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Software

Supported operating systems

Using the software CD, you can install the printer software on the following operating systems:

•

Windows 10

•

Windows 8.1

•

Windows Server 2012 R2

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Windows Server 2012

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Windows 7 SP1

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Windows Server 2008 R2 SP1

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Windows Server 2008 SP2

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Windows Vista SP2

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Mac OS X version 10.7 or later

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Red Hat Enterprise Linux WS

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openSUSE Linux

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SUSE Linux Enterprise Server

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Debian GNU/Linux

•

Ubuntu

•

Fedora

•

IBM AIX

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Oracle Solaris SPARC

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Oracle Solaris x86

Notes:

•

For Windows operating systems, the print drivers and utilities are supported in both 32

‑

and 64

‑

bit

versions.

•

For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for speciﬁc
supported Linux or UNIX operating system versions, go to our website.

•

For more information on software compatibility with all other operating systems, contact customer
support.

Installing the printer software

Notes:

•

The print driver is included in the software installer package.

•

For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print
on an AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver.

1

Obtain a copy of the software installer package.

•

From the software CD that came with your printer.

•

From our website or the place where you purchased the printer.

Upgrading and migrating

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Summary of Contents for MX-C607P

Page 1: ...DIGITAL FULL COLOR PRINTER MX C607P User s Guide October 2021 Machine type 5063 Model 53H ...

Page 2: ...me screen 13 Customizing the home screen 14 Using Display Customization 14 Setting up Forms and Favorites 14 Conﬁguring Eco Settings 15 Managing bookmarks 15 Managing contacts 16 Loading paper and specialty media 18 Setting the size and type of the specialty media 18 Conﬁguring Universal paper settings 18 Loading trays 18 Loading the multipurpose feeder 20 Linking trays 21 Paper support 22 Support...

Page 3: ...52 USB Drive 54 Network Ports 56 Security 67 Reports 74 Help 75 Troubleshooting 75 Securing the printer 76 Locating the security slot 76 Erasing printer memory 76 Erasing printer hard disk memory 76 Encrypting the printer hard disk 77 Restoring factory default settings 77 Statement of Volatility 77 Maintaining the printer 79 Adjusting the speaker volume 79 Networking 79 Setting up serial printing ...

Page 4: ...aper jam in door B 124 Paper jam in the ﬁnisher bin 127 Staple jam in door G 129 Troubleshooting 132 Conﬁguring the SMTP server 132 Network connection problems 132 Hardware options problems 134 Issues with supplies 135 Paper feed problems 135 Printing problems 139 Color quality problems 157 Contacting your dealer 160 Upgrading and migrating 161 Hardware 161 Software 173 Firmware 175 Notices 177 In...

Page 5: ... this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline surge protector The use of a surge protection device may result in a r...

Page 6: ...inter has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to...

Page 7: ...ot recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations This product is designed tested and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of o...

Page 8: ...s product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidit...

Page 9: ...ct the place where you purchased the printer CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can conﬁgure your printer by adding an optional 2200 sheet tray or a combination of up to three optional 550 sheet trays or envelope trays 1 Control panel 2 Staple ﬁnisher 3 Standard bin 4 Standard 550 sheet tray 5 Op...

Page 10: ...ON POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 USB printer port Connect the printer to a ...

Page 11: ...inter from Sleep or Hibernate mode 5 Stop or Cancel button Stop the current job 6 Indicator light Check the status of the printer 7 Volume buttons Adjust the volume of the headset or speaker 8 Headset or speaker port Attach a headset or speaker 9 Backspace button Move the cursor backward and delete a character in an input ﬁeld Understanding the status of the power button and indicator light Indica...

Page 12: ...Power button light Printer status Off The printer is off ready or processing data Solid amber The printer is in sleep mode Blinking amber The printer is in hibernate mode Learning about the printer 12 ...

Page 13: ...o access this setting by touching the top section of the home screen 2 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen 3 Change Language Change the language on the display 4 Settings Access the printer menus 5 Eco Settings Manage energy consumption noise toner and paper usage settings 6 Held Jobs Show the print jobs tha...

Page 14: ...e are errors warnings or cloud based notiﬁcations 2 Apply the changes Changing the wallpaper image 1 From the home screen touch Change Wallpaper 2 Select an image to use 3 Apply the changes Running a slide show from a ﬂash drive 1 Insert a ﬂash drive into the USB port 2 From the home screen touch Slideshow Images appear in alphabetical order Note You can remove the ﬂash drive after the slide show ...

Page 15: ...separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmarks Add Bookmark and then type a bookmark name 3 Select an Address protocol type and then do one of the following For HTTP and HTTPS type the URL that you want to bookmark For HTTPS make sure to use the host name instead of the IP address For example...

Page 16: ...e a bookmark see Creating bookmarks on page 15 Managing contacts Adding contacts 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correct...

Page 17: ...ook 3 Do either of the following From the Contacts section click a contact name and then edit the information From the Contact Groups section click a group name and then edit the information 4 Apply the changes Deleting contacts or groups 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears...

Page 18: ...ia Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Note To avoid paper jams do not remove trays while the printer is busy 2 Adjust the guides...

