Snom d745 User Manual Download

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D745 User Manual

Troubleshooting

races

Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.

Performing a SIP Trace

1. Open the phone’s web interface >

SIP Trace

page.

2. Click on

Clear

to clear the page.

3. Recreate the error to be documented in the trace.

4. Click on

Reload

5. Copy the text and submit to Support in whatever form they requested you to use.

If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc

Performing a PCAP Trace

1. Open the phone’s web interface >

PCAP Trace

page.

2. Click on

Start

to start recording network traffic.

3. Click on Stop to end recording.

4. Click on the

here

link to open the file download window, and save the file.

5. Submit the file to Support in whatever way they requested you to use.

If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc

Summary of Contents for d745

Page 1: ...IP Phone D745 User Manual...

Page 2: ...13 Initializing and registering the phone 14 Prerequisites 14 Initialization 14 What to do if initialization and registration are unsuccessful 16 Correcting the clock 17 Getting to know your phone 18...

Page 3: ...d D7s 32 The phone s web interface 35 Opening the web interface 36 How the web interface works 37 Web settings overriding manual phone settings 37 User mode administrator mode 38 Directories 40 Direct...

Page 4: ...missed received dialed calls 49 Calling number from phone directory 49 Calling number from external directory 49 Speed dialing 50 Calling emergency numbers 50 Call completion 50 Number guessing auto...

Page 5: ...r function key programming 68 Example 1 Extension monitoring and call pick up 69 Example 2 Extension monitoring and call pick up on D7 expansion module 70 Example 3 Speed dialing 71 Example 4 Changing...

Page 6: ...ual initialization 87 Contacting Snom Support 87 Traces 88 Appendix 1 Display Symbols and Icons 89 Symbols found in the function key line 89 Display indications 91 Appendix 2 Status Messages 92 Append...

Page 7: ...nom Technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commer...

Page 8: ...ot install the device in rooms with high humidity for example in bathrooms laundry rooms or damp basements Do not immerse the device in water and do not spill or pour liquids of any kind onto or into...

Page 9: ...B CE Mark Ethernet 2x IEEE 802 3 1 Gigabit switch Power Power over Ethernet PoE IEEE 802 3af Class 2 If PoE is not available the Snom power adapter A6 not included in delivery can be ordered separate...

Page 10: ...e Attaching and detaching the footstand The footstand can be attached at two different angles 55 and 33 Note Before attaching the footstand to the phone plug the long end of the handset cord into the...

Page 11: ...p of the tab will protrude slightly above the edge of the cradle The small rectangular hole in the receiver casing fits perfectly over the now protruding tip holding the receiver safely in place in th...

Page 12: ...zionale Opcional Optional If PoE not available power adapter not included in delivery The phone can be operated with Power over Ethernet PoE provided via the network cable or if PoE is not avaible in...

Page 13: ...t plug it in upside down Fig 4 this will damage the EHS Advanced Note The footstand must be removed from the phone to gain access to the connector see Attaching and detaching the footstand on page 10...

Page 14: ...VoIP service provider who supports the VoIP SIP standard The phone supports up to 12 VoIP accounts with one or more VoIP providers The registration information received from your Internet service prov...

Page 15: ...zone by pressing the function key underneath Press the function key underneath to show only those time zones where the selected phone language is spoken If you have selected English all time zones ar...

Page 16: ...t to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration p...

Page 17: ...ging the settings on the phone and on the web interface See Time zone on page 77 If the time is still incorrect there may be a problem with the time server Contact your network administrator or your I...

Page 18: ...ey Standard functions available on idle screen Default settings and icons depend on firmware installed on phone Internal phone directory Call lists missed received dialled calls Forwarding all calls t...

Page 19: ...lower case upper case Press briefly to type On idle screen Press for 3 seconds to lock unlock the keypad Pound hash key In editing mode Press briefly to type Default setting Line Fast blinking LED In...

Page 20: ...k rapidly when a call is ringing on the line glow steadily when there is an ongoing call on the line blink slowly when a call is on hold on the line be off when the line is free When other functions a...

Page 21: ...s one item button at a time In text fields press to move the cursor to the left one character at a time On idle screen press to open list of received calls In text fields press to move the cursor to t...

Page 22: ...eadset and handset modes Note Handset mode overrides headset mode When the handset is picked up the headset symbol in the status line will be replaced by the handset symbol indicating that you can now...

