9
Troubleshooting
9.1
General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact SICK Service. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type code, serial number, etc.,
to ensure faster processing.
General faults are subdivided into warnings and errors. Current measured values con‐
tinue being output when there are warnings; measurement is no longer possible when
there are faults.
Question/Problem
Possible causes
Troubleshooting
The device is not dis‐
playing a measure‐
ment.
•
Laser of the device not acti‐
vated
•
Laser spot not aimed at
object
•
Object outside the measur‐
ing range
•
Receiver element of the
device not receiving light
•
Check whether the laser of the
device is activated.
•
Check whether the laser spot is
aimed at the object.
•
Make sure that the object is
within the measuring range of the
device.
•
Check the light distribution curve
in SOPAS ET. The light distribution
curve shows whether the receiver
element of the device is receiving
light. In this case, the light distrib‐
ution curve normally displays a
maximum within the area shown.
This graphic visualizes the light
reflectance on the receiver ele‐
ment.
Measurement not pos‐
sible.
•
Light path obscured
•
Device not in measuring
range
•
Specular surfaces
•
Make sure that the light path is
clear.
•
Make sure that the device is in
the measuring range.
•
Check the surface characteris‐
tics.
The link LED is not illu‐
minated.
Ethernet connection not possi‐
ble.
Check the Ethernet connection.
9.2
Detecting and displaying errors
In addition to measurement errors, the device can also detect and display other errors.
These errors are outputted via SOPAS ET, IO-Link, or the software user interface.
Error memory
The device has an error memory where its internal error states are recorded. The last
error to have occurred is always saved. The content of the error memory is retained
when the device is switched off and when the
Reset
>
Factory settings
function is used.
9
TROUBLESHOOTING
80
O P E R A T I N G I N S T R U C T I O N S | OD5000
8021391/17Y6/2020-05-11 | SICK
Subject to change without notice