Page 19: ... for two sided printing Load letterhead faceup with the header on the right side of the tray for one sided print jobs that require ﬁnishing Load letterhead facedown with the header on the left side of the tray for two sided print jobs that require ﬁnishing Load pre punched paper with the holes toward the front or left side of the tray Load envelopes with the ﬂap side down and against the back side...

Page 20: ...e and paper type in the Paper menu to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Adjust the guide to match the size of the paper you are loading 3 Flex fan and align the paper edges before loading Loading paper and specialty media 20 ...

Page 21: ...to match the paper loaded in the tray Linking trays 1 From the home screen touch Settings Paper Tray Conﬁguration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration Tray Linking 4 Touch Automatic To unlink trays make sure that no trays have the same paper size...

Page 22: ...ait2 148 x 210 mm 5 8 x 8 3 in X X A6 105 x 148 mm 4 1 x 5 8 in X X X Banner Max width 215 9 mm 8 5 in Max length 1320 8 mm 52 in X X X X Executive 184 2 x 266 7 mm 7 3 x 10 5 in X X Folio 215 9 x 330 2 mm 8 5 x 13 in X JIS B5 182 x 257 mm 7 2 x 10 1 in X X Legal 215 9 x 355 6 mm 8 5 x 14 in X Letter 215 9 x 279 4 mm 8 5 x 11 in X Oﬁcio 216 x 340 mm 8 5 x 13 4 in X 1 This paper source does not sup...

Page 23: ... 210 x 1321 mm 8 27 x 8 5 in to 8 27 x 52 in X X X X 7 3 4 Envelope 98 x 190 5 mm 3 9 x 7 5 in X X X 9 Envelope 98 4 x 225 4 mm 3 86 x 8 9 in X X X 10 Envelope 104 8 x 241 3 mm 4 1 x 9 5 in X X X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X X C4 Envelope 229 x 324 mm 9 x 13 in X X X X C5 Envelope 162 x 229 mm 6 4 x 9 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X Other Envelope 98 4 x 162 mm to...

Page 24: ... in JIS B5 182 x 257 mm 7 2 x 10 1 in X Legal 215 9 x 355 6 mm 8 5 x 14 in Letter 215 9 x 279 4 mm 8 5 x 11 in Oﬁcio 216 x 340 mm 8 5 x 13 4 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in X X Universal 139 7 x 148 mm to 215 9 x 359 9 mm 5 5 x 5 8 in to 8 5 x 14 2 in X X Universal 76 2 x 127 mm to 229 x 359 9 mm 3 x 5 in to 9 x 14 2 in X Universal 98 4 x 162 mm to 176 x 250 mm 3 9 x 6 4 in to 6 9 x 9 8...

Page 25: ...9 x 6 4 in to 9 x 14 2 in X X A5 portrait reports as Universal in the standard and optional 550 sheet trays Supported paper types Supported input types Note Labels envelopes and card stock always print at reduced speed Paper type 550 sheet tray 2200 sheet tray Envelope tray Multipurpose feeder Two sided printing Plain Paper X Card Stock 2 1 X X 1 Recycled X Glossy X Heavy Glossy X Labels X X X Vin...

Page 26: ... This paper source supports up to 176 g m2 of card stock weight 2 Card stock that weighs more than 176 g m2 is supported only in one sided printing using the standard 550 sheet tray Supported output types Paper type Staple ﬁnisher Non ﬁnishing Offset Staple Plain Paper Card Stock X Transparency X X Recycled Glossy X Heavy Glossy X Labels X X Vinyl Labels X X Bond Envelope X Rough Envelope X Letter...

Page 27: ... 88 176 g m2 60 120 lb Card stock 88 300 g m2 60 192 lb N A N A 163 176 g m2 90 120 lb Labels 88 300 g m2 60 192 lb N A N A 199 220 g m2 53 59 lb Envelopes N A N A 60 105 g m2 16 28 lb 4 5 60 105 g m2 16 28 lb 1 Grain short paper that weighs at least 90 g m2 24 lb is supported in two sided printing 2 Recycled paper that weighs 75 120 g m2 20 32 lb is supported in two sided printing 3 The paper wei...

Page 28: ...essary conﬁgure the print settings 3 Send the print job Printing from a mobile device Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certiﬁed printer Notes Make sure that the Apple device and the printer are connected to the same network If the network has multiple wireless...

Page 29: ...r and then adjust the settings if necessary 4 Print the document Printing from a ﬂash drive 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash drive If you insert the ﬂash drive while the printer is processing other print jobs then Busy appears on the display 2 From the display touch the document that you want to print If nece...

Page 30: ...USB ﬂash drives must support the File Allocation Table FAT system Many ﬂash drives are tested and approved for use with the printer For more information contact the place where you purchased the printer File types Documents doc or docx xls or xlsx ppt or pptx pdf xps Images dcx gif jpeg or jpg bmp pcx tiff or tif png Printing 30 ...

Page 31: ...ation Set an individual expiration time for each held job before it is automatically deleted from the printer memory or hard disk Note A held job is either Conﬁdential Repeat Reserve or Verify Repeat Job Expiration Set the expiration time for print jobs that you want to repeat Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before printing th...

Page 32: ...PIN Printing 3 Enable Print with PIN and then enter a four digit PIN 4 Click Print 5 From the printer home screen release the print job Touch Held jobs select your computer name Conﬁdential enter the PIN select the print job Print Using the print driver 1 With a document open choose File Print 2 Select a printer and then from the drop down menu following the Orientation menu choose Print and Hold ...

