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Samsung SL-M3820DW/XAA, User Manual

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Samsung SL-M3820DW/XAA User Manual Download Page 78

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams

79

• Clearing paper jams

80

• Understanding the status LED

92

• Understanding display messages

95

 

This chapter gives helpful information for what to do if you encounter an error. If your machine 
has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the 

Troubleshooting

 

chapter in the Advanced Guide (see "Troubleshooting" on page 234).

If you cannot find a solution in the User's Guide or the problem persists, call for service. 

 

Summary of Contents for SL-M3820DW/XAA

Page 1: ...ning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS envi...

Page 2: ...ting 46 3 Maintenance Ordering supplies and accessories 53 Available consumables 54 Available accessories 56 Available maintenance parts 57 Storing the toner cartridge 58 Redistributing toner 60 Repla...

Page 3: ...3 BASIC 5 Appendix Specifications 101 Regulatory information 109 Copyright 119...

Page 4: ...ow before using the machine Key benefits 5 Features by models 8 Useful to know 11 About this user s guide 12 Safety information 13 Machine overview 19 Control panel overview 22 Turning on the machine...

Page 5: ...eatures on page 193 To save electricity this machine automatically conserves electricity by substantially reducing power consumption when not in use We recommend using recycled paper for saving energy...

Page 6: ...Update allows you to check for the latest software and install the latest version during the printer driver installation process This is available only for Windows If you have Internet access you can...

Page 7: ...S button on the machine and the access point a wireless router Using the USB cable or a network cable You can connect and set various wireless network settings using a USB cable or a network cable Usi...

Page 8: ...features and optional goods may not be available depending on model or country Operating System Included Blank Not available Operating System M332x series M382x series M402x series Windows Mac Linux U...

Page 9: ...er driver M382xND M382xDW only PS printer drivera M382xND M382xDW only XPS printer drivera Samsung Easy Printer Manager Device Settings Samsung Printer Status Direct Printing Utilitya Samsung AnyWeb P...

Page 10: ...X wired LAN Network Interface 802 11b g n wireless LANb M382xDW only Eco printing Duplex 2 sided printing USB memory interface Memory module M382xND M382xDW only Optional tray Tray2 M382xND M382xDW on...

Page 11: ...n Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 92 A paper jam has occurred Open and close the door see Front view on page...

Page 12: ...ng on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are ma...

Page 13: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 14: ...ctric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do...

Page 15: ...f you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety Then lift the machine If th...

Page 16: ...machine is not well ventilated this could result in fire Do not overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should b...

Page 17: ...ser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recyc...

Page 18: ...ety information 18 1 Introduction When changing the toner cartridge or removing jammed paper be careful not to let toner dust touch your body or clothes Toner dust can be dangerous if inhaled or inges...

Page 19: ...rd Quick installation guide Machine Software CDa a The software CD contains the print drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your ma...

Page 20: ...dels on page 8 1 Control panel 5 Tray 2a a Optional Not available for M382xD 9 Paper width guides on a multi purpose tray 13 Imaging unitc 2 Control board cover 6 Tray 1 10 Paper width guides on a man...

Page 21: ...goods may not be available depending on model or country see Features by models on page 8 1 Network porta a Not available for M382xD 4 Power switch 7 Rear cover 2 USB port 5 Power receptacle 3 5V out...

Page 22: ...the status of the toner see Understanding the status LED on page 92 1 2 3 4 5 6 2 Eco Turn on the Eco mode to reduce toner consumption and paper usage see Eco printing on page 49 3 Info sheet Printsad...

Page 23: ...91 5 Eco Turn on the Eco mode to reduce toner consumption and paper usage see Eco printing on page 49 6 Info sheet Printsademopageandnetworkconfigurationa page by pressing this button WPSb Configures...

Page 24: ...24 1 Introduction Turning on the machine 1 Connect the machine to the electricity supply first 2 Turn the switch on If you want to turn the power off press the Power Wakeup button 1 2 2...

Page 25: ...network connected machine s driver see Installing driver over the network on page 133 If you are a Mac Linux or UNIX operating systems user refer to the Installation for Mac on page 124 Installation...

Page 26: ...ion window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happen...

Page 27: ...to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is...

Page 28: ...tall 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 25 From the Windows 8 S...

Page 29: ...nu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options Menu overview 30 Machine s basic settings 33 Media and tray 35 Basic printing...

