Sharp DX-B350P Page 120 User Manual Download

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9-10

User’s Guide

Error and Warning Messages

Troubleshooting

ROS Failure

Call Service

The ROS has failed.

Turn the printer off, then turn it on. If the
problem reoccurs, contact an authorized
service provider.

Fuser Failure

Call Service

The fuser has failed.

Offset Tray Fail

Call Service

The offset tray was
removed or has failed.

Duplex Failure

Call Service

The duplexer was
removed or has failed.

Main Motor Fail

Call Service

The main motor has failed.

Engine Nv Fail

Call Service

The engine has failed.

Fan Failure

Call Service

The fan has failed.

Offset Tray Fail

OCT Error. Offset Catch
Tray failure

Call Service

Toner Low

Toner Cartridge reaching
end of life

Replace cartridge

Canceling Job

Consuming xxx

Printer has received a
command to cancel the
current job.

None

Code FLASH Error

Upgrade Firmware

The printer has detected
that the operating code is
corrupt.

Reload the printer flash code via the
parallel port.

CF Unformatted

Select To Format

An unformatted Compact
Flash option was installed

Press Select to format the CF

DISK Error

SELECT To Format

An unformatted hard disk
option was installed

Press Select to format the disk

File Error 00
through

File Error 25

Firmware Upgrade error

Check firmware file

File Error 26

Firmware Upgrade error:
Bad header

Transmission error: check cabling and
restart

File Error 27

Firmware Upgrade error:
Bad checksum

Transmission error: check cabling and
restart

File Error 29

Firmware Upgrade error:
Wrong printer type

Firmware is for wrong printer

Initializing

Second stage of printer
boot cycle

None
Normal Printer Operation

IPADDR Collision

Press Start

The IP address in the
printer is duplicated on the
network

Have the network administrator check
assigned addresses

JOBLIB Error 01

Press Start

JobLibrary datastream
missing a Job Name.

Ensure the Job Name is entered

JOBLIB Error 02

Press Start

JobLibrary datastream
missing a User Name

Ensure the User Name is entered

Error Message Line 1

Error Message Line 2

Possible Cause

Action

Summary of Contents for DX-B350P

Page 1: ...LASER PRINTER User s Guide MODEL DX B350P DX B450P ...

Page 2: ......

Page 3: ...er 2 11 Loading Paper 2 11 Loading Paper Larger Than A4 Letter Size In The Paper Tray 2 14 Replacing the Toner Cartridge 2 15 Power Save Mode 2 17 Understanding Printing Options 2 17 3 Operator Panel 3 1 Operator Panel Features 3 1 LCD Display 3 1 LED Indicators 3 2 Push buttons 3 2 Navigating the Operator Panel Menus 3 3 Sample Navigation 3 3 Printing a Configuration Summary 3 4 Panel Lock 3 4 Op...

Page 4: ...inishing 4 12 Job Offset 4 13 Paper Tab 4 13 Source 4 13 Printing on Special Paper 4 13 Selecting Paper Size 4 14 Custom Size Paper 4 14 Cover Sheet Selection 4 14 Zoom Settings 4 15 Auto Tray Change 4 15 Media Check 4 15 Skip Blank Pages 4 16 Manual Feed 4 17 Advanced Tab 4 17 Manual Adjustments 4 17 Quality 4 17 Overlay Options 4 17 Create Overlays 4 17 Using Overlays 4 18 Font Substitution 4 18...

Page 5: ...Checking the contents of the tray module package 8 2 Installing the Tray Module 8 3 Uninstalling the Tray Module 8 7 Paper trays 8 10 Paper tray A4 Letter 550 sheets 8 10 Duplex module 8 10 Installing the Duplex Module 8 11 Uninstalling the Duplex Module 8 12 Offset Catch Tray 8 14 Installing Uninstalling the Offset Catch Tray 8 15 Installing the Offset Catch Tray 8 15 Uninstalling the Offset Catc...

Page 6: ...aper exit 10 8 Duplex at the interior of the top cover 10 9 At the Offset Catch Tray 10 10 11 Windows Utilities 11 1 Font and Macro Manager Utility 11 1 Status Monitor Utility 11 2 PCL5 Tray Mapping Utility 11 2 Direct PDF Utility 11 4 ...

Page 7: ...onventions The following conventions are used throughout this guide to emphasize certain procedures or information NOTE A note is a tip or extra information that may be helpful in installing or using the printer CAUTION A caution message provides information that may help you avoid equipment damage process failure or inconvenience Read all caution messages carefully WARNING A warning message indic...

Page 8: ...y or poorly ventilated environment Prolonged exposure to these adverse conditions can cause fire or electric shock Do not place the machine near heaters or volatile flammable or combustible materials such as curtains that may catch fire Printer Orientation Throughout this guide the four sides of the printer are referred to as front rear right and left LEFT FRONT RIGHT REAR ...

Page 9: ...Tray Module Capacity is 550 sheets 20 lb 75 gsm paper 8 Paper Gauge 9 Access panel for installation of Memory Hard Disk HDD and Compact Flash 10 Standard Output Tray Capacity is 500 sheets 20 lb 75 gsm paper 11 Offset Catch Tray Optional Capacity is 500 sheets 20 lb 75 gsm paper 12 Toner Cartridge 1 2 3 4 5 6 7 8 9 10 12 11 In this Chapter Components Turning the Printer On and Off Available Printe...

Page 10: ...ertain paper types Rear View Data I O connector settings can be configured via the Operator Panel s Interface Menu There are settings for each of the I O ports including IEEE 1284 USB2 Serial RS 232 and Ethernet No Name 1 USB 2 2 Serial RS 232 3 Ethernet 10 100 Base Tx 4 IEEE 1284 Parallel 5 Power Receptacle 6 Optional Duplex Module 7 Rear Cover access to Fuser 8 Offset Catch Tray Rear Cover Tray ...

Page 11: ... than A4 Letter size 2 Toner Cartridge Contains the toner and the photosensitive drum 3 Top Cover Open this when replacing the Toner Cartridge and removing jammed paper 4 Fuser Unit Fixes the toner on the paper Do not touch this when using the printer as it is hot 5 Transfer Roll Cartridge Transfers the toner image on the surface of the photosensitive drum to the paper ...