Page 33: ...etting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select the job to cancel Printing 33 ...

Page 34: ...s Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Restrict external network access Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous Reports Menu Settings Page Device Print Network Help Pri...

Page 35: ...ally Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone UTC 5 00 Network Time Protocol Enable NTP On NTP Server Enable Authentication None Conﬁgure the printer date and time and network time protocol Paper Sizes U S Metric Specify the unit of measurement for paper sizes Note The country or region selected in the initial setup wizard determines the initial paper size set...

Page 36: ...g VNC client to the remote control panel Authentication Type None Standard Authentication Set the authentication type when accessing the VNC client server VNC Password Specify the password to connect to the VNC client server Note This menu item appears only if Authentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notiﬁcations M...

Page 37: ...settings of the printer Error Prevention Jam Assist On Auto Continue On Auto Reboot Auto Reboot Reboot always Max Auto Reboots 2 Auto Reboot Window 720 seconds Display Short Paper Error Auto clear Page Protect Off Set the printer to ﬂush blank pages or pages with partial prints automatically after a jammed page has been cleared Let the printer continue processing or printing a job automatically af...

Page 38: ... Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate mode Note An asterisk next to a value indicates the factory default setting Anonymous Data Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None Se...

Page 39: ...ad of returning to the home screen Note An asterisk next to a value indicates the factory default setting Restore Factory Defaults Menu item Description Restore Settings Restore all settings Restore printer settings Restore network settings Restore app settings Restore the printer factory default settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration USB PnP 1 2 Change the U...

Page 40: ...ears Tray Conﬁguration Envelope Prompts Auto Multipurpose Feeder Manual Envelope Set the paper source that the user ﬁlls when a prompt to load envelope appears Tray Conﬁguration Action for Prompts Prompt user Continue Use current Set the printer to resolve paper or envelope related change prompts Reports Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Print reports about prin...

Page 41: ...cy screens are used when printing font data For example if the value is 24 then all fonts sized 24 points or less use the high frequency screens Device Operations Quiet Mode Off On Set the printer to operate in Quiet Mode Note Enabling this setting slows down the overall performance of the printer Device Operations Safe Mode Off On Set the printer to operate in a special mode in which it attempts ...

Page 42: ...bration Toner patch sensor setup Print TPS information page Print a diagnostic page that contains information on toner patch sensor calibration Note An asterisk next to a value indicates the factory default setting Out of Service Erase Menu item Description Out of Service Erase Memory Last Sanitized Hard Disk Last Sanitized Show information on when the printer memory or hard disk was last sanitize...

Page 43: ...o USB Export the conﬁguration ﬁle to a ﬂash drive Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive Print Layout Menu item Description Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Blank Pages Print Do Not Print Print blank...

Page 44: ...de Ordering Horizontal Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using the Pages per Side menu Pages per Side Orientation Auto Landscape Portrait Specify the orientation of multiple page images when using the Pages per Side menu Pages per Side Border None Solid Print a border around each page image when using the Pages per Side menu Copies 1 ...

Page 45: ...imaging kit always runs while printing whether color or black pages are being printed Download Target RAM Disk Specify where to save all permanent resources such as fonts and macros that have been downloaded to the printer Note This menu item appears only when a printer hard disk is installed Resource Save Off On Determine what the printer does with downloaded resources such as fonts and macros wh...

Page 46: ...phics and images Note When set to On this setting overrides the value of the Toner Darkness setting RGB Brightness 6 to 6 0 Adjust the brightness contrast and saturation for color output Note This setting does not affect ﬁles where CMYK color speciﬁcations are used RGB Contrast 0 to 5 0 RGB Saturation 0 to 5 0 Note An asterisk next to a value indicates the factory default setting Advanced Imaging ...

Page 47: ...ustom CMYK Assign speciﬁc CMYK values to twenty named spot colors Note An asterisk next to a value indicates the factory default setting Job Accounting Menu item Description Job Accounting Off On Set the printer to create a log of the print jobs that it receives Note This menu item appears only when a ﬂash memory or hard disk is installed Accounting Log Frequency Daily Weekly Monthly Specify how o...

Page 48: ...he maximum limit 100MB URL to Post Log Specify where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the printer sends job accounting logs Log File Preﬁx Specify the preﬁx for the log ﬁles Note The current host name deﬁned in the TCP IP menu is used as the default log ﬁle preﬁx Note An asterisk next to a value indicates the factory default sett...

Page 49: ... an error message and the rest of the print job is ﬂushed Minimum Line Width 1 30 2 Set the minimum stroke width Notes Jobs printed in 1200 dpi use the value directly Jobs printed in 4800 CQ use half the value Lock PS Startup Mode Off On Disable the SysStart ﬁle Image Smoothing Off On Enhance the contrast and sharpness of low resolution images Note This setting has no effect on images with a resol...

Page 50: ...e page Lines per Page 1 255 Specify the number of lines of text for each page printed through the PCL data stream Notes This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page 60 is the U S factory default setting 64 is the international factory default setting PCL5 Minimum Line Width 1 30 2 Set the initial mi...

