...

Page 144: ...tup dialog box appears 4 On the About This Computer tab make sure the System Memory displayed in the System Information box matches the amount of memory installed The displayed memory may be less than the installed memory due to the amount used by the display adapter Sony Notebook Setup Dialog Box ...

Page 145: ...145 Using the Recovery CDs Application and System Recovery CDs Using Your Recovery CDs ...

Page 146: ... programs installed since you started using your computer will be lost Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CD s Using the System Recovery CD s Using the Application Recovery CD s The Application Recovery CD s utility enables you to reinstall individual software programs device drive...

Page 147: ... desktop 2 Insert Application Recovery CD No 1 into your computer s optical drive 3 Click Start on the Windows taskbar and right click My Computer 4 Click Properties The System Properties dialog box appears 5 Click the Hardware tab and click Device Manager 6 Right click the unknown device or the device that requires the driver installation and click Update Driver from the shortcut menu 7 In the Ha...

Page 148: ...mputer by clicking Start and then Turn off computer 17 Wait 30 seconds and turn on your computer If you have any questions about using the Application Recovery CD s visit http www ita sel sony com support or contact Sony Customer Support at 1 888 4 SONY PC Using the System Recovery CD s The System Recovery CD s enables you to format your hard disk and restores all original software programs Your c...

Page 149: ... software programs are restored on this drive only Change Partition Size All partitions custom installations and changes are removed from the hard drive You can set the partition sizes for both the Drive C and Drive D The original preinstalled operating system and software programs are restored Recovery to Original Factory Defaults All data and partitions are removed from the hard drive All origin...

Page 150: ...er again to select Yes 6 Make sure Exit Save Changes is selected and then press Enter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD After recovering your system using the System Recovery CD s you may be prompted to insert your Application Recovery CD s after restarting the Windows operating system Insert the Appli...

Page 151: ...rt http www sony com pcsupport Troubleshooting Your Computer Troubleshooting Batteries Troubleshooting the Printer Troubleshooting the Mouse and Touch Pad Troubleshooting the Modem Troubleshooting Networks Troubleshooting DVDs and CDs Troubleshooting Floppy Disk Drives Troubleshooting PC Cards Troubleshooting Audio Video Connections Troubleshooting the Computer Screen LCD Troubleshooting Programs ...

Page 152: ...r and battery Wait one minute and reattach them before pressing the power button Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour Unplug the power cord press the reset button by using a thin straight object such as a paper clip remove the battery if one is installed plug the power cord in again and turn on the computer To find your com...

Page 153: ... steps 1 Turn off the computer and remove the floppy disk 2 Restart the computer and confirm that the Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 Remove any floppy disk from the floppy disk drive 2 Turn off the computer 3 Remove any peripheral devices connected to the computer 4 Restart the computer 5 Press F2 when the Sony l...

Page 154: ... The Windows Task Manager dialog box appears and you can turn off the computer from the Shut Down menu If your computer still does not turn off press and hold the power button to turn off the computer Unplug the computer from the AC adapter and remove the battery from your computer If your computer stops responding while playing a CD or DVD press Ctrl Alt Delete simultaneously The Windows Task Man...

Page 155: ...ng slows down the CPU speed See PowerPanel Help for more information To reduce fan noise 1 Right click the CPU icon on the taskbar and select Edit Create Profiles The AC Power Profile Editor window appears 2 Double click System to open the file if it isn t already opened 3 Double click Thermal Control Strategy Performance and select Quiet 4 Restart your computer Why does the System Properties dial...

Page 156: ...a considerable amount of time Can my computer enter Hibernate mode while using battery power For some software programs and some peripheral devices your computer may not enter Hibernate mode when the battery life is low To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Standby or Hibernate When should I replace...

Page 157: ...ction 1 Click Start and click Control Panel 2 Click Printers and Other Hardware and click Printers and Faxes 3 Right click the printer icon that is not functioning and select Properties to open the Properties window 4 Click OK Change the default printer port setting although this setting is generally correct for most printers 1 Click Start and click Control Panel 2 Click Performance and Maintenanc...