Page 30: ...epending on options or models If so it is not applicable to your machine Some menu names may differ from your machine depending on its options or the models The menus are described in the Advanced Gui...

Page 31: ...es MP Tray Paper Size Paper Type Tray x Paper Size Paper Type Paper Source Tray 1 Tray 2c MP Tray Auto c This option only appears when an optional tray is installed Resolution Standard High Resol Clea...

Page 32: ...Setup TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed 802 1x Wi Fib Wi Fi On Off Wi Fi Settings WPS Wi Fi Direct Wi Fi Signal CLR Wi Fi Set...

Page 33: ...ey are printed on reports If however they are not correct you need to change it for the correct time being Enter the correct time and date using arrows or numeric keypad see Keypad letters and numbers...

Page 34: ...the option you want then press OK 5 Press OK to save the selection 6 Press Cancel to return to ready mode Refer to below links to set other settings useful for using the machine See Setting the paper...

Page 35: ...Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 103 Make sure not to use the inkjet photo paper with this machine It could cause damag...

Page 36: ...ry To change the paper size adjust the guides as shown below Paper quantity indicator shows the amount of paper in the tray 1 Full 2 Empty 3 Loading paper in the tray Illustrations on this user s guid...

Page 37: ...paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size see Tray overview on page 35 3 Flex or fan the edge of the paper stack to separa...

Page 38: ...ine type see Front view on page 20 The Multi purpose or Manual feeder tray can hold special sizes and types of print material such as postcards note cards and envelopes see Print media specifications...

Page 39: ...eze the Multi purpose or Manual feeder tray paper width guides and adjust them to the width of the paper Do not force them too much or the paper will bent resulting in a paper jam or skew When printin...

Page 40: ...Menu button on the control panel Then set the paper type from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 47 When using special media we recommend yo...

Page 41: ...es with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or po...

Page 42: ...et To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are being printed out Labels To avoid damaging the machine use only labels designed for use in l...

Page 43: ...per When loading preprinted paper the printed side should be facing up with an uncurled edge at the front If you experience problems with paper feeding turn the paper around Note that print quality is...

Page 44: ...lect Switch to advanced mode Device Settings Or if your machine supports a display screen you can set it using the Menu button on the control panel Then set the paper type from the Printing preference...

Page 45: ...printed pages to align Unfold the output support Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 20 I...

Page 46: ...user see Basic printing on page 225 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine...

Page 47: ...t appears in this user s guide may differ depending on the machine in use When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain opti...

Page 48: ...ces for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and descript...

Page 49: ...at do not have the display screen on the control panel this feature is not applicable It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Eco Se...

Page 50: ...button is activated To change the print settings click on this button enter the password or need to contact the administrator Result simulator ResultSimulator shows the results of reduced emission of...

Page 51: ...ture Starting secure printing from the SyncThru Web Service 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the addre...

Page 52: ...53 Available consumables 54 Available accessories 56 Available maintenance parts 57 Storing the toner cartridge 58 Redistributing toner 60 Replacing the toner cartridge 62 Replacing the imaging unit...

Page 53: ...ce parts see Available consumables on page 54 Available accessories on page 56 Available maintenance parts on page 57 To order Samsung authorized supplies accessories and maintenance parts contact you...

Page 54: ...machine due to different configurations of toner cartridges and other consumables according to the specific country conditions Type Average yielda a Declared yield value in accordance with ISO IEC 197...

Page 55: ...enuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genui...

Page 56: ...520c sheet tray c Plain paper 80 g m2 20 lb bond SL SCF3800d SL SCF3805e d For M3320ND M3820ND M3820DW M4020ND e For M3325ND M3825ND M3825DW M4025ND IEEE 1284B parallel Connectorf f To use the optiona...

Page 57: ...resulting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has...

Page 58: ...ag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temper...

Page 59: ...unt of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media typ...

Page 60: ...the toner Replace the toner cartridge see Available consumables on page 54 Illustrations on this user s guide may differ from your machine depending on its options or models To prevent damage to the...

Page 61: ...Redistributing toner 61 3 Maintenance 4 M3320 M3820 M4020 series 5 M3325 M3825 M4025 series 1 2 1 2...

Page 62: ...r from your machine depending on its options or models Check your machine type see Front view on page 20 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes...