Page 51: ...o a value indicates the factory default setting HTML Menu item Description Font Name Times Set the font to use when printing HTML documents Font Size 1 255 12 Set the font size to use when printing HTML documents Scale 1 400 100 Scale HTML documents for printing Orientation Portrait Landscape Set the page orientation for HTML documents Margin Size 8 255 mm 19 Set the page margin for HTML documents...

Page 52: ...ndicates the factory default setting Paper Tray Conﬁguration Menu item Description Default Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for all print jobs Paper Size Type Tray x Multipurpose Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source Substitute Size Off Letter A4 All Listed Set the printer to substit...

Page 53: ...hes Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Millimeters is the international factory default setting Portrait Width 3 52 inches 8 5 76 1321 mm 216 Set the portrait width of the universal paper Portrait Height 3 52 inches 14 76 2 1321 mm 356 Set the portrait height of the universal paper Feed Direction Short Edge Long Edge S...

Page 54: ...rive Print Menu item Description Number of Copies 1 9999 1 Set the number of copies Paper Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job Note Multipurpose Feeder appears only when an optional 650 sheet duo tray is installed Color Off On Print the output in color Collate 1 1 1 2 2 2 1 2 3 1 2 3 Print multiple copies in sequence Note An asteri...

Page 55: ...itioning of multiple page images when using Pages per Side Note The positioning depends on the number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Separator Sheets Off Between C...

Page 56: ...ow all IPv6 addresses Reset Print Server Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Enable Network Connections Off On Enable the printer to connect to a network Enable LLDP Off On Enable Link La...

Page 57: ...PIN Method connects the printer to a Wi Fi network when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infrastructure Specify the network mode Compatibility 802 11b g n 2 4GHz 802 11a b g n ac 2 4GHz 5GHz 802 11a n ac 5GHz Specify the standard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5GHz and 802 11a n ac 5GHz only appear when a Wi Fi...

Page 58: ...ough 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gateway Enable and conﬁgure IPv4 settings in the printer IPv6 Enable IPv6 On Off Enable DHCPv6 On Off Stateless Address Autoconﬁguration On Off DNS Server Addr...

Page 59: ...ed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Wi Fi Direct Menu item Description Enable Wi Fi Direct On Off Set the printer to connect directly to Wi Fi devices Wi Fi Direct Name Specify the name of the Wi Fi Direct network Wi Fi Direct Password Set...

Page 60: ...e Setup menu PS SmartSwitch Off On Set the printer to switch automatically to PostScript emulation when a print job requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the hard disk before printing Note This...

Page 61: ...NS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS Off On Update the multicast DNS settings WINS Server Address Specify a server address for W...

Page 62: ...000000 Kilobits second Enable TLSv1 0 Off On Enable the TLSv1 0 protocol Enable TLSv1 1 Off On Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Descript...

Page 63: ...s only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration DH Diffie Hellman Group Proposal modp2048 14 modp3072 15 modp4096 16 modp6144 17 Set the IPSec base conﬁguration Note This menu item appears only when Base Conﬁgurat...

Page 64: ...ter Certiﬁcate Authenticated Connections Host x Address subnet Note An asterisk next to a value indicates the factory default setting 802 1x Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Active Off On Let the printer join networks that require authentication before allowing access Note An asterisk next to a value indicates the ...

Page 65: ...ription Enable HTTP Server Off On Access the Embedded Web Server to monitor and manage the printer Enable HTTPS Off On Enable Hypertext Transfer Protocol Secure HTTPS to encrypt data transferring to and from the print server Force HTTPS Connections On Off Force the printer to use HTTPS connections Enable FTP TFTP Off On Send ﬁles using FTP TFTP Local Domains Specify domain names for HTTP and FTP s...

Page 66: ...peciﬁed in the Setup menu PS SmartSwitch Off On Set the printer to switch to PostScript emulation when a print job received through a USB port requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the hard dis...

Page 67: ...terval in seconds Subject Specify the subject and message of the notiﬁcation e mail Message Note An asterisk next to a value indicates the factory default setting Security Login Methods Manage Permissions Menu item Description Function Access Manage Shortcuts Modify Address Book Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Held Jobs Access Use Proﬁles Cancel Jobs at...

Page 68: ...ment options Apps New Apps Slideshow Change Wallpaper Screen Saver Forms and Favorites Eco Settings Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Show a list of all saved groups in the printer Add User User Name Password User Name Password PIN Create local accounts and specify their access to the printer functions administrative menus printer...

Page 69: ...es 2 Mail System 3 System Daemons 4 Security Authorization Messages 5 Messages Generated Internally by Syslogs 6 Line Printer Subsystem 7 Network News Subsystem 8 UUCP Subsystem 9 Clock Daemon 10 Security Authorization Messages 11 FTP Daemon 12 NTP Subsystem 13 Log Audit 14 Log Alert 15 Clock Daemon 16 Local Use 0 local0 17 Local Use 1 local1 18 Local Use 2 local2 19 Local Use 3 local3 20 Local Us...

Page 70: ...strator when the log becomes full and begins to overwrite the oldest entries Log Full Behavior Wrap Over Older Entries E mail Log Then Delete All Entries Resolve log storage issues when the log ﬁlls its allotted memory E mail Full Alert Off On Send e mail notiﬁcation to the administrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail not...