Page 12: ...y or when the printer will not be used for an extended period of time NOTE When the printer is turned off all print data still in memory will be erased Available Printer Drivers Drivers are available for the following Microsoft Windows operating systems Vista 32 64 XP 32 64 Server 2003 32 64 Server 2008 32 64 NT 4 and 98 Drivers for the following Page Description Languages PDLs are available for e...

Page 13: ...optional Offset Catch Tray These sizes are automatically sensed by the printer If you want to use a size that is not auto sensed you must select the size on the Operator Panel See section Paper Menu on page 3 6 Using paper that is not suitable for this printer might lead to paper jams or poor print quality To make full use of the printer features use only paper that is recommended in the recommend...

Page 14: ...l use the Paper Media Size Type Menu to set Auto Sense OFF and then set Custom Size for the intended tray Then use your application software printer driver to send data to be printed on the installed custom size paper See section Custom Size Paper on page 4 14 When using the EWS turn Auto Sense OFF and press Submit to gain access to Custom Size settings Paper Types The printer supports the followi...

Page 15: ...encies designed for laser printers so they can withstand the heat required for fusing It is possible to damage your printer by using unsupported transparencies Loading transparencies into the trays 1 Remove the tray from the printer 2 Remove all paper from a tray before loading transparencies 3 Fan the stack of new transparencies before putting them in the tray 4 Insert the transparencies into the...

Page 16: ...Operator Panel or EWS select the Envelope Media Type and correct Media Size for the tray to be used 6 In the printer driver or the computer application program select Envelope as the paper type you wish to use and select the size and orientation of the image to be printed Printing Labels Labels can be printed from any tray Use labels that were designed for use in laser printers See section Availab...

Page 17: ... 80 A4 67393 Hammermill Tidal MP 75 Letter 16200 8 Boise Cascade 75 Letter P10X9001 Steinbeis Recycled 80 A4 3R91165 Wiggins Teape Conqueror 90 A4 CON90F Xerox RX90 90 A4 3R91854 Envelope COM10 Envelope Action 75 COM10 43687 DL Envelope Autofil 80 DL JB04122 C5 Envelope Autofil 80 C5 JB1933 COM 9 Columbia 75 COM9 WEVCO115 Labels 30up Paper Label Label Letter 5160 Xerox 24up Paper Label Label A4 3R...

Page 18: ...sm Premier TCF160 160 A4 3R91798 Classic Crest Super Smooth 216 Letter NEE04631 Shiraoi 156 A4 DK245 Xerox Color Expressions 120 Letter 3R11540 Xerox 4200 DP Bond 75 A4 3R2594 Xerox 4200 DP Bond 75 letter 3R2047 Cardstock Xerox Premier200gsm 200 A4 3R93011 Oxford Index Card 200 3 by 5 40801 Xerox 65lb Cover Stock 176 Letter 3R3041 Springhill 110lb Index 203 Letter 15445 Bond Xerox Color Expression...

Page 19: ...es Paper with special coatings that may be melted by hot fusing temperatures Treated colored paper Paper using ink that will run at a temperature of 150 C Heat sensitive paper Carbon paper Paper with staples paper clips ribbons or tape Paper with rough surfaces such as pulp paper or fibrous paper If acid paper is used the characters might appear fuzzy Replace it with alkaline paper Envelopes with ...

Page 20: ... 12 User s Guide Loading Paper Getting to Know Your Printer 2 Remove the lid 3 If the base plate of the paper tray is raised push it down 4 Squeeze the length guide and slide it to the desired paper size ...

Page 21: ...r with the side to be printed facing up and all 4 corners aligned Make sure the right width guide is correctly aligned with the paper NOTE Do not load paper exceeding the maximum fill line or the maximum capacity allowed Align the right width guide to the paper width If the right width guide is not in place the paper will not be properly fed and may cause a paper jam ...

Page 22: ...e paper tray and firmly close the lid 9 Firmly insert the tray in the printer Loading Paper Larger Than A4 Letter Size In The Paper Tray 1 Place the paper tray on a flat surface 2 Remove the lid of the tray 3 Slide the right and left lock tabs in the paper tray outwards to unlock them ...

Page 23: ... the paper tray 9 Push the paper tray firmly into the printer Replacing the Toner Cartridge The Toner Cartridge should be replaced when it reaches the end of its print life The Toner Cartridge prints up to 18K DX B350P 21K DX B450P images The printer will produce a warning on the Operator Panel to inform you when the remaining toner amount is low You can press START STOP to continue printing with ...

Page 24: ...s as shown in the diagram 3 Place the Toner Cartridge on a flat surface and pull the seal out horizontally Note that the seal may offer resistance and a firm pull may be necessary to extract it from the Toner Cartridge NOTE When pulling out the seal pull it out horizontally The tape might break if it is pulled out diagonally After the seal has been pulled out do not shake or bump the Toner Cartrid...

Page 25: ...dicates the printer is in Power Save mode Use of the Operator Panel keys will not exit Power Save mode The printer automatically exits Power Save mode once it receives data You can change the Power Save time setting using the Operator Panel or the EWS Understanding Printing Options The printer offers three ways to modify printing options The Operator Panel provides an interface at the printer The ...

Page 26: ...2 18 User s Guide Understanding Printing Options Getting to Know Your Printer ...

Page 27: ... settings in the Operator Panel Printing Preferences or Embedded Web Server and printer settings set via your application the application settings supersede any other settings LCD Display The LCD display shows status and error messages that inform you of the current status of the printer and also displays menus submenus and printer settings when you are in the menu system The display contains two ...

Page 28: ...ror that requires user intervention such as a paper jam N A START STOP ACTIVE FAULT Button Function Start or stop the printer or exit the menu system The LED on the Start Stop button is solid green when ready to print Enter the menu system Move to the next menu submenu or setting within the same level of the menu structure Select the menu or submenu that is shown on the second line of the display ...

Page 29: ...play cycles through the main menus NOTE Additional menus and submenus may appear in the printer menu system when options are installed Sample Navigation The following figure shows the sequence of push buttons and display messages that would allow you to change the number of copies printed This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT PREVI...

Page 30: ...rinter To print a Configuration Summary press the INFO button A multi page summary prints Panel Lock The Operator Panel can be disabled or enabled at several levels A series of key combinations control the panel lock Press and hold the key combination as power to the printer is turned on Continue to hold the keys down until a confirmation prompt is displayed that confirms that the requested panel ...

