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Troubleshooting
Troubleshooting
Before bringing in your camera for service, check the following as a guide to troubleshooting the problem. If the
problem cannot be corrected, consult your Sony dealer.
Symptom
Cause
Remedy
The power of the camera is not
turned on.
The AC power adaptor is not connected to the
DC 12 V connector firmly.
Insert the power cord firmly as far as it will go.
The AC power cord is not connected firmly
into the AC power adaptor or the AC outlet.
Insert the power cord firmly as far as it will go.
The picture is not displayed on
the video monitor connected to
the SDI output.
The video cable is not connected properly.
Check the connection between the camera and video
monitor.
The exposure is not set correctly on the
camera.
Set the exposure correctly on the EXPOSURE menu
(page 54).
The video format of SDI output is not set
correctly.
Check the selected output signal format of the
camera and the input signal format of the connected
monitor.
Pan, tilt, or zoom cannot be
operated.
A menu is displayed on the external video
monitor screen.
Cancel the menu.
The panning or tilting range is limited.
Change the PAN/TILT LIMIT setting on the PAN
TILT ZOOM menu (page 42 or 56).
The modes other than FULL
AUTO cannot be set in the
EXPOSURE menu.
WDR (View-DR) is not set to OFF.
After setting the WDR (View-DR) to OFF, select the
MODE of the EXPOSURE (page 24 or 54).
The VISCA CONTROL is not
available with a computer
connected to the camera.
The computer is not correctly connected to the
camera.
Check the connection between the camera and
computer.
Check that the baud rate setting of the serial
communication (9,600 bps or 38,400 bps) is
properly made.
The POWER indicator and
NETWORK indicator are not lit.
—
Check that the supplied AC adapter is used.
Do not use an extension cord or a power strip.
Try another AC outlet.
Camera images are not
displayed.
—
Unplug the AC adapter from the AC outlet for 10
seconds, then plug it in again.
If camera images are still not displayed, initialize
the camera.
For details, see “Initialize Tab” on page 22.
The wired network connection
cannot be established.
—
Confirm that the network cable is connected
correctly to the camera, router, and computer.
Enable the DHCP setting of your router.
Change the network cable since it may be broken.
The camera cannot be operated at
all.
—
Unplug the power cord from the AC outlet, and plug
it again after waiting a while.