Page 71: ...login before the user is logged off automatically Note An asterisk next to a value indicates the factory default setting Conﬁdential Print Setup Menu item Description Max Invalid PIN 2 10 Set the number of times an invalid PIN can be entered Notes A value of zero turns off this setting When the limit is reached the print jobs for that user name and PIN are deleted Conﬁdential Job Expiration Off 1 ...

Page 72: ...24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing later Require All Jobs to be Held Off On Set the printer to hold all print jobs Keep duplicate documents Off On Set the printer to print other documents with the same ﬁle name without overwriting any of the print jobs Note An asterisk next to a value indicates the factory default setting Disk Encryption Note Th...

Page 73: ...tion Protected Features Show Hide Show all the features that Function Access Control FAC protects regardless of the security permission that the user has Note Hide displays only FAC protected features that the user has access Print Permission Off On Let the user log in before printing Default Print Permission Login User Name Password User Name Set the default login for Print Permission Security Re...

Page 74: ...nd model name Print Menu item Description Print Fonts PCL Fonts PS Fonts Print samples and information about the fonts that are available in each printer language Print Directory Print the resources that are stored in the ﬂash drive or hard disk Note This menu item appears only when a ﬂash drive or hard disk is installed Network Menu item Description Network Setup Page Print a page that shows the ...

Page 75: ...t the printer Media Guide Provides information about loading paper and specialty media Moving Guide Provides information about moving locating or shipping the printer Print Quality Guide Provides information about solving print quality issues Supplies Guide Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages...

Page 76: ...he following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch OK 3 Select either Start initial setup or Leave printer offline and then touch OK Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all infor...

Page 77: ...le memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory Some printers m...

Page 78: ...tored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data are completely erased destroy physically each hard disk where data is stored Securing the printer 78 ...

Page 79: ...s set to Auto From the home screen touch Settings Network Ports Network Overview Active Adapter 1 From the home screen touch Settings Network Ports Wireless Setup On Printer Panel Choose Network 2 Select a Wi Fi network and then type the network password Note For Wi Fi network ready printer models a prompt for Wi Fi network setup appears during initial setup Connecting the printer to a wireless ne...

Page 80: ...connect directly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the home screen touch Settings Network Ports Wi Fi Direct 2 Conﬁgure the settings Enable Wi Fi Direct Enables the printer to broadcast its own Wi Fi Direct network Wi Fi Direct Name Assigns a name for the Wi Fi Direct network Wi Fi Direct Password Assigns the password for negotiating the wireles...

Page 81: ...ect password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been conﬁgured For more information see Conﬁguring Wi Fi Direct on page 80 For Windows users 1 Open Printers scanners and then click Add a printer or scanner 2 Click Show Wi Fi Direct printers and then select the printer Wi Fi Direct name 3 From the printer display take note of the eig...

Page 82: ...er with the new ISP open the printer properties 3 Conﬁgure the port from the list 4 Update the IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Setting up serial printing Windows only 1 Set the parameters in the printer a From the control p...

Page 83: ...e electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the touch screen CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power cor...

Page 84: ...er toner cartridges contact the place where you purchased the printer Ordering a waste toner bottle To order a waste toner bottle contact the place where you purchased the printer Conﬁguring supply notiﬁcations 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers sep...

Page 85: ...Replacing parts and supplies Replacing a developer unit 1 Open door A Maintaining the printer 85 ...

Page 86: ...2 Remove the waste toner bottle Maintaining the printer 86 ...

Page 87: ...3 Remove the imaging unit 4 Remove the developer unit 5 Unpack the new developer unit and then remove the packing material 6 Insert the new developer unit Maintaining the printer 87 ...

Page 88: ...7 Insert the imaging unit 8 Insert the waste toner bottle 9 Close door A Maintaining the printer 88 ...

Page 89: ...ter 2 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Remove the fuser 4 Unpack the new fuser Maintaining the printer 89 ...

Page 90: ...5 Clean the fuser lens using the cotton swab that came with the package 6 Insert the new fuser until it clicks into place 7 Close door B 8 Turn on the printer Maintaining the printer 90 ...

Page 91: ...Replacing a photoconductor unit 1 Open door A Maintaining the printer 91 ...

Page 92: ...2 Remove the waste toner bottle Maintaining the printer 92 ...

Page 93: ... Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the new photoconductor unit Maintaining the printer 93 ...

Page 94: ...7 Insert the imaging unit 8 Insert the waste toner bottle 9 Close door A Maintaining the printer 94 ...

Page 95: ...Replacing an imaging unit 1 Open door A Maintaining the printer 95 ...

Page 96: ...2 Remove the waste toner bottle Maintaining the printer 96 ...

Page 97: ...e Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 5 Insert the new imaging unit Maintaining the printer 97 ...

Page 98: ...6 Insert the waste toner bottle 7 Close door A Replacing a toner cartridge 1 Open door A Maintaining the printer 98 ...

Page 99: ...move the toner cartridge 3 Unpack the new toner cartridge 4 Insert the new toner cartridge until it clicks into place 5 Close door A Replacing the waste toner bottle 1 Open door A Maintaining the printer 99 ...

Page 100: ...2 Remove the waste toner bottle 3 Unpack the new waste toner bottle Maintaining the printer 100 ...