Page 31: ... to print the Job Accounting file or reset job accounting info Job Accounting from the Windows Driver is described in section Job Accounting on page 4 19 Items available in this menu are described below Menu Item Value Default Description Print Directory name job name Print the job stored in the job library Allows you to access existing directories and to select the desired file Requires a passwor...

Page 32: ...ing duplex printing Default Source Tray 1 4 Tray 1 Choose a default paper source from a list of all installed trays Manual Feed On Off Off When enabled the printer prompts you to insert a sheet of paper into Tray 1 Output Tray Standard Output Offset Catch Standard Output Select the paper output tray Media Size Type Set the paper type and paper size Tray Tray 1 Tray 2 Tray 3 Tray 4 Selects the tray...

Page 33: ...et On Off On OCT must be installed Turns Job offsetting on or off See Job Offset on page 4 13 This menu is only shown when the Offset Catch Tray is installed Blank Pages Print Do Not Print Print Choose to either print or not print blank pages of a document Output Linking On Off Off Links output trays so when one is full it will link to the other Available when the Offset Catch Tray is installed Au...

Page 34: ... Setup Configure the operation of the parallel interface Interpreter Auto Switch PCL PostScript 3 Auto Switch Format Raw Normal Binary Raw Configures how incoming print jobs are scanned for special binary control codes RAW no processing Normal Adobe Standard Protocol ASP Binary Binary Control Protocol BCP When Interpreter setting is Auto Switch and this setting is Raw the printer will automaticall...

Page 35: ...al Binary Raw Configures how incoming print jobs are scanned for special binary control codes RAW no processing Normal Adobe Standard Protocol ASP Binary Binary Control Protocol BCP When Interpreter setting is Auto Switch and this setting is Raw the printer will automatically determine the control code method defaulting to Normal if no codes are found Serial Mode RS232 RS422 RS232 Serial mode Baud...

Page 36: ...erse channel data to be sent back to the host This will cause a reduction in printer throughput When OFF reverse channel data generated after the job interpretation is discarded No reduction in printer throughput occurs Binary PS On Off On When On the feature allows all binary codes to be processed by the PostScript interpreter When Off special binary control codes may be intercepted per the Forma...

Page 37: ...l data to be sent back to the host This will cause a reduction in printer throughput When OFF reverse channel data generated after the job interpretation is discarded No reduction in printer throughput occurs mDNS On Off On Enabled multicast DNS protocol mDNS is the underlying protocol for Bonjour Local Link read only 000 000 000 000 Auto negotiated local link internet address used primarily by Bo...

Page 38: ...etting is on the printer may receive and send information over the network interface When this setting is off the printer will only receive information over the network interface This applies primarily when using printing over a Port 9100 connection This setting normally should be left at its default setting should only be turned off under special circumstances Wait timeout 0000 9999 0270 In Secon...

Page 39: ...ly printed and delivered to the output tray before terminating the connection allowing all reverse channel data to be sent back to the host This will cause a reduction in printer throughput When OFF reverse channel data generated after the job interpretation is discarded No reduction in printer throughput occurs Binary PS On Off On When On the feature allows all binary codes to be processed by the...

Page 40: ... LF Mode LF LF LF CR LF LF LF Define the default action prompted by a line feed a line feed equals either a line feed alone or a carriage return and a line feed together FF Mode FF FF FF CR FF FF FF Define the default action prompted by a form feed a form feed equals either a form feed alone or a carriage return and a form feed together Print Area Normal Expanded Normal Set the print area Paramete...

Page 41: ...print density fades In its default state the printer will stop printing when it detects the toner is low You can continue printing by pressing the START STOP button The printer will then continue printing indefinitely without operator intervention even if it runs out of toner The warning message remains displayed on the Operator Panel If the printer is set to Continue after Toner Low the printer w...

Page 42: ...ob in hexadecimal for a technician to use in diagnosis of a datastream problem Parameter Value Default Description Resolution 600 dpi 1200 dpi 600 dpi Set the resolution dpi Toner Saver On Off Off Turns toner saver on or off Print Density 1 7 4 Specifies how dense the toner is to be applied to the page Parameter Value Default Description Print Usage Rep Prints the usage report Reset Printer Reboot...

Page 43: ...Print List of files Prints the selected file Delete Deletes the selected file Format device_name SELECT CANCEL Formats user flash All data stored on the device will be erased Flash Summary Print Summary Prints the summary file Menu Item Value Default Description Month January through December current Set the current month Day 1 31 current Set the day of the month Year 2000 2099 current Set the cur...

Page 44: ...ion and images printed Options Info This listing on the Configuration Summary tells you which options are installed on the printer Parameter Value Default Description Interface Setup Host Name data entry Model Name plus last 7 digits of MAC Network address Hostname to use when referring to the printer by name rather than IP address DNS Primary IP data entry 000 000 000 000 IP address of the Domain...

Page 45: ...networking Preferred Zone Allows you to choose from a list of existing zones uses the default zone Netware Setup Print Server Name data entry Model Name plus last 7 digits of MAC Network address NDS Tree Name data entry empty NDS Context data entry empty Job Poll Interval 0 255 0 Print Server SAP Name data entry Model Name plus last 7 digits of MAC Network address Parameter Value Default Descripti...

Page 46: ...file is stored in User Flash that includes information about the printer such as Product Name Serial Number and Date and the Usage Counter values This file is in comma separated value format and can be accessed via the printer s File Management web page The printer can also be configured via the EWS to generate an email that includes Usage Counter information The email will be sent on the first of...

Page 47: ...n CD and can be installed as follows 1 Place the Sharp Installation CD into your CD drive 2 From the Control Panel select Printers and Faxes 3 Right click in the printer list and select Add Printer The Add Printer Wizard appears 4 Click Next The Local or Network Printer screen appears 5 Select Local printer attached to this computer and deselect Automatically detect and install my Plug and Play pr...

Page 48: ...6 drivers For example the path D Drivers ENUS W2K PS installs the English PostScript 3 drivers for XP 11 Select either SHARP DX B450P or SHARP DX B350P driver depending on your model 12 The Name Your Printer screen appears 13 Click Next 14 The Printer Sharing screen appears 15 Click Next 16 The Print Test Page screen appears 17 Click Next The Wizard is complete 18 Click Finish Setting Default Valu...

Page 49: ...indow appears The driver can automatically recognize all the installed options for your printer To get the installed options click the Configuration tab and then the Auto Configuration button You can also manually install an option by selecting it from the pulldown and changing its status ...