Page 158: ...VAIO Computer Quick Start 158 3 In the left panel make sure the Printer Port check box is selected and click Setting 4 In the Printer port mode box click the ECP option 5 Click OK ...

Page 159: ...s the Ctrl Alt Delete keys simultaneously to stop playback and restart the computer If you still cannot use the pointer restart the computer You can restart the computer three different ways Press the Windows key and press U When the Turn off computer window appears press R Press the Ctrl Alt Delete keys simultaneously When the Windows Task Manager window appears press the Alt key to highlight the...

Page 160: ...ch pad Try restarting your computer Follow these steps 1 Press the Windows key 2 Press U The Turn off computer window appears 3 Press R to restart the computer If the computer does not restart 1 Press Ctrl Alt Delete simultaneously The Windows Task Manager window appears 2 Press Alt to highlight the menu bar and press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to restart the c...

Page 161: ...the Application Recovery CD s for more information Why is my modem connection slow Your computer is equipped with a V 90 compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Inter...

Page 162: ...i LINK cable and securely reconnect it to both computers If neither computer responds after a few moments restart both computers If the computers do not recognize the i LINK connection after resuming from a power saving mode Standby or Hibernate restart both computers For more information see Connecting VAIO computers 1 i LINK is a trademark of Sony used only to designate that a product contains a...

Page 163: ... display on a TV because the display resolution is not properly set To adjust the display resolution see Selecting a display mode for more information It is recommended that you adjust the display resolution to 1024 x 768 or smaller depending on the size of the external display screen Why does my computer stop responding when I try to read a disc The disc your computer is trying to read may be dir...

Page 164: ...l Performance and Maintenance and System Select the Hardware tab and click Device Manager Make sure the correct driver software is properly installed Do not use adhesive labels to identify the CD The label may come off while the disc is in use in the optical drive and cause the drive to malfunction If a region code warning appears when you try to use your optical drive it may be that the DVD you a...

Page 165: ... F7 several times Why don t my changes appear on the computer screen LCD You may need to refresh the computer screen Press the Windows key and press D twice How do I adjust the image on the TV screen Use the controls on your external display to adjust the image See the guide that came with your display for more information How do I change the video resolution on the TV screen The video may not app...

Page 166: ...ting a display mode for more information Is the CD RW reading speed slower than the CD ROM or CD R reading speed Generally the CD RW reading speed is slower than the CD ROM and the CD R reading speeds although reading speeds vary depending on the format you are using The Fn F8 key combination will not work once a DVD is inserted into the optical drive Switching the display while a DVD is playing m...

Page 167: ...from the disk and wait for the LED indicator to turn off 2 Push the Eject button and remove the disk 3 Reconnect the floppy disk drive 1 Close any active programs to prevent data loss 2 Insert the USB connector with the USB icon facing upward into the USB port 4 Restart the computer 1 Click Start on the Windows taskbar and click Turn Off Computer 2 Click Restart Why is the drive unable to write da...

Page 168: ...wer operation and the Standby or Hibernate modes while the card is inserted into the PC Card slot the computer may not recognize the PC Card or the connected device Restart your computer Why can t I insert my PC Card Make sure you are inserting the card correctly See Inserting PC Cards for more information You may not be able to use some PC Cards or some functions of the PC Card with this computer...

Page 169: ...he drivers See Using the Application Recovery CD s for more information If you are using battery power make sure the battery s is inserted properly and is charged See Using the Battery for more information Why can t I hear sound from my speakers If you are using battery power make sure the battery is properly inserted and is charged See Using the Battery for more information If you are using a pro...

Page 170: ...headphones You may experience noise distortion while listening to music with speakers or headphones if the CPU control is set to Automatic Profile Selection Use the preinstalled PowerPanel program to set the CPU control to Performance or Battery Life If you are using a memory intensive program set the CPU to Performance 1 Follow these steps 1 Right click the CPU icon on the Windows taskbar and cli...

Page 171: ...71 6 Close the Profile Editor window Why doesn t my microphone work If you are using an external microphone make sure the microphone is properly plugged into the Microphone jack on the computer See Connecting a microphone for more information ...