Page 101: ...4 Insert the new waste toner bottle 5 Close door A Maintaining the printer 101 ...

Page 102: ...Replacing the transfer belt 1 Turn off the printer 2 Open door A Maintaining the printer 102 ...

Page 103: ...3 Remove the waste toner bottle 4 Open door A1 Maintaining the printer 103 ...

Page 104: ... expose the transfer belt to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the transfer belt Doing so may affect the print quality of future print jobs 7 Insert the new transfer belt until it clicks into place Maintaining the printer 104 ...

Page 105: ...8 Close door A1 9 Insert the waste toner bottle 10 Close door A 11 Turn on the printer Maintaining the printer 105 ...

Page 106: ...Replacing the transfer roller 1 Open door B 2 Remove the transfer roller 3 Unpack the new transfer roller Note Do not remove the white packing material Maintaining the printer 106 ...

Page 107: ...4 Insert the new transfer roller 5 Remove the white packing material 6 Close door B Maintaining the printer 107 ...

Page 108: ...ing the pick roller Replacing the pick roller in the 550 sheet tray or envelope tray 1 Turn off the printer 2 Remove the tray 3 Remove the pick roller 4 Unpack the new pick roller Maintaining the printer 108 ...

Page 109: ...5 Insert the new pick roller until it clicks into place 6 Insert the tray 7 Turn on the printer Maintaining the printer 109 ...

Page 110: ...lacing the pick roller in the 2200 sheet tray 1 Turn off the printer 2 Pull out and then unlock the tray 3 Remove the tray 4 Remove the pick roller 5 Unpack the new pick roller Maintaining the printer 110 ...

Page 111: ...6 Insert the new pick roller until it clicks into place 7 Insert the tray 8 Turn on the printer Maintaining the printer 111 ...

Page 112: ...acing the separator pad 1 Pull out the tray 2 Remove the separator pad 3 Unpack the new separator pad 4 Insert the new separator pad until it clicks into place 5 Insert the tray Maintaining the printer 112 ...

Page 113: ...ial Damage Supplies and parts without use and return program agreement terms may be reset and remanufactured However the manufacturer s warranty does not cover any damage caused by non genuine supplies or parts Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer After resetting the supply or part counter your printer may display an error indicat...

Page 114: ...2 Remove the staple cartridge 3 Unpack the new staple cartridge 4 Insert the new staple cartridge until it clicks into place 5 Close door G Maintaining the printer 114 ...

Page 115: ...Replacing the staple cartridge holder in the staple ﬁnisher 1 Open door G 2 Pull out the staple cartridge holder Maintaining the printer 115 ...

Page 116: ...artridge from the holder 4 Unpack the new staple cartridge holder 5 Insert the staple cartridge into the new holder until it clicks into place 6 Insert the staple cartridge holder 7 Close door G Maintaining the printer 116 ...

Page 117: ...ables from the printer If the printer has separate ﬂoor standing optional trays or output options attached to it then disconnect them before moving the printer If the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options the...

Page 118: ...the printer stays idle before it enters Hibernate mode Notes For Hibernate Timeout to work set Hibernate Timeout on Connection to Hibernate The Embedded Web Server is disabled when the printer is in Hibernate mode Adjusting the brightness of the printer display 1 From the home screen touch Settings Device Preferences Screen Brightness 2 Adjust the setting Conserving supplies Print on both sides of...

Page 119: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 120: ...ontrol panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam locations 1 Multipurpose feeder 2 Door B 3 Standard bin ...

Page 121: ...Paper jam in trays 1 Pull out the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 4 Open the tray cover Clearing jams 121 ...

Page 122: ...Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open door B and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 122 ...

Page 123: ...rd bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 Open door B and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 123 ...

Page 124: ...Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 124 ...

Page 125: ...3 Open the fuser access door 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 125 ...

Page 126: ...or B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 126 ...

Page 127: ...ve the jammed paper Note Make sure that all paper fragments are removed 5 Close the duplex cover and door B Paper jam in the ﬁnisher bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 127 ...

Page 128: ...2 Open door F 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close door F Clearing jams 128 ...

Page 129: ...Staple jam in door G 1 Open door G 2 Pull out the staple cartridge holder Clearing jams 129 ...

Page 130: ...3 Open the staple guard and then remove the loose staples Note Do not insert the staples that came out of the cartridge 4 Close the staple guard Clearing jams 130 ...

Page 131: ...5 Insert the staple cartridge holder 6 Close door G Clearing jams 131 ...

Page 132: ...ds such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations E mail Alerts Setup 3 From the E mail Setup section conﬁgure the settings 4 Click Save Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if the printer is on Is the printer on Go to step 2 Turn on the printer...

Page 133: ...he cable connections secure Go to step 6 Secure the cable connections Step 6 Check if the web proxy servers are disabled Are the web proxy servers disabled Go to step 7 Contact your administrator Step 7 Access the Embedded Web Server Did the Embedded Web Server open The problem is solved Contact your dealer Unable to read ﬂash drive Action Yes No Step 1 Check if the printer is not busy processing ...

Page 134: ...ouch Settings Reports Network Network Setup Page 2 Check the ﬁrst section of the network setup page and conﬁrm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning Contact your administrator for assistance Hardware options problems Defective ﬂash detected Contact your dealer Not enough free space in ﬂa...