Page 50: ...ears 4 Any options set in any tab become your default values Printing a Test Page You can print a Test page to verify printer connectivity and operation To print a test page through your Printer Properties 1 Select the General tab within your Printer Properties accessed by right clicking your printer 2 Click Print Test 3 Click OK 4 Click OK ...

Page 51: ... a Print Job at the Printer Press the CANCEL button then press the Start button on the Operator Panel Pages being printed at the moment will continue to be printed Cancelling Print Jobs at the Computer Double click the printer icon at the bottom right of the taskbar in Windows From the displayed window click the document name that you wish to delete and press the Delete key ...

Page 52: ...ation NOTE If there is a conflict between settings in the Operator Panel Printing Preferences or Embedded Web Server and printer settings set via your application the application settings supersede any other setting To access Printer Properties from an application 1 Select the Print option from your application 2 Select the desired DX B350P B450P printer 3 Click the Printer s Properties button The...

Page 53: ...s 3 Enter a Name for the saved settings 4 Click OK 5 Click OK To use saved settings 1 Select the desired setting_name from the Saved Settings pulldown in all tabs within your Printer Properties 2 Click OK Tab Functions Comments Main Copies Document Style N up Printing Finishing Output Image Orientation Allows you to select number of copies one or two sided printing binding and margin shift output ...

Page 54: ...t via your Printer Properties When selecting the number of copies you should also decide if those copies are collated To select number of copies 1 Select the Main tab within your Printer Properties 2 Either enter the number of copies or click the arrow buttons to increase or decrease the number of copies selected 3 Click OK ...

Page 55: ...Select the Main tab within your Printer Properties 2 Select the desired orientation You can choose Portrait Landscape or to rotate the page 180 degrees 3 Click OK Output Destination You can choose the output tray where your print job will be placed To select the paper destination through your Printer Properties 1 Select the Main tab within your Printer Properties 2 Select the desired tray from the...

Page 56: ... sided Book prints as shown below 2 sided Tablet prints as shown below Pamphlet Style prints as shown below 3 Click OK Poster Printing If you have a large page image that can not be printed on the available paper sizes you can print the document in poster printing mode Poster Print prints the document to the edges of paper with no border and breaks the document up into multiple pages The pages can...

Page 57: ...s 1 Select the Main tab within your Printer Properties 2 Select the PosterPrint Document Style 3 Click Options The PosterPrint window appears 4 Enter the desired parameters Enter the X and y axis enlargement and orientation 5 Click OK 6 Click OK ...

Page 58: ...ulldown menu 3 Check the Border box if a page border is desired 4 Select the Order in which the pages should be placed on the page 5 Click OK Finishing You can add room on a page to allow for binding without modifying the document in the authoring application To allow room for binding 1 Select the Main tab within your Printer Properties 2 Select the Binding Edge from the pulldown menu in the Finis...

Page 59: ...omatically Select will choose and available tray 2 Click OK Printing on Special Paper The printer can accommodate a variety of special paper such as Transparencies Envelopes Labels Index cards and Postcards Each paper type requires some special handling Prior to inserting the paper into the tray read the sections in Paper Types on page 2 6 for each special paper type Settings in the Operator Panel...

Page 60: ...2 Select the Paper tab within your Printer Properties 3 Click Custom Size The Custom Size window appears 4 Enter the paper parameters 5 Name the custom size and add it by clicking the Add button 6 Click OK 7 Select the saved paper size from the Paper size pulldown 8 Click OK Cover Sheet Selection A cover sheet is the first page of the document The printer enables you to choose a different paper so...

Page 61: ...hange When an input tray runs out of paper auto tray changing enables the printer to switch to another available tray that contains the same size and paper type To select auto tray changing through your Printer Properties 1 Select the Paper tab within your Printer Properties 2 Select Auto Tray Change 3 Click OK Media Check When Media Check is enabled default The printer first checks the requested ...

Page 62: ...d into a tray other than the one indicated then pressing the START STOP key will allow the printer to resume printing if Auto Tray Change is enabled When both Auto Resize and Media Check are ON the paper size requested via the driver will not be enforced because Auto Resize overrides the paper size aspect of Media Check If you want to enforce a specific paper size then it is necessary to disable A...

Page 63: ... controls You can select Text Graphic or Photo elements of the output to be effected by these controls You can also specify that all elements of the output are effected Quality For all Print driver versions you can adjust quality settings These include Resolution Select 600 dpi for normal printing or 1200 dpi for high quality mode Toner Save This prints everything with less print density Text to B...

Page 64: ... First Page The Remove button deletes the selected overlay from the list To use an overlay after they have been created 1 Open any document in any application 2 Select File Print within that application 3 Select the DX B350P or DX B450P printer 4 Click Properties 5 Select the Advanced tab 6 Click Overlay Options The Overlay Window appears 7 Select the desired Overlay Overlay options are All Pages ...

Page 65: ... accounting information can be viewed online in the EWS or retrieved as a CSV file from the EWS or Operator Panel Job accounting information can also be reset to create a clean data sheet The CSV file contains the following information Line 1 contains the Job accounting Version number and Model Name Job Accounting Fields The fields that are currently defined for the Job Accounting data are as foll...

Page 66: ...y in the printer s Operator Panel The Retention function is used to hold a print job as a file on the printer s internal storage device allowing the job to be printed from the Operator panel when needed Internal storage devices can be a hard disk Compact Flash or User Flash The password a 4 digit number allows a confidential job to be printed without being seen by others When printing a saved file...

Page 67: ...of the first set of copies you can initiate printing from the Operator Panel of the printer and the remaining sets are printed This prevents the occurrence of excessive misprints Password PIN Input four digits to set the Password PIN for the printing job Watermark Tab A Watermark is faded text that appears in the background of all pages or only the first page The text can indicate items that are d...

Page 68: ...n centered on the page 5 Use the sliders to change the size position and angle of the text Click the center button if you wish to recenter the text Click the First page only text box if you only want the text to appear only on the first page of the document 6 Click OK ...

Page 69: ...s installed by installing the PPD for the desired printer The PPD is located on the installation CD PPD installation may vary by Mac operating system To install the PPD 1 Open System Preferences In this Chapter Installing the Driver Accessing the Driver Navigating the Driver ...