Page 23: ...e Page key indicators Upmost LED is lit indicating that page 1 is on screen Labels for page 1 keys Top row Bottom row P1 P5 P2 P6 P3 P7 P4 P8 Page 1 keys Top row Bottom row P1 P5 P2 P6 P3 P7 P4 P8 a A...

Page 24: ...r to the right Changing input mode Pool Directory LDAP call lists Input modes 123 Numerals abc Lower case ABC Upper case letters Delete character to the left of the cursor Redial Press any key on the...

Page 25: ...case letter mode press the 2 key once to type an a twice to type a b and three times to type a c Letters with accents and umlauts When in input modes lower and upper case letters press the alphanumer...

Page 26: ...will be shown Some of the status messages you may see in idle mode are The text Missed and the total number of missed calls since the last time you turned off the misssed call indication the text in t...

Page 27: ...entities are not displayed on the idle screen They cannot be called or selected as the outgoing identity To deactivate the identity open the phone s web interface Configuration Identity 1 12 1 Change...

Page 28: ...nform you of any activity the phone is engaged in see Fig 1 on page 26 This information is presented in the form of text or symbols or both Info status bar Name of current activity and time Context ar...

Page 29: ...Check for SW update 5 Display 3 Incoming calls 3 Reset VLAN 5 Vision 1 Contrast 1 Reject anonymous 4 WLAN 2 Contrast 2d display 2 Call waiting 1 Scan WLAN networks 3 Font size 2d display 3 Auto answer...

Page 30: ...Font size 2d display 1 Reject anonymous 4 Backlight on activity 2 Call waiting 5 Backlight when idle 3 Auto answer indication 6 Expansion modules 1 Appearance 2 Backlight on activity 3 Backlight when...

Page 31: ...ight for both displays 1 Press 2 Press 1 Preferences Fig 1 3 Press 5 Display 4 Press 4 Backlight on activity or 5 Backlight when idle Fig 2 5 Press the right or left arrow on the navigation key or the...

Page 32: ...e left of the cursor press the function key underneath 6 Press to save the setting and to return to the Display menu Fig 2 Fig 7 Adjusting display settings for connected D7s The intensity of the displ...

Page 33: ...he font size for the connected expansion modules The size is set separately for line and tile layout and the respective setting is applied to all connected modules with line or tile layout respectivel...

Page 34: ...urn to the Expansion modules menu Fig 9 Period of inactivity The setting for the phone is also applied to all connected D7 modules See Adjusting backlight and contrast on the phone s displays on page...

Page 35: ...mode to administrator mode If you do not set an HTTP password you make it easier for experienced hackers to break into your system If you set your own passwords be sure to write them down and store th...

Page 36: ...trator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you set your own passwords be sure to write them down and store them in a se...

Page 37: ...clicked on Apply in some cases the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone lose...

Page 38: ...ory values is necessary to return the phone to administrator mode If your phone is administered centrally user mode may be the rule Please check with your administrator User mode on the phone The Netw...

Page 39: ...the phone and its web interface to administrator mode open the Advanced Settings page enter the administrator password in Administrator Login and click on Apply Fig 2 The default password is 0000 4 x...

Page 40: ...ple associated phone numbers are possible If you do not enter a first and or last name and or nickname the phone number will appear under both Name and Number Entry with one phone number Entry with se...

Page 41: ...want to use a specific VoIP provider for these calls Note To use an outgoing identity specified in the directory you must dial the number from the directory If you simply type it on the keypad the cur...

Page 42: ...Call History then 1 2 or 3 to open the list of missed received or dialed calls respectively Alternatively press dialed calls received calls or missed calls to open the respective call list 2 Use to se...

Page 43: ...roup screen opens iii Use and to select family friend colleague work or none The contact type screen opens iv Use and to select VIP block or none c When you are done editing the entry press Deleting a...

Page 44: ...drop down menu Available types are Friends Family Colleagues or Work You can assign a distinct ringtone to each group type Preferences Directory Ringtones Nickname If you enter a nickname it will app...

Page 45: ...mith s landline will be added to the directory Click on in Jane Smith s line Fig 1 above The data is shown in Add or Edit area Fig 2 Fig 1 Fig 2 Fig 2 Fig 3 Enter the phone number in the text field of...

Page 46: ...nd all associated phone numbers Deleting one of the phone numbers Click on in the line of a phone number subentry to delete that subentry but keeping the master record and all other subentries Dialing...

Page 47: ...you want to use an external contacts list the Contact list and Contact list URI settings are mandatory Publish presence is optional when enabled the phone sends out PUBLISH SIP messages with the phone...