Page 135: ...ge caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer from the control panel press and hold X and simultaneously for 15 seconds If you do not want to accept these risks then remove the third party supply or part from your printer and install a genuine...

Page 136: ...en the Print dialog and then select Collate b Print the document Are the pages collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact your dealer Paper curl Action Yes No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the docum...

Page 137: ...lved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Contact your dealer The problem is solved Tray linking does not work Action Yes No Step 1 a Check if the trays contain the same paper size and paper type b Check if the paper guides are positioned c...

Page 138: ...cator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The problem is solved Step 2 a From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from ...

Page 139: ...ons b Print the documents Are the documents printed The problem is solved Go to step 2 Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it again For PDF ﬁles generate a new ﬁle and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading th...

Page 140: ...iet Mode From the home screen touch Settings Device Maintenance Conﬁguration Menu Device Operations Quiet Mode b Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 4800 CQ c Print the document Is the printer printing slow Go ...

Page 141: ...r settings for texture and weight match the paper being loaded From the home screen touch Settings Paper Media Conﬁguration Media Types Note Rough paper texture and heavy paper weight may print more slowly b Print the document Is the printer printing slow Go to step 7 The problem is solved Step 7 Remove held jobs Is the printer printing slow Go to step 8 The problem is solved Step 8 a Make sure th...

Page 142: ...nter For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is the document printed The problem is solved Go to step 5 Step 5 a Remove and then reinstall the print driver b Print the document I...

Page 143: ...ealer The printer is not responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Is the printer responding The problem is solved Go to step 2 Step 2 Check i...

Page 144: ...ter responding The problem is solved Go to step 7 Step 7 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer responding The problem is solved Contact your dealer Print quality is poor Blank or white pages Contact your dealer Dark print Note Before solving the problem print the quality sample pages to determine the missing color From the home screen touch Sett...

Page 145: ...he problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too dark Go to step 4 The...

Page 146: ...est Pages Action Yes No Step 1 a Load the tray with the correct paper type and weight b Print the document Do ghost images appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the pri...

Page 147: ... Yes No Step 1 a Depending on your operating system increase toner darkness from the Printing Preferences or Print dialog Note You can also change the setting on the printer control panel From the home screen touch Settings Print Quality Toner Darkness b Print the document Does gray or colored background appear on prints Go to step 2 The problem is solved Step 2 a Perform Color Adjust From the hom...

Page 148: ...ep 2 a Depending on your operating system specify the paper type from the Printing Preferences or from Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do horizontal dark lines appear on prints Go to step 3 T...

Page 149: ...nting Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do horizontal white lines appear on prints Go to step 2 The problem is solved Step 2 a Load the speciﬁed paper source with the recommended...

Page 150: ...Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting from the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Are the margins correct The problem is solved Contact your dealer Light print Note Before solving the problem print the Print Quality Test Pages From the control panel n...

Page 151: ...so change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b ...

Page 152: ...cify the paper type and size from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded You can also change the settings on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print mottled Go to step 3 The problem is solved Step 3 a Replace the textured or rough paper loaded i...

Page 153: ...s original wrapper until you are ready to use it c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading d Insert the tray e Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Check if you are printing on a supported paper b Print the document Is the print crooked or skewed Contact your dealer The problem is ...

Page 154: ... your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the page or image clipped Contact your dealer The problem is solved Toner eas...

Page 155: ... the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type 2 Print the document Does the toner rub off Contact your dealer The problem is solved Uneven print density Contact your dealer Vertical dark lines Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Troubl...

Page 156: ...t the document Do vertical dark lines or streaks appear on prints Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do vertical dark lines or streaks appear on prints Contact your dealer The problem is solved Vertical white lines Note Before solving t...

Page 157: ...2 Check if you are using the recommended paper type a Load the speciﬁed paper source with the recommended paper type b Print the document Do vertical white lines still appear on prints Contact your dealer The problem is solved Color quality problems Adjusting toner darkness 1 From the home screen touch Settings Print Quality 2 Adjust the toner darkness 3 Apply the changes Modifying the colors in p...

Page 158: ...an be added in various amounts to produce a large range of colors observed in nature Computer screens scanners and digital cameras use this method to display colors What is CMYK color CMYK color is a method of describing colors by indicating the amount of cyan magenta yellow and black used to reproduce a particular color Cyan magenta yellow and black inks or toners can be printed in various amount...

Page 159: ...served color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By examining Color Samples sets you can identify the box with color closest to the color being matched The color combination labeled on the box can then be used for modifying the color of the object in a software program For more information see the software pr...

Page 160: ...s c Print the document Does the print appear tinted Contact your dealer The problem is solved Contacting your dealer Before contacting your dealer make sure to have the following information Printer problem Error message Printer model type and serial number Visit the place where you purchased your printer Troubleshooting 160 ...

Page 161: ...are or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remov...

Page 162: ...of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and ...

Page 163: ... the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary remove the printer hard disk 5 Insert the bracket into the board until it clicks into place Upgrading and migrating 163 ...

Page 164: ... bracket 7 If necessary attach the hard disk to the ISP a Remove the hard disk bracket b Connect the hard disk to the ISP Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 164 ...

Page 165: ...ional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwd...

Page 166: ... Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board 5 Reattach the access cover 6 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the pro...

Page 167: ... off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board components...