Page 70: ...s Guide Installing the Driver Macintosh Operations 2 Select Print Fax from the Hardware menu 3 Click to add the printer 4 Enter a name for the printer 5 Enter the IP address of the printer in the location field ...

Page 71: ...to select the desired PPD 8 Click Open 9 Click Add The printer is installed Accessing the Driver The Driver can be accessed from your application s Print menu NOTE If there is a conflict between settings in the Operator Panel Driver or Embedded Web Server and printer settings set via your application the application settings supersede any other setting ...

Page 72: ... presentation may vary by Mac operating system In general the driver provides a group of always there option at the top of the driver window and a pulldown of Printer features available towards the middle of the window The following table provides a general overview of available features and navigation ...

Page 73: ... the header and page number in the footer Layout Pages per Sheet Prints multiple pages on a single sheet of paper Options are 1 2 4 6 9 16 Layout Direction Border Adds a border around the page image Options are Single Hairline Single Thin Line Double Hairline and Double Thin Line Two Sided Long edge binding Short edge binding Reverse Page Orientation Prints the page image upside down Color Matchin...

Page 74: ...ter document Cover Page Type Options are Standard default classified confidential secret topsecret and unclassified Billing Info Empty Scheduler Provides settings to print the document at a later time Print Document Options are Now default At has place to set time and On Hold Priority Options are Medium default Urgent High and Low Printer Features Imaging Resolution Sets the resolution of the prin...

Page 75: ... Guide 5 7 Navigating the Driver Macintosh Operations Tray Switching Checked by default Jam Recovery Checked by default Navigation Level 1 Navigation Level 2 Navigation Level 3 Description and Available Items ...

Page 76: ...5 8 User s Guide Navigating the Driver Macintosh Operations ...

Page 77: ...ter Properties options within the driver NOTE If there is a conflict between settings in the Operator Panel Printing Preferences or Embedded Web Server and printer settings set via your application the application settings supersede any other setting Accessing the EWS To access the embedded web server you must be on an IP based network and have access to a web browser In your web browser type the ...

Page 78: ...area Use the left navigation area to locate the desired items and make any configuration changes in the display area After each selection in the EWS you must press the Submit button for the request to take effect The Update button refreshes the screen to show you the current status of the displayed functions Left navigation area Display Area ...

Page 79: ...Paper Input Tray Status Output Tray Status Supply Device Configuration User Flash Status Provides device status information Status Network Status General Network Protocols TCP IP and IP Address DNS WINS mDNS IPv6 EtherTalk Netware Email Send SMTP Email Receive POP3 SNMP v1 v2 Provides network status information Status Power Reset Reboot Printer Allows an administrator to reboot the printer Documen...

Page 80: ...Edge Common print settings such as number of copies and input and output trays System Settings Printer Condition Settings TAB PCL Orientation Font Source Font Number Pitch Symbol Set Lines Per Page CR Mode LF Mode FF Mode Print Area PCL settings System Settings Printer Condition Settings TAB PostScript 3 Print PS Errors PostScript 3 settings System Settings Operation Settings Display Language Powe...

Page 81: ...r Jam Cover Open Offset Catch Error Mass Storage Error Recoverable Error Service Call Required Usage Report See chapter SNMP on page 8 1 Job Log Save Delete Job Log Save Job Log Delete Job Log See section Job Accounting on page 4 19 Job Log View Job Log See section Job Accounting on page 4 19 Security Settings Password Change EWS only feature Change EWS login Administrator password To reset a lost...

Page 82: ...6 6 User s Guide Navigating the EWS Embedded Web Server ...

Page 83: ...DHCP server A DHCP server automatically programs an IP address into every terminal and printer on the network that is configured to use DHCP A DHCP server is built into most cable and DSL routers If you use a cable or DSL router see your the device documentation for information on IP addressing TCP IPv4 UDP BOOTP DHCP ARP ICMP DDNS WINS LPR HTTP for Embedded Web Server IPv6 ICMPv6 Address Auto Con...

Page 84: ...ter to the network by plugging in the network connector 2 Turn on your computer and allow it to power up 3 Print the Configuration Summary by pressing the INFO button The Configuration Summary lists the printer s IP address 4 Access the EWS as described in Accessing the EWS on page 6 1 5 In the left navigation area select Network Settings Protocol Settings and navigate through the options to get t...

Page 85: ... can be enabled or disabled I O Port Configuration The following I O ports can be enabled or disabled Hub Link Speed Duplex Configuration The network interface configuration includes a menu for setting Hub Link Speed and duplex This menu includes the following settings DHCP mDNS SNMP IPv6 EtherTalk Netware HTTP Port Number Parallel Serial USB Network Interface Auto Negotiate default 10Base T Full ...

Page 86: ...enabled and incoming data is from an address that falls within the predefined range it is allowed to print if the Printing or Config checkboxes are checked If the incoming data does not fall into a predefined range it is rejected In cases where IP ranges overlap but have different permissions for example one to print only and another to print and configure permissions for the overlapping addresses...

Page 87: ...nter over IPv4 or IPv6 Similarly the EWS or SNMP can be accessed over IPv4 or IPv6 IPv6 and IPv4 coexist independent of each other They can be Enabled Disabled in any combination They are both enabled by default In cases where a particular network is configured to run only one IP version it makes sense to disable the other one for better resource utilization SNMP SNMP can be used to manage any net...

Page 88: ...e printer can be managed via a standard SNMP management station The printer supports SNMP v1 SNMP v2c MIB II Host Resources MIB and Printer MIB Traps The printer sends generic traps at power up and online and offline traps Traps are sent on all printer status changes such as paper out cover open tray missing and jams The Trap Host ID must be set via the EWS for traps to be enabled Hewlett Packard ...

Page 89: ... A4 Letter 550 Sheets Tray 3 Tray 4 2 Duplex Module 3 Offset Catch Tray 4 Hard Disk Drive 5 Memory Expansion Module 6 Compact Flash CF Card 1 2 3 4 5 6 In this Chapter Tray module A4 Letter 550 sheets Paper trays Duplex module Offset Catch Tray Memory Expansion Module Hard Disk Drive Compact Flash CF Card ...

Page 90: ...ting the printer there should be 2 persons 1 in front and 1 behind the printer to firmly grip the recessed areas provided on both sides of the printer Never try to lift the printer by gripping any other areas Lifting the printer by gripping any other areas can cause the printer to fall and result in injuries Checking the contents of the tray module package Before installing the tray module to the ...

