109
TROUBLESHOOTING
7
NETWORKING PROBLEMS
Points to check for connections
n
Are you using a port that was created with Standard TCP/IP Port?
If you are using a port created using Standard TCP/IP Port in Windows environment, printing may not take place
correctly if "SNMP Status Enabled" is selected in the port settings of the printer driver. Open the printer driver
properties and click the "Configure Port" button on the "Ports" tab. In the window that appears, make sure the
"SNMP Status Enabled" checkbox is not selected.
Problem
Cause and solution
Page
Cannot connect to the
network.
The LAN cable is disconnected.
→
Make sure that the LAN cable is firmly inserted in the LAN connectors and
your computer.
10
The machine configured for use is not on the same network as the
computer.
→
The machine cannot be used if it is not connected to the same network as
the computer, or if it is not configured for use on the network.
For more information, consult your network administrator.
–
Print jobs are not
received.
(Data notification indicator
does not blink.)
The machine is set to off-line mode.
→
Press the [ONLINE] key (
) to turn on the ONLINE indicator.
70
Your machine is not selected correctly in the current application for
the print job.
→
When choosing "Print" from the "File" menu located in applications, be sure
you have selected "SHARP AR-xxxx" (where xxxx is the model name of your
machine) printer displayed in the "Print" dialog box.
–
Copy or scan job is performed.
→
Wait until the copy or scan job is complete.
–
The printer driver has not been installed correctly.
→
Install the proper printer driver.
8
The port setting is not correct.
→
Printing is not possible if the printer driver port setting is not correct. Set the
port correctly.
8
Printing does not take
place.
(Data notification indicator is
blinking.)
There is no paper in the specified tray.
→
Load paper in the tray.
38
The scanned image data
cannot be opened.
The viewer program does not support the format of the scanned
image data.
→
The scanned image is provided in PDF format.
To view the image in PDF format, Acrobat Reader or Adobe Reader of
Adobe Systems Incorporated is required. If neither program is installed on
your computer, the programs can be downloaded from the following URL:
http://www.adobe.com/
–
Transmission takes a
long time.
When there is a large amount of image information, the data file is also
large and transmission takes a long time.
–
Summary of Contents for AR-6020
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Page 139: ...OPERATION GUIDE AR6031N EX1 ...