Page 48: ...identity for current outgoing call See Identities accounts on page 73 on how to configure identities If more than one identity is shown on the display the one with the black phone symbol and the arrow...

Page 49: ...er from call history missed received dialed calls 1 Press dialed calls received calls or missed calls to open the respective call list 2 Use to select a call 3 Press to dial the number Calling number...

Page 50: ...oon as you have entered all the digits of one of the programmed emergency numbers Call completion Note This function depends on whether it is available in your network or not On Snom phones call compl...

Page 51: ...to on and enter the minimum number of characters that must be entered before number guessing will start When number guessing is enabled the phone will propose numbers containing the typed string from...

Page 52: ...as follows It must be supported by the PBX The extensions whose calls you want to pick up on your own extension must permit this function It is possible but not required to restrict the permission fo...

Page 53: ...old and to accept the second call without knowing who is calling Fig 3 This option is available only when there is a free line key available at the time the call comes in Press the function key undern...

Page 54: ...n hold the call is terminated on your phone as well and the LED indicators are turned off Holding multiple calls If you are in a call with one party and have one or more calls on hold or if there is m...

Page 55: ...he conference Conference screen navigation Your input on the phone s keys will affect the caller callee s or the entire conference shown in the contact area of the display Example A conference with th...

Page 56: ...ss Transferring calls You can transfer connected calls as well as calls ringing on your phone When you have a call on the line there are two ways to transfer it to a third party Announcing the call to...

Page 57: ...in the lower right corner also press The Transfer party screen appears on the display Fig 5 Pressing any number key will open the dial screen Fig 6 Note If you want to transfer the call waiting see Bl...

Page 58: ...en using speakerphone or a headset Press Missed Calls Missed calls are indicated by the call LED steady light and by the text Missed and the number of missed calls in the status line Fig 1 and or on t...

Page 59: ...ored on the phone They contain the number time and date and duration of the calls If the memory allotted to storing the call lists is full the oldest ones will be overwritten 1 Press to open Call hist...

Page 60: ...etting the call ring and not picking it up rejecting it manually or transferring it manually to a third party Rejecting a ringing call manually Press The caller will hear the busy signal Press for two...

Page 61: ...onnections without caller ID will most likely be received as anonymous calls They will be rejected when you turn this function on Activating rejection of anonymous calls 1 Press 2 Press 2 Call Feature...

Page 62: ...the function onto another function key or use the settings menu as shown in the table below Forward when Busy Forwarding calls ringing while the phone is busy to the number of the phone extension or m...

Page 63: ...there are other status messages with a higher priority than call forwarding e g firmware update available reboot required etc they will take precedence over the call forwarding indication Press to sho...

Page 64: ...orwarding screen Note If the function key is not available when the display is in idle mode you can make it available on the Function Keys page of the phone s web interface For further information see...

Page 65: ...ent functions will be available See Appendix 1 Display Symbols and Icons on page 66 for the lists of symbols and their description Navigation confirmation and cancel keys For the default settings see...

Page 66: ...umber or value for the function or if the function is key event select an event from the drop down list Enter phone numbers exactly the way they need to be dialed i e type the number without spaces or...

Page 67: ...t 2 Under Context of the key select Active or one of the configured identities from the drop down list 3 Under Type of the key select the functionality from the drop down list 4 Depending on the selec...

Page 68: ...ces using the phone s web interface First example Extension monitoring and call pickup via one of the phone s freely programmable and self labeling function keys with LED Second example Extension moni...

Page 69: ...onto one of the freely programmable function keys with LEDs In our example we are monitoring extension 7899 on key P1 1 On the phone s web interface click on Function Keys in the menu on the left 2 U...

Page 70: ...the menu on the left 2 Under Context of the key on the expandion module select Active or one of the configured identities from the drop down list 3 Under Type select Extension from the drop down list...

Page 71: ...d identities from the drop down list 3 Under Type of P4 select Speed Dial from the drop down list 4 In the Number text field of P4 enter the phone number that you want to be able to speed dial In our...

Page 72: ...one is ringing etc In the following example the setting of the left key will be changed from Directory to LDAP Directory 1 On the phone s web interface click on Function Keys in the menu on the left 2...

Page 73: ...ntil you click on Apply and Save Changes will be lost if you open another page or tab of the web interface or if you close the web interface without first clicking on Apply and Save Identities account...

Page 74: ...ings and textfields for entering URIs URLs to various servers for music on hold for example as well as some behavior settings These are Automatic acceptance of incoming calls Auto Answer The default s...