Page 63: ...Replacing the toner cartridge 63 3 Maintenance M3320 M3820 M4020 series 2 1...

Page 64: ...Replacing the toner cartridge 64 3 Maintenance M3325 M3825 M4025 series 1 2...

Page 65: ...the machine will stop printing Do not use sharp objects such as a knife or scissors to open the toner cartridge package They might scratch the drum of the cartridge If toner gets on your clothing wip...

Page 66: ...Replacing the imaging unit 66 3 Maintenance 7 Imaging unit M3325 M3825 M4025 series 2 1 1 2...

Page 67: ...e component Do not change it by yourself There is a risk of an explosion if battery is replaced by an incorrect type Dispose used batteries according to the instructions 9 Setting Device Options When...

Page 68: ...alled If this feature is checked you can select the Print Mode Printer Configuration Select the printer language for the print job AdministratorSettings You can select the Printer Status and EMF Spool...

Page 69: ...ne problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 56 After installing the optional memory you can use the ad...

Page 70: ...Installing accessories 70 3 Maintenance 2 1 2 1...

Page 71: ...ary For models that do not support the display screen In ready mode press and hold Cancel button for about 6 seconds then release A supplied Information report prints out It may be necessary to press...

Page 72: ...that do not support the display screen on the control panel you can set the machine s settings by using the Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set f...

Page 73: ...ning large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or...

Page 74: ...tridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside pa...

Page 75: ...Cleaning the machine 75 3 Maintenance 2 1 1 2 1 2 1 2...

Page 76: ...ug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your mac...

Page 77: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 78: ...s chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a...

Page 79: ...idelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 35 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before l...

Page 80: ...jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 Illustrations on this user s guide may differ from your machine depending on its options or models Check your ma...

Page 81: ...Clearing paper jams 81 4 Troubleshooting 2 In optional tray...

Page 82: ...Clearing paper jams 82 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 83: ...Clearing paper jams 83 4 Troubleshooting 3 In the manual feeder multi purpose tray M332xND M382xD series...

Page 84: ...Clearing paper jams 84 4 Troubleshooting M382xND M382xDW M402xND series...

Page 85: ...Clearing paper jams 85 4 Troubleshooting 4 Inside the machine The fuser area is hot Take care when removing paper from the machine...

Page 86: ...Clearing paper jams 86 4 Troubleshooting M3320 M3820 M4020 series...

Page 87: ...Clearing paper jams 87 4 Troubleshooting M3325 M3825 M4025 series 1 2 2 1...

Page 88: ...Clearing paper jams 88 4 Troubleshooting 5 In exit area The fuser area is hot Take care when removing paper from the machine...

Page 89: ...Clearing paper jams 89 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 90: ...Clearing paper jams 90 4 Troubleshooting 6 In the duplex unit area...

Page 91: ...Clearing paper jams 91 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 92: ...l panel overview on page 22 To resolve the error look at the error message and its instructions from the troubleshooting part see Understanding display messages on page 95 You also can resolve the err...

Page 93: ...0 b On A toner cartridge has almost reached its estimated cartridge lifea It is recommended to replace the toner cartridge see Replacing the toner cartridge on page 62 The cover is opened Close the co...

Page 94: ...ount of toner may remain in the cartridge even when red LED is on and the printer stops printing b Some LEDs may not be available depending on model or country see Control panel overview on page 22 c...

Page 95: ...e error number tray type indicates the tray number media type indicates the media type media size indicates the media size 7 Paper Jam related messages Message Meaning Suggested solutions Paper jam in...

Page 96: ...t in the indicated cartridge The estimated cartridge lifea of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see...

Page 97: ...nit Not compatible Imaging unit Theimagingunitisnot suitable for your machine Install the corresponding cartridge with a Samsung genuine cartridge see Replacing the imaging unit on page 65 Prepare new...

Page 98: ...network administrator Message Meaning Suggested solutions Door Open Close it The cover is not securely latched Close the cover until it locks into place Error error number Install toner The toner car...

Page 99: ...t will be expired soon Replace the fuser unit with a new one If the problem persists please call for service Replace new Fuser unit The life of the fuser unit will be expired Replace new Tray1 roller...

Page 100: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 101 Regulatory information 109 Copyright 119...

Page 101: ...39 x 10 33 inches Weight Machine with consumables M332xND M382xD series 9 86 kg 21 7 lbs M382xND M382xDW M402xND series 10 18 kg 22 4 lbs Noise Levela Ready mode Less than 26 dB A Print mode M332x se...

