Scientific Atlanta PowerVu D9228, Installation And Operation Manual, Page: 80 / 110

A-2 Customer Support Information 707-161 Rev. 3
Customer Support Information
(continued)
Support Details
Training support
On and off-site training plus technical support services are available for both
equipment operators and system administrators.
Warranty and post-warranty support
Warranty and post-warranty support services are available to assist customers
returning Scientific-Atlanta products for service or repair. For complete product
warranty information, see the beginning pages of this guide.
Customer responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs both to and from the factory.
At the customer's request, Scientific-Atlanta will make reasonable efforts to provide
warranty service at the customer's premises, provided that the customer pays
current field service rates plus direct travel and accommodation expenses.
In case of a fault
If an equipment fault develops, perform following steps.
1. Notify Scientific-Atlanta of the problem immediately. Provide the model
number and serial number of the equipment plus details of the problem. On
receipt of this information, service information and shipping instructions will
be provided.
2.
On receipt of instructions, return the product by prepaid freight. If the
product or fault is not covered under warranty, Scientific-Atlanta will provide
an estimate of repair charges in advance of any work performed.
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