248.327.4390 Main
800.676.3995 Support
July 2018
VVX5xx/6xx Series Phone Instructions
1.
Four Soft Keys (under the display):
a.
Idle Screen = New Call / Directory / Forward / DND
i.
New Call = Press to make an outbound call
ii.
Directory = Press to access the contact directory
iii.
Forward = Press to forward your extension to another
extension or cell phone
iv.
DND = Press to put your phone on Do Not Disturb
b.
Active Call Screen = Hold / End Call / Trans / More
i.
Hold = Press to place a call on hold
ii.
End Call = Press to disconnect your call
iii.
Trans = Press to transfer the caller to another Extension or phone number
iv.
Conf = Press to place a 3-party Conference Call
2.
Answering an Incoming Call:
a.
Lift the handset from the cradle; or
b.
Press the speakerphone button; or
c.
Press the
ANSWER
button on the screen
3.
Ending the Call:
a.
Return the handset to the cradle; or
b.
Press the speakerphone button (if using speakerphone for the call); or
c.
Press the
END CALL
button on the screen
4.
Placing an Outbound Call:
a.
Dial the 10-digit number, then press the green handset button on the screen; or
b.
Press the
NEW CALL
button on the screen, then enter 1+10 digit number; or
c.
Lift the handset, then enter 1+10 digit number
5.
Answering an Incoming Call when on Another Line:
a.
Press the green Answer button on the screen, which will place the first caller on hold; or
b.
Tap the incoming call on the screen, then press
ANSWER
at the bottom of the screen
c.
Press
RESUME
to return to the original call
6.
Placing a Call on Hold:
a.
Press the
HOLD
button on the screen
b.
To return to the call, press the RESUME button on the screen
7.
How to Make an Attended Transfer:
a.
An Attended Transfer is used when you would like to speak with whom you’re transferring the
call.
b.
While on a call, press the
TRANSFER
soft key