Page 102: ...machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine c The power consumption of power save m...

Page 103: ...m 4 13 x 5 82 inches 150 sheets of 75 g m2 20 lbs bond Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches Not available in tray1 optional tray 75 to 90 g m2 20 to 24 lbs bond 75 to 90 g m2 20 to...

Page 104: ...g m2 28 to 32 lbs bond 106 to 120 g m2 28 to 32 lbs bond Minimum size custom e f Multi purpose or manual feeder tray 76x127 mm 2 99x 5 inches Tray 1 105 x 148 5 mm 4 13 x 5 85 inches 60 to 163 g m2 16...

Page 105: ...6 MB 1 5 GB Windows Server 2003 Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Int...

Page 106: ...10 7 10 8 Intel processors 2 GB 4 GB Items Requirements Operating system Redhat Enterprise Linux WS 4 5 6 32 64 bit Fedora 5 15 32 64 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 11 3 11 4 32 64 bit Mandriv...

Page 107: ...nix Free HDD space 1 GB 2 GB Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 Power PC Free HDD space U...

Page 108: ...100 1000 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10...

Page 109: ...ents of IEC 60825 1 2007 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level...

Page 110: ...mption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered...

Page 111: ...that may cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed...

Page 112: ...rienced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian rad...

Page 113: ...e following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the dev...

Page 114: ...ings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You canno...

Page 115: ...N in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Eur...

Page 116: ...limitations at this time 20 Israel only 21 Regulatory compliance statements Wireless guidance Low power Radio LAN devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 G...

Page 117: ...munication devices are examples of devices that provide wireless communication In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option...

Page 118: ...Regulatory information 118 5 Appendix 22 China only...

Page 119: ...Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation Google Picasa Google Docs Android and Gmail are either registered trademarks or...

Page 120: ...about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides informa...

Page 121: ...Samsung MobilePrint 170 AirPrint 171 Google Cloud Print 173 3 Useful Setting Menus Before you begin reading a chapter 177 Information 178 Layout 179 Paper 180 Graphic 181 System Setup 182 Emulation 18...

Page 122: ...inter Status 222 Using Samsung Printer Experience 224 Using the Linux Unified Driver Configurator 230 6 Troubleshooting Paper feeding problems 235 Power and cable connecting problems 236 Printing prob...

Page 123: ...machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 133 Installation for Mac 124...

Page 124: ...license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can c...

Page 125: ...the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click O...

Page 126: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package a...

Page 127: ...Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your...

Page 128: ...ne and software Useful network programs 129 Wired network setup 130 Installing driver over the network 133 IPv6 configuration 142 Wireless network setup 145 Samsung MobilePrint 170 AirPrint 171 Google...

Page 129: ...ent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine manag...

Page 130: ...ss the Cancel button for more than five seconds on the control panel Using this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41...

Page 131: ...Configuration Report see Printing a network configuration report on page 130 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 8 Click Apply and then click OK The mach...

Page 132: ...99 29 51 A8 becomes 0015992951A8 13 Click Apply and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration usi...

Page 133: ...ntry see Features by models on page 8 The machine that does not support the network interface it will not be able to use this feature see Rear view on page 21 You can install the printer driver and so...

Page 134: ...with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The softw...

Page 135: ...to install them using the supplied software CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on pag...

Page 136: ...ince machine drivers should beinstalledontheOSspecific location this command applies to only application software n Printer name or N Printer name Specifies printer name Printer instance shall be crea...

Page 137: ...or UP printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instance from your system without effecting other prin...

Page 138: ...Close 8 Linux You need to download Linux software packages from the Samsung website to install the printer software http www samsung com find your product Support or Downloads Install the Linux driver...

Page 139: ...es and optional goods may not be available depending on model or country see Operating System on page 8 To use the UNIX printer driver you have to install the UNIX printer driver package first then se...

Page 140: ...alling the printer driver package The utility should be used to delete the printer installed in the system a Run uninstallprinter command from the terminal It will open the Uninstall Printer Wizard Th...

Page 141: ...IBM AIX with jetdirect Queue type only the DNS name is possible numeric IP address is not allowed 7 Queue type shows the connection as lpd or jetdirect in the corresponding list box Additionally usb...

Page 142: ...ork router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the IP...

