socomec SUNSYS - B10, Installation And Operation Manual

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2. MANUFACTURER'S WARRANTY
WARRANTY ON PRODUCTS IN THE SERIES Sunsys pro
Sicon S.r.l., part of the group that deals with Socomec, control and security of electricity grids in low voltage, with registered
office in Silas 1/3 - Z I. Scovizze, Isola Vicentina 36033 Vicenza (VI), warrants its products in the series
Sunsys pro are
new and meet both the specifications and such regulations as applicable.
Terms of warranty
Sicon S.r.l. warrants its products Sunsys pro series for a period of 5 years from their purchase only to defects in
manufacture or materials.
The period of validity of this guarantee is calculated from the date of purchase of the new product by the end user at a
official dealer (by the date stated on the purchase document). This warranty is valid only for products installed in Italy.
The warranty includes:
a) repair or replacement of the defective product or component, but with shipping and installation of the product or
component replacement by the customer or end user;
b) sending to Sicon S.r.l. (Or any authorized service centers) with removal of the defective product, transportation
and related fees customer or end user.
The decision to repair or replace the defective product or component will be responsible solely and exclusively to
Sicon S.r.l.
The replacement of parts, repair parts, modifications, or components of the product during the warranty period is
not prolong the duration of the warranty.The standard warranty is additional and not in lieu of any other rights
enjoyed by the consumer / purchaser of the product and, in particular, without prejudice to the rights that the
consumer is the holder pursuant to Legislative Decree 06.09.2005 n. 206 (cd.Consumer Code). Sicon S.r.l.
reserves the right to offer extensions of this warranty to be agreed in writing.
Procedure.
1. Defects must be reported to the Department of the Post-Sale of Sicon Photovoltaic Ltd (By Silas 1/3 - Industrial
Zone Scovizze
– Isola Vicentina 36033 Vicenza - Vi -) 800.00.80.85 toll free or in writing by registered mail or
(Assistenza@socomec.com) or fax (0444-598626).In every case must be immediately provided to the
Department predicted a brief written report indicating the type of defect, product serial number and all data
contained in the same nameplate.
In the written report must be accompanied by a copy of proof of purchase (document - note, invoice, sales slip tax
- indicating the date of purchase and which should include the necessary data for identification of the product -
model, serial number -). In case you can not provide such proof of purchase, will use the serial number and date
production to calculate the expiration of the warranty. The defective product will be returned to Sicon Srl only after
obtaining the return authorization number which will be released from service centers after receipt of notice of
defect.
2. The defective product must be returned to Sicon Srl in the original or equivalent, attaching the authorization
number the return.
3. Where assets are recognized and pampered under warranty, Sicon Srl will send the product and / or the
component fixed to or in place end user at the address notified by them together with the reporting defects or,
failing that, at the place where / the good / s have been delivered as specified in the contract of sale.
4. The shipment of the product and / or component replacement is the responsibility of Sicon S.r.l.
5. The installation of the product and / or component replacement should be performed by qualified personnel or by
a service center authorized and the cost thereof shall be borne by the customer or end user.
6. All activities performed by Sicon S.r.l. of products and / or components not under warranty, shall be paid at Sicon
S.r.l. in accordance with the rates and conditions normally applied by itself.
7. Sicon S.r.l. reserves the right to provide a different model of product and / or component provided equivalent
performance in the case where the original model - spoiled and warranty - is out of production.
8. In case of request for on-site staff that Sicon Srl, the costs of intervention and the cost of moving the Staff will be
charged to the customer / end user at the rates Sicon Srl force.