Page 168: ...If an internal solutions port ISP is installed then do the following a Remove the hard disk bracket Upgrading and migrating 168 ...

Page 169: ...ometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent...

Page 170: ...the optional tray and then lower the printer until it clicks into place 6 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer If necessary manually add ...

Page 171: ...low this order of installation Caster base Optional 2200 sheet tray Optional 550 sheet tray or envelope tray Printer Staple ﬁnisher Installing the staple ﬁnisher 1 Turn off the printer 2 Open door A 3 Remove the paper bail Upgrading and migrating 171 ...

Page 172: ... insert 5 Unpack the staple ﬁnisher and then remove the packing material 6 Insert the staple ﬁnisher until it clicks into place 7 Insert the staple ﬁnisher cover 8 Close door A 9 Turn on the printer Upgrading and migrating 172 ...

Page 173: ...ions For drivers and utilities that are compatible with Mac OS X version 10 6 or earlier and for speciﬁc supported Linux or UNIX operating system versions go to our website For more information on software compatibility with all other operating systems contact customer support Installing the printer software Notes The print driver is included in the software installer package For Macintosh compute...

Page 174: ...k Add device Click Show Wi Fi Direct printers select a printer and then click Add device Click The printer that I want isn t listed and then from the Add Printer window do the following a Select Add a printer using a TCP IP address or hostname and then click Next b In the Hostname or IP address ﬁeld type the printer IP address and then click Next Notes View the printer IP address on the printer ho...

Page 175: ...of hardware options and then add any installed options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home scree...

Page 176: ...ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Update Firmware 3 Do either of the following Click Check for updates I agree start update Upload the ﬂash ﬁle a Browse to the ﬂ...

Page 177: ...ill be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is deﬁned in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applica...

Page 178: ... 7779 and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 56 Two sided 57 Ready 14 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our product...

Page 179: ...of waste batteries assures appropriate treatment of waste including reuse and recycling and prevents any potential negative effects on human health and environment Please responsibly dispose of the batteries Information on disposal Information on the disposal of this equipment and its batteries IF YOU WISH TO DISPOSE OF THIS EQUIPMENT DO NOT USE THE ORDINARY WASTE BIN AND DO NOT PUT THEM INTO A FI...

Page 180: ...tifunctional machines please observe that these waste products shall be treated properly according to the legal requirements in your area We recommend to contact competent service providers e g waste recycling companies for this and to ask local authorities for support when necessary For information on existing Sharp collection and recycling programs which exist in some countries please see our we...

Page 181: ...ars This is based on storage in a standard office environment at 22 C 72 F and 45 humidity 2 Wet bulb temperature is determined by the air temperature and the relative humidity Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product conforming to the requir...

Page 182: ...e Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 1 By using the conﬁguration...

Page 183: ...nd EU 2019 2020 the light source contained within this product or its component is intended to be used for Image Capture or Image Projection only and is not intended for use in other applications Environmental information Please read this part carefully It will help you to reduce your impact on the environment and help you to reduce your costs at the same time Saving paper 1 The automated duplex p...

Page 184: ...s or modiﬁcations could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of...

Page 185: ...onformity This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulations 2016 the Electrical Equipment Safety Regulations 2016 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012 This product satisﬁes the Class A limits of BS EN 55032 and safety requirements of BS EN 62368 1 Radio in...

Page 186: ... Fi Direct 80 connecting a computer to the printer 81 connecting mobile device to printer 81 connecting the printer to a wireless network 79 connecting to a wireless network using PIN method 79 using Push Button method 79 conserving supplies 118 contacting your dealer 160 contacts adding 16 deleting 17 editing 17 control panel using 11 creating bookmarks 15 creating folders for bookmarks 16 crooke...

Page 187: ...7 fuser 124 multipurpose feeder 122 standard bin 123 staple cartridge 129 trays 121 jammed pages are not reprinted 139 jams avoiding 119 job prints from the wrong tray 142 job prints on the wrong paper 142 L light print 150 linking trays 21 loading card stock 20 envelopes 18 transparencies 20 trays 18 loading envelopes multipurpose feeder 20 loading paper multipurpose feeder 20 locating jam areas ...

Page 188: ...ng 118 print appears tinted 159 print driver hardware options adding 175 installing 173 print job canceling from the computer 33 canceling from the printer control panel 33 print jobs not printed 142 Print Quality Test Pages 75 print quality troubleshooting blank pages 144 crooked print 152 dark print 144 ghost images appear on prints 146 gray or colored background 147 horizontal dark lines 148 ho...

Page 189: ...resetting the fuser page count 113 resetting the maintenance counter 113 resetting the transfer module page count 113 running a slideshow 14 S safety information 5 6 7 scheduling power modes 15 securing printer memory 77 security slot locating 76 selecting a location for the printer 8 separator pad replacing 112 serial printing setting up 82 setting the paper size 18 setting the paper type 18 sett...

Page 190: ...id color or black images 153 text or images cut off 154 toner easily rubs off 154 uneven print density 155 vertical dark lines or streaks appear on prints 155 vertical white lines 156 white pages 144 U unable to read ﬂash drive troubleshooting print 133 understanding the status of the power button and indicator light 11 uneven print density 155 Unformatted ﬂash detected 134 Universal paper size se...

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