Page 143: ...e Activating IPv6 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 If it s you...

Page 144: ...IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration...

Page 145: ...computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of securit...

Page 146: ...on types may not be available depending on the model or country Set up method Connecting method Description Reference With Access Point From the computer Windows user see Access point via USB cable re...

Page 147: ...ts If you do not set the password on Acess Points they might be exposed to illegal access from unknown machine including PCs smart phones and printers Refer to the Access Point user guide for password...

Page 148: ...ame may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine sup...

Page 149: ...n appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Select Menu Network...

Page 150: ...PIN mode 1 The network configuration report including PIN must be printed see Printing a network configuration report on page 130 In ready mode press and hold the Stop Clear button on the control pane...

Page 151: ...disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected from the...

Page 152: ...he corresponding security key Custom In this mode users can give or edit manually their own SSID or choose the security option in detail 16 Setup using Windows Shortcut to the Samsung Easy Wireless Se...

Page 153: ...Name Enter the SSID of the access point SSID is case sensitive Operation Mode Select Infrastructure Authentication Select an authentication type Open System Authentication is not used and encryption m...

Page 154: ...set up is completed disconnect the USB cable between the computer and machine Click Next 9 Select the components to be installed 10 After selecting the components you can also change the machine name...

Page 155: ...channel Auto Setting or 2412 MHz to 2467 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data se...

Page 156: ...k if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If t...

Page 157: ...eless Network Information window appears Select I want to install software with the current settings Recommended Then click Next When you set the wireless configuration manually click Advanced Setting...

Page 158: ...ame and the maximum length is 22 characters Password setting is the numeric string and the size is 8 64 characters 13 When the wireless network settings are completed disconnect the USB cable between...

Page 159: ...searched appears Click Advanced Setting Enter the wireless Network Name Enter the SSID name SSID is case sensitive Operation Mode Select ad hoc Channel Select the channel Auto Setting or 2412 MHz to 2...

Page 160: ...check if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example...

Page 161: ...your machine by printing a network configuration report See Printing a network configuration report on page 130 IP setting using SetIP Program Windows This program is used to manually set the network...

Page 162: ...tom 7 Select the one Network Name SSID in the list SSID SSID Service Set Identifier is a name that identifies a wireless network access points and wireless devices attempting to connect to a specific...

Page 163: ...ur machine s new IP address in the browser window For example 3 Click Login on the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login We recommend you to ch...

Page 164: ...enable Device Name Enter the printer s name for searching for your printer on a wireless network By default the device name is the model name IP Address Enter the IP address of the printer This IP add...

Page 165: ...he mobile device you are using to set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile printer to print from your smartpho...

Page 166: ...achine Connecting Failure SSID Not Found The machine is unable to find the network name SSID you have selected or entered Check the network name SSID on your access point and try connecting again Your...

Page 167: ...port s IP address How to compare 1 Print the network information report of your printer and then check the IP address see Printing a network configuration report on page 130 2 Check the printer port s...

Page 168: ...ork communication Check whether firewall software V3 or Norton is blocking the communication If the computer and the machine are connected on the same network and it cannot be found when searching fir...

Page 169: ...wireless network The machine is located away from obstacles that could block the wireless signal Remove any large metal objects between the access point or wireless router and the machine Make sure th...

Page 170: ...obilePrint application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction printer sc...

Page 171: ...4 Type in the ID and Password then click Login If it s your first time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default password for s...

Page 172: ...nt 172 2 Using a Network Connected Machine Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print...

Page 173: ...Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Cli...

Page 174: ...n on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the applicat...

Page 175: ...Google Cloud Print 175 2 Using a Network Connected Machine 5 Select Print with Google Cloud Print 6 Click the Print button...

Page 176: ...to browse the current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 177 Information 178 Layout 179 Paper 180 Graphic 181 System Setup...

Page 177: ...s for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear...

Page 178: ...e to check whether your machine is printing properly or not Supplies Info Prints supplies information page Usage Counter Prints a usage page The usage page contains the total number of pages printed A...

Page 179: ...ption Orientation Selects the direction in which information is printed on a page Portrait Landscape Margin Common Margin Sets the margin for each side of paper MP Tray Sets the paper margins in multi...

Page 180: ...enu options Press Menu Paper on the control panel Item Description Copies Selects the number of copies MP Tray Tray x Paper Size Selects the default paper size Paper Type Selects the paper type curren...