Page 75: ...ringtones On the phone 1 Preferences 3 Ringer If there is more than one configered identity on the phone they are shown on the display Select an identity with and press to hear the current ringtone f...

Page 76: ...shown on the phone s display in mm dd yyyy format Select off to have the date shown on the phone s display in dd mm yyyy format US Date Format Date Setting On Setting Off March 5 2012 03 05 2012 05 0...

Page 77: ...he phone receives the time and date from your NTP time server If the time and or date on the display are incorrect you may need to set the correct time zone If you have set the correct time zone and t...

Page 78: ...the phone as well as on the web interface The language used on the web interface can be changed on the web interface only Phone language Setting on the phone 1 Press 1 Preferences 4 Language 2 Use to...

Page 79: ...y Numbers space separated 2 Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example I...

Page 80: ...enter in On Code Off Code text fields or ask your administrator Setting forwarding numbers Forwarding all incoming calls 1 Open Configuration Identity Features tab Call Forwarding Always 2 Type the ph...

Page 81: ...ory default setting is off Note This function must be supported by your VoIP provider and or your PBX On the phone Turning on call completion 1 Press 2 Call Features 2 Outgoing Calls 4 Call Completion...

Page 82: ...ll Features 3 Incoming Calls 2 Call Waiting 2 Select setting with 3 Press to save Setting on the web interface 1 In the menu on the left click on the identity whose call waiting settings you want to c...

Page 83: ...2 Press or to change setting from off to on 1 Reject anonymous 3 Press briefly to return to the previous menu press for two seconds to return to the idle screen Setting on the web interface 1 Open the...

Page 84: ...al 2 Enter one phone number with any required prefixes area code country code operator auto attendant etc in the text field for each respective number or special character in the table Type each phone...

Page 85: ...anual Software Update area paste the link into the text field of Firmware 8 Click on Load The phone begins to reboot 9 If the phone asks Reboot press 10 DO NOT DISCONNECT THE POWER WHILE THE PHONE IS...

Page 86: ...een to reappear Hard reboot Disconnect the power wait for a few seconds and reconnect Wait for the idle screen to reappear Warning Never disconnect the power during a firmware update Reset to factory...

Page 87: ...sible to the general public Do not post any private and or security relevant information there This includes MAC addresses SIP headers etc that may allow others to hack into your system or use your id...

Page 88: ...requested you to use If it is the public forum make sure to delete private and or security relevant data like the MAC address public IP address etc Performing a PCAP Trace 1 Open the phone s web inter...

Page 89: ...web interface Function Keys page See At a glance on page 87 for the default settings Displaying SIP URLs of all active identities selecting outgoing identity Reg Server directory Call list menu misse...

Page 90: ...ils Returning to idle screen ESC Deleting selected call list entry Del Deleting entire call list Clear Moving to beginning of next time zone Jump Expanding the list of time zones to show all More Coll...

Page 91: ...y Active identity Other configured and active identities are indicated by the white phone symbol Active identities can be called Active identities can be selected as the outgoing identity for making c...

Page 92: ...orward when Busy name number Call forwarding is on When your phone is busy incoming calls will be forwarded to the phone number indicated Forward after Timeout name number Call forwarding is on When a...

Page 93: ...ig 2 2 Unscrew the slide guides for the footstand from the back of the phone Fig 3 3 Plug the long end of the handset cord into the connector labelled on the back of the phone and place the cord in th...

Page 94: ...etc BLF Busy Lamp Field This function key allows showing the status idle ringing held call busy of another extension on the key s LED By pressing the key it may also be possible to pick up calls ring...

Page 95: ...the extension when the phone is idle and to transfer an incoming call ringing on your own extension These functionalities depend on your PBX for more information please check snom s interoperability p...

Page 96: ...t setting for all freely programmable function keys Incoming calls will go to the first free line key and outgoing calls will use the first free line key Line keys can be used to make outgoing calls w...

Page 97: ...long numbers without having to enter the complete phone number Enter one phone number with any required prefixes area code country code operator auto attendant etc in the Number text field for any gi...

Page 98: ...ML sub tag of the action s you want the key to perform into the text field The currently available settings can be found here http wiki snom com Features Mass_ Deployment Setting_Files XML XmlSubTags...

Page 99: ...roviding access to a list where the Presence state of each registered SIP Identity can be defined online offline busy invisible Prev Outgoing ID Selecting the previous identity as the outgoing identit...

Page 100: ...reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually ob...

Page 101: ...y the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives...

Page 102: ...EN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want...

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