248.327.4390 Main
800.676.3995 Support
July 2018
c.
Enter the extension number (or 10-digit external number)
d.
Wait for the transferring party to answer the phone (either the transferring party will answer or
their voicemail will answer the phone)
e.
Press the
TRANSFER
soft key again
f.
To terminate an attended transfer and return to the caller at any time, press the
CANCEL
soft
key
8.
How to Make a Blind Transfer:
a.
A Blind Transfer is used when you don’t need to speak with whom you’re transferring a call.
b.
While on a call, press the
TRANSFER
soft key
c.
Your soft keys will change. Press the
BLIND
soft key (the far-right key)
d.
Enter the extension number (or 10-digit external number)
e.
Once the extension number is entered, the caller will be transferred right away and your phone
will hang up.
9.
Conference Calls:
a.
3-way conference calling is included
b.
Dial the first number and wait for the first party to answer
c.
Press the
CONF
button on the screen (this will put the first caller on hold)
d.
Dial the second number, press the green handset button and wait for the party to answer
e.
Press the
CONF
button on the screen again and all three parties will be on the line
10.
Voicemail
a.
Press the envelope icon on the top left corner of the screen
i.
Your default Access Code is
4321.
ii.
You will hear “This is the Main Menu of your mailbox”
1.
To hear your messages, press 1
a.
To delete your message, press 7
b.
To save your message, press 9
2.
To change your Access Code, press 2.
a.
Enter your new access code.
b.
Press 1 to use the access code.
c.
Press * to return to the Main Menu and not save the new access code
3.
To record your name, press 3
a.
Record your name after the tone, then press #
b.
To listen to the recording, press 1
c.
To use the recording, press 2
d.
To record again, press 3
e.
To delete your recording and return to the previous menu, press 4
4.
To record a personal welcome message, press 4
a.
Record your greeting after the tone, then press #
b.
To listen to the recording, press 1
c.
To use the recording, press 2
d.
To record again, press 3