Page 172: ...d to refresh the computer screen Press the Windows key and press D twice How do I adjust the image on the TV screen Use the controls on your external display to adjust the image See the guide that came with your display for more information How do I change the video resolution on the TV screen The video may not appear on the entire TV screen if your computer resolution is set to 1280 x 1024 or gre...

Page 173: ...Troubleshooting the Computer Screen LCD 173 How do I switch the computer screen LCD from LCD to TV See Selecting a display mode for instructions on how to switch the display mode to LCD and TV ...

Page 174: ... optical drive may not be reading the disc Make sure you place the CD in the tray with the label side facing up Make sure the optical drive is properly connected to your computer See Connecting External Optical Disc Drives for more information Why can t the program find a file while a PC Card is inserted When a PC Card is inserted into a computer that is connected to the docking station it may cha...

Page 175: ...essary components for CD R and CD RW capability You can also download the RealJukebox CD burning component to create CDs but it may interfere with your computer s normal system operations Why can t I use the DVgate program If your computer is using the Ultimate Battery Life profile as a power saving mode you cannot use DVgate or Smart Connect software Please select another profile Preferably conne...

Page 176: ...em Online Support Your computer comes preinstalled with a Microsoft Windows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and selecting Help and Support Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of yo...

Page 177: ... 119 audio video AV connecting 59 connecting i LINK 108 B bass boost 82 battery power saving modes 23 battery pack inserting second pack 15 notes 21 battery packs charge status icons 20 charging 20 indicator lights 79 removing 15 16 brightness adjusting 11 81 brightness control 11 buttons Eject 54 55 C cameras digital video recorder 110 Caps Lock indicator light 80 charging battery packs 20 ...

Page 178: ...digital video recorder 110 Ethernet 38 floppy disk drive 96 hard drives 101 i LINK device 108 Internet 30 microphone 124 multimedia computer display 113 multiple phone lines 31 network 101 party phone lines 31 PBX 31 printer 70 projector 114 speakers 119 telephone line 30 TV 59 controls brightness 11 correction keys 77 D dial up connection 30 digital video camera 110 display mode 115 display modes...

Page 179: ... 38 external devices projectors 114 speakers 119 external display connecting 114 F floppy disk drive carrying 99 connecting 96 disconnecting 99 floppy disks handling 98 troubleshooting 100 167 Fn key 78 combination commands 80 function keys 77 H handling floppy disks 98 hard drives indicator light 79 installing additional 101 Hibernate mode 23 82 I i LINK 110 connecting 108 notes 110 ...

Page 180: ...hard drives 101 Internet connecting 30 J jacks modem 30 K key locations 76 keyboard key combinations 78 80 key locations 76 using 76 L LCD troubleshooting 65 165 172 M Maximum Battery Life power setting 24 Maximum Performance power setting 24 memory adding 139 confirming added capacity 143 removing 140 Memory Stick indicator light 79 microphone connecting 124 troubleshooting 126 171 ...

Page 181: ...ork connecting 101 Num Lock indicator light 80 numeric keypad 77 O online support 176 operator keys 77 optical disc drive opening tray 54 55 P party phone lines 31 PBX 31 PC Card inserting 101 using 101 ports printer 70 power 79 power button 11 Power Management Off power setting 24 power saving modes 23 Hibernate 23 82 Standby 23 power setting AC Profile 24 Maximum Battery Life 24 ...

Page 182: ... projector connecting 114 R Recovery CDs 146 removing floppy disk drive 99 memory module 140 restoring data 146 S Scroll Lock indicator light 80 search 78 second battery pack inserting 15 removing 16 software changing window design 87 DVgate 134 support information 136 Software list 127 Sony Service Center 137 speakers built in 81 connecting 119 off and on 81 volume 81 Standby mode 23 support ...

Page 183: ... enable 84 troubleshooting 159 using 83 troubleshooting 152 mouse and touchpad 159 printer 157 TV connecting 59 U USB printer 70 using PC Card 101 V video camera 110 volume speakers 81 W window design of Sony software 115 Windows Find window 78 help 78 Windows key 78 combinations and functions 78 ...

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