Page 91: ...dule A4 Letter 550 sheets Installing the Tray Module 1 Place the tray module to be installed at the lowest level on a flat location NOTE Proceed to Step 5 if you are installing only one tray module Fasteners four pieces Tray module A4 550 sheets Paper tray A4 550 sheets ...

Page 92: ...nd bottom tray modules and slowly lower the top module so that the guide pins at the 4 corners of the bottom module fit into the holes at the base plate of the top module NOTE The tray module must be lowered gently Otherwise the interior parts may be damaged 4 Insert the fasteners provided into the 2 locations inside of the tray module and 2 locations at the back of the tray module Insert the fast...

Page 93: ... sheets Accessories 5 Switch off the power to the printer 6 Pull out the power cord from the power outlet and then the printer 7 Remove any paper in the Standard Output Tray 1 and return the Paper Stop to its original position if it s raised 2 ...

Page 94: ...olding the recessed areas as shown in the diagram 10 Align the corners of the printer and the tray modules and lower the printer gently so that the guide pins at the 4 corners of the tray modules fit into the holes at the base plate of the printer NOTE The printer must be lowered gently Otherwise the interior parts may be damaged ...

Page 95: ...ter Insert the fasteners securely 12 Push the paper tray completely into the printer Uninstalling the Tray Module NOTE This procedure explains the uninstalling of two tray modules as an example You can use the same procedure for uninstalling one tray module 1 Switch off the power to the printer 2 Pull out the power cord from the power outlet and then the printer ...

Page 96: ... 3 Remove any paper in the Standard Output Tray 1 and return the Paper Stop to its original position if it s raised 2 4 Pull the paper tray out of the printer 5 Remove the fasteners found at the 2 locations inside and at the 2 locations at the back of the printer ...

Page 97: ...shown in the diagram and then remove it from the tray modules 7 Remove the fasteners found at the 2 locations inside the tray modules and at the 2 locations at the back of the tray modules 8 Lift up the top tray module by holding the recessed areas as shown in the diagram and then remove it from the bottom tray module ...

Page 98: ...ble 2 sided printing NOTE Although there are different duplex modules for the DX B350P and DX B450P models installation of these modules is the same The DX B450P Duplex module is slightly larger and weighs more than the DX B350P model Duplex module CAUTION Be sure to switch off the power and unplug the power cord from the outlet before carrying out the operations If not you might get an electric s...

Page 99: ...ule 1 Switch off the power of the printer 2 Pull out the power cord from the power outlet and then the printer 3 Remove the rear cover of the printer after pushing the two tabs as shown in the diagram Next remove the connector cover of the printer as shown in the diagram ...

Page 100: ... at the back of the printer and then align the top part of the duplex module with the printer Ensure that the connector of the duplex module is connected to the connector of the printer 5 Tighten the screws at the both ends of the bottom of the duplex module Uninstalling the Duplex Module 1 Switch off the power to the printer ...

Page 101: ...both ends of the bottom of the duplex module 4 While supporting the duplex module with your hand lift the lever at the top left hand side of the duplex module to unlock it and then tilt the top part of the duplex module away from the printer NOTE You must support the duplex module with your hand as once it is unlocked Otherwise it may fall ...

Page 102: ...the duplex module from the holes at the back of the printer 6 Push in the cover and connector cover which were removed during installation of the duplex module until it clicks into the back of the printer Offset Catch Tray Install this tray to the printer to enable print jobs to be offset Maximum capacity is 500 sheets ...

Page 103: ...tall an optional Offset Catch Tray to this printer Installing the Offset Catch Tray 1 Switch off the power to the printer 2 Pull out the power cord from the power outlet and then the printer CAUTION Be sure to switch off the power and unplug the power cord from the outlet before carrying out the operations ...

Page 104: ...ft up the second lever from the top left corner of the back of the printer 4 Open the rear cover NOTE Do not touch any parts inside the printer 5 Loosen the right and left thumb screws as shown in the diagram to uninstall the top cover of the paper exit ...

Page 105: ...right and left tabs of the Offset Catch Tray into the holes at the top of the printer 1 and put it down to the top of the printer slowly 2 7 Secure the screws at both ends of the bottom of the Offset Catch Tray 8 Pull out the extension tray 9 Close the rear cover ...

Page 106: ...ch Tray Accessories Uninstalling the Offset Catch Tray 1 Switch off the power to the printer 2 Pull out the power cord from the power outlet and then the printer 3 Close the stopper and the extension tray of the Offset Catch Tray ...

Page 107: ... Remove the screws on both sides of the Offset Catch Tray 1 and while holding up the Offset Catch Tray remove the right and left tabs from the holes at the top of the printer 2 6 Fasten the right and left thumb screws of the top cover of the paper exit which was removed during installation of the Offset Catch Tray into the holes at the top of the printer ...

Page 108: ...e inside panel by removing the screws as shown below 5 Pull the inside panel away from the printer by the top edge 6 Carefully insert a Memory Module into the slot as shown below When properly seated gently push down on the module until the side braces close onto the ends of the Memory Module 7 Reinstall the side covers in reverse order Steps 3 4 and 5 8 Connect the power cord to the wall outlet T...

Page 109: ...ctor of the hard disk is connected to the 44 pin female connector on the controller assembly 5 Be sure to align the Hard Drive as depicted by the alignment drawing on the controller making sure that the two top pins to the left of the connector are free standing and not connected Your Hard Disk comes with a mounting bracket installed This must be in place to help guide the disk into the correct pi...

Page 110: ...to the OFF O position 3 Disconnect the power cord from the wall outlet 4 Remove the inside panel see Memory Expansion Module on page 8 20 5 Locate the CF socket as shown below Align the CF Card with the socket and carefully insert the card Carefully align the Compact Flash card to the socket so that the notch on both sides of the Compact Flash are uppermost and insert into the socket 6 Reinstall t...

Page 111: ... trouble shoot problems It explains what to if the printer is not printing at all is not printing correctly or if error messages are displayed In this Chapter Poor Print Quality No Power Cannot Print Printing is Not Clear Paper Incorrectly Fed Noise Error and Warning Messages ...

Page 112: ...ectly set Reset the Toner Cartridge correctly Printer may have malfunctioned Contact Technical Support The entire paper is printed black Is the Toner Cartridge defective or damaged Replace it with a new Toner Cartridge Printer may have malfunctioned Contact Technical Support Status Items to check Action Printing is faded and blurred Is the correct type of paper used Load the correct type of paper ...

Page 113: ...s are printed Is the Toner Cartridge defective or damaged Replace it with a new Toner Cartridge Dirt appears at equal intervals The feed route of the paper may be stained Print a few pages to remove the stains Is the Toner Cartridge defective or damaged Replace it with a new Toner Cartridge Hair like streaks are printed inside or outside the black halftone areas Are you using paper that has been l...

Page 114: ...correct type of paper used Load the correct type of paper Is the Toner Cartridge defective or damaged Replace it with a new Toner Cartridge Printed image smudges when rubbed with your finger Is the paper damp Replace with paper from a new ream Is the correct type of paper used Load the correct type of paper Printed image appears partially blank Is the paper damp Replace with paper from a new ream ...

Page 115: ...tridge defective or damaged Replace it with a new Toner Cartridge Paper is wrinkled Is the correct type of paper used Load the correct type of paper Is the paper damp Replace with paper from a new ream Is the paper correctly set Load the paper correctly Envelopes are wrinkled Envelopes may be wrinkled depending on the type used Open the rear cover of the printer and push up the levers at both ends...

Page 116: ...utlet with a suitable voltage rating and current rating Power is interrupted frequently Printer may have malfunctioned Switch off the power to the printer remove the plug from the power outlet and contact Technical Support Is the power cord disconnected or not securely connected Switch off the power and connect the cord to the power outlet and printer again Then switch on the power Status Items to...

Page 117: ...e the envelopes correctly loaded in the paper tray Load the envelopes correctly in the paper tray Status Items to check Action Paper cannot be fed Paper jams occur Multiple sheets of paper are fed Paper is fed at an angle Is the paper correctly set Load the paper correctly For transparencies postcards or envelopes fan them well first to allow air to enter between each sheet before loading Is the p...

Page 118: ...pletely into the printer Are there foreign objects inside the printer Switch off the power and remove any foreign objects inside the printer If the object cannot be removed unless the printer is disassembled contact Technical Support Warning Message Line 2 of display Possible Cause Action Paper Out Tray 1 There is no paper in Tray 1 Add paper to the tray Paper Out Tray 2 There is no paper in Tray ...

Page 119: ...sing Tray 4 is not in the optional feeder Insert the tray Load Paper Tray1 Paper Size Paper Type Tray 1 is empty Load paper into the tray Load Paper Tray2 Paper Size Paper Type Tray 2 is empty Load paper into the tray Load Paper Tray3 Paper Size Paper Type Tray 3 is empty Load paper into the tray Load Paper Tray4 Paper Size Paper Type Tray 4 is empty Load paper into the tray Paper Size Error Paper...

Page 120: ...ode via the parallel port CF Unformatted Select To Format An unformatted Compact Flash option was installed Press Select to format the CF DISK Error SELECT To Format An unformatted hard disk option was installed Press Select to format the disk File Error 00 through File Error 25 Firmware Upgrade error Check firmware file File Error 26 Firmware Upgrade error Bad header Transmission error check cabl...

Page 121: ...t to acknowledge Net1 Comm Error Press Start Communications error with optional interface Remove the optional interface and restart the printer Call service Net1 Error 1 Press Start Serial interface option overrun error Verify that the handshaking protocol settings match between the printer and the host Net1 Error 2 Press Start Serial interface option parity error Verify that the parity settings m...

Page 122: ...nd idle None Normal Printer Operation Resetting Printer has received a command to reboot None Normal Printer Operation User FLASH Error Select To Format An unformatted user flash option was installed Press Select to format the flash Waiting Partial data received Wait for the remaining data to be received Normal Printer Operation Error Message Line 1 Error Message Line 2 Possible Cause Action ...

Page 123: ...till need to open and close the top cover Doing this will remove the error message CAUTION Never touch areas labeled as High Voltage Never touch a labeled area found on or near the heat roller If a sheet of paper is wrapped around the heat roller do not try to remove it by yourself to avoid injuries or burns Switch off the machine immediately and contact your service provider At the Toner Cartridg...

Page 124: ...is pulled out halfway and pushed in again the paper may be damaged NOTE If the paper is jammed inside the printer and behind the first level paper tray pull out both the first and the second level paper trays NOTE If the paper is jammed inside the printer and behind the second level paper tray pull out only the second level paper tray 2 Remove any wrinkled paper in the paper tray ...

Page 125: ...Remove any paper jammed inside the printer NOTE If the printer is installed with the two optional tray modules examine the interior of all the tray modules 4 Push the paper tray completely into the printer 5 Open and close the top cover to clear the Jam message ...

Page 126: ...r from the Standard Output Tray NOTE If the duplex unit is installed open the cover of the Duplex module first See At the Duplex Module on page 10 8 2 Lift the second lever from the top left corner of the back of the printer 3 Open the rear cover NOTE Do not touch any parts inside the printer ...

Page 127: ...ure that the levers at the rear of the printer as shown in the diagram are returned to the positions they were in before clearing the jam The Fuser Unit is hot Be careful not to touch it as you can get burned Make sure that the levers at both ends of the Fuser Unit are returned to the positions they were in before clearing the jam If you let go of the cover of the Fuser Unit it will return to its ...

Page 128: ...e Clearing Paper Jams 6 Open and close the top cover to clear the Jam message At the Toner Cartridge 1 Remove any paper in the Standard Output Tray 2 Open the top cover to clear the Jam message NOTE Do not touch any parts inside the printer ...

Page 129: ... piece of paper down to place the Toner Cartridge on 4 Remove Tray 1 5 Examine the interior from which the Toner Cartridge has been taken out and remove any jammed paper By rotating the rollers as shown in the diagram the paper will be loosened and can be removed easily If paper is torn check for any remaining torn pieces of paper 6 Hold the Toner Cartridge by the grip and insert it into the slot ...

Page 130: ...y installed 7 Close the top cover securely At the Duplex Module Duplex at the paper exit 1 Examine the paper exit and remove any jammed paper If paper is torn check for any remaining torn pieces of paper NOTE If the paper is difficult to remove carry out the operation in the following section See Duplex at the interior of the top cover on page 10 9 ...

Page 131: ... Jam message Duplex at the interior of the top cover 1 Lift the lever at the top left hand side of the duplex module to unlock it and open the top cover of the duplex module 2 Examine the interior of the top cover and remove any jammed paper If paper is torn check for any remaining torn pieces of paper ...

Page 132: ... Catch Tray Clearing Paper Jams 3 Close the top cover of the duplex module to clear the Jam message At the Offset Catch Tray 1 Open the Offset Catch Tray cover by pulling the tab at the top left of the cover 2 Remove any jammed paper ...

Page 133: ...eft corner of the back of the printer to open the rear cover 5 Remove any jammed paper If paper is torn check for any remaining torn pieces of paper The Fuser Unit is hot Be careful not to touch it as you can get burned Make sure that the levers at both ends of the Fuser Unit are returned to the positions they were in before clearing the jam ...

Page 134: ...10 12 User s Guide At the Offset Catch Tray Clearing Paper Jams 6 Close the rear cover to clear the Jam message ...

Page 135: ...complish specific tasks Font and Macro Manager Utility The Font and Macro Manager FMM utility supports the downloading of PCL soft fonts and macros to User Flash Compact Flash and Disk PCL font formats 0 5 15 and 20 can be stored on the Flash or Disk device Advanced filter control can be enabled by deselecting Default Filtering in the Tools menu You can view these files on the Hard disk via the EW...

Page 136: ...conditions are reported using pop ups on the screen PCL5 Tray Mapping Utility This utility allows you to reassign the PCL5 tray ID selection sequences so an existing application can be used to select the desired paper trays The Tray Mapping Utility changes the PCL5 tray IDs to custom values This is useful to programs that generate printer data directly without going through the Windows Printer Dri...

Page 137: ... Guide 11 3 PCL5 Tray Mapping Utility Windows Utilities To use the program 1 Select the target printer The printer must be installed on a Windows system to be a target printer 2 Enter new tray IDs 3 Click OK ...

Page 138: ...The printer s Direct PDF Utility allows you to send a Version 1 3 PDF file directly to the printer without the use of Adobe Acrobat on the host computer and without using the printer driver To start Direct PDF Print right click on the PDF document and select Direct PDF Print ...

Page 139: ...2 6 Brightness 4 17 Buttons 3 2 C C5 2 5 Cancel 3 2 CANCEL button 4 5 Cancel printing 4 5 Cannot print 9 6 Carbon paper 2 11 Cardstock 2 6 CF 3 17 CF Card 8 22 Clarity 9 7 Clock Adjust 6 4 Collate 4 9 Collated 5 5 Color 2 6 Color Matching 5 5 COM10 2 5 COM9 2 5 Compact Flash Card 8 22 Components 2 1 Configuration Summary 3 2 3 4 Configuration tab 4 3 Console Security 6 5 Consumable Message 6 5 Con...

Page 140: ... 4 Font Source 3 13 6 4 Font Substitution 4 18 Fonts 4 18 Format device 3 17 Front view 2 1 Full color transparencies 2 11 full color transparencies 2 11 Functions Menu 3 16 Fuser Count 3 20 Fuser Counter 6 4 Fuser Unit 2 3 10 4 G GSM 2 5 H Hard Disk Drive 8 21 Heat sensitive paper 2 11 Hewlett Packard Web Jet Administrative Com patibility 7 6 Hex Print 3 16 6 4 Hold After Print 4 21 Hold Only 4 2...

Page 141: ...n tab 4 7 4 8 Maintenance Reqd 9 11 Manual Feed 3 6 4 17 6 4 Manual IP 7 2 Manually install 4 3 Mass Storage Error 6 5 mDNS 6 5 Media suggested 2 9 Media Check 4 15 5 6 Media Type 3 7 5 6 Media Types 2 6 Memory Expansion Module 8 20 Menu 3 2 metal fasteners 2 11 Microsoft Windows operating systems 2 4 Minute 3 17 Mode 6 5 Monarch 2 5 Month 3 17 Multiple pages 4 12 Multiple Pages to Single Sheet 4 ...

Page 142: ...r tray 8 10 Paper Type 3 7 Paper Types 2 6 Paper Usage 2 5 Parallel 2 2 Parallel Setup 3 8 6 4 PCL Menu 3 13 PCL5 4 1 PCL5 Tray Mapping Utility 11 2 PCL5c 2 4 PCL5e 2 4 PCL6 2 4 PDF Utility 11 4 PDLs 2 4 Pitch 3 14 6 4 Plain 2 6 Poor Print Quality 9 2 POP3 6 5 Port 3 8 Port On Off 6 4 Portrait 4 9 Possible causes 9 8 Postcard 2 6 Poster Print 4 10 Poster Printing 4 10 PostScript 3 2 4 4 1 Power 9 ...

Page 143: ...all Required 6 5 Sheet Counter 3 20 Skip Blank Pages 4 16 SMTP 6 5 SMTP Settings 6 4 SNMP 6 5 7 5 Source 4 13 special coating 2 11 Special Media 4 13 Specify Time Zone 6 4 Stained 9 2 Standard Output Tray 2 1 Start 3 2 Start Stop 3 2 Status 3 2 6 3 Status Information 3 18 Status Monitor Utility 11 2 Storage job 4 20 Stored jobs 4 20 Subnet Mask 6 5 Symbol Set 3 14 6 4 System Menu 3 15 T tape 2 11 ...

Page 144: ...on 2 4 Two sided 5 5 U Unusable paper 2 11 Usage Count 3 20 6 4 Usage Report 6 5 USB 2 2 USB Setup 3 12 6 4 User Flash 6 5 Utilities 11 1 V view front 2 1 internal 2 3 rear 2 2 Vista 32 64 2 4 W Wait Timeout 3 15 6 4 Warning messages 9 8 Watermark 4 21 Watermark tab 4 7 4 21 Windows Driver 4 1 Windows Utilities 11 1 WINS 6 5 WINS Settings 6 4 Wrinkled 9 2 X XP 2 4 Y Year 3 17 Z Zone Name 6 5 Zoom ...

Page 145: ......

Page 146: ... Mahwah New Jersey 07495 1163 www sharpusa com SHARP ELECTRONICS OF CANADA LTD 335 Britannia Road East Mississauga Ontario L4Z 1W9 DX B350P DX B450P User s Guide This manual has been printed using a vegetable based soy oil ink to help protect the environment For North America 20090210 ...

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