Page 181: ...o change the menu options Press Menu Graphic on the control panel Item Description Resolution Specifies the number of dots printed per inch dpi The higher the setting the sharper printed characters an...

Page 182: ...e up the machine from the power saving mode with the following actions Loading paper in a tray Opening or closing the front cover Pulling a tray out or pushing a tray in Job Timeout When there is no i...

Page 183: ...hen tray 1 is excluded during tray switching SkipBlankPage The printer detects the printing data from computer whether a page is empty or not You can set to print or skip the blank page Item Descripti...

Page 184: ...et from the SyncThru Web Service Auto Power Off Turns power off automatically when the machine has been in power save mode for the length of time set in Auto Power Off On Timeout To turn the machine o...

Page 185: ...so it is not applicable to your machine see Menu overview on page 30 To change the menu options Press Menu Emulation on the control panel Item Description Emulation Type The machine language defines...

Page 186: ...on TCP IP IPv4 Selects the appropriate protocol and configure parametersto usethenetworkenvironment see Setting IP address on page 130 There are lots of parameters to be set If you are not sure leave...

Page 187: ...UPnP SSDP protocol MDNS You have to enable this option to use MDNS Multicast Domain Name System protocol SetIP You have to enable this option to use SetIP protocol SLP You can configure SLP Service L...

Page 188: ...page 30 To change the menu options Press Menu Job Management on the control panel Item Description Active Job Shows the print job lists that are waiting to be printed Secured Job Shows the print job...

Page 189: ...tures Altitude adjustment 190 Entering various characters 191 Printing features 192 Using optional device features 208 The procedures in this chapter are mainly based on Windows 7 It may be necessary...

Page 190: ...set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Devi...

Page 191: ...and numbers on page 191 You can enter a space by pressing 1 twice To delete the last digit or character press the arrow button 2 Keypad letters and numbers Special character sets may differ from your...

Page 192: ...4 Select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change t...

Page 193: ...rt the software CD into your CD ROM drive For windows select the printer XPS driver in the Select Software to Install window Printing to a file PRN You will sometimes need to save the print data as a...

Page 194: ...lp menu or press F1 on your keyboard and click on any option you want to know about see Using help on page 48 Item Description Multiple Pages per Side Selects the number of pages to print on a single...

Page 195: ...he Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size...

Page 196: ...out used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smaller on the pr...

Page 197: ...lect Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to delete from the Current Watermarks list and click Delete d Click OK or Print until you...

Page 198: ...u want to use If you have stored the overlay file you want to use in an external source you can also load the file when you access the Open window After you select the file click Open The file appears...

Page 199: ...nts You need to enter a password to print Store Select this setting to save a document in the optional memory or mass storage device HDD without printing Store and Print This mode is used when printin...

Page 200: ...on If you check this option only groups with group permission can start a print job Select the Help menu or press F1 on your keyboard and click on any option you want to know about see Using help on p...

Page 201: ...rinting You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printed using the Direct Printing Utility progr...

Page 202: ...depending on models or options It means that the features are not supported Printing a document When you print with a Mac you need to check the printer driver settings in each application you use Fol...

Page 203: ...4 Click Print The machine prints the selected number of pages to print on one sheet of paper Printing on both sides of the paper Some features may not be available depending on models or options It me...

Page 204: ...g Common UNIX Printing System CUPS You can print on your machine from any such application 1 Open the document to print 2 Open the File menu and click Page Setup Print Setup for some applications 3 Ch...

Page 205: ...roperties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list i...

Page 206: ...elect how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job Changing the machine s...

Page 207: ...olution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By default ma...

Page 208: ...M disk option in Device Options then you can select the various features from Print Mode see Setting Device Options on page 67 1 Open the document you want to print 2 Select Print from the File menu T...

Page 209: ...queue before printing or promote a job to print sooner SecuredJob You can print or delete a secured job Shows the list of secured jobs the user has set in the printer driver You need to enter the user...

Page 210: ...f your machine Accessing management tools 211 Easy Capture Manager 212 Samsung AnyWeb Print 213 Easy Eco Driver 214 Using SyncThru Web Service 215 Using Samsung Easy Printer Manager 219 Using Samsung...

Page 211: ...ndows 8 from the Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driv...

Page 212: ...le depending on model or optional goods see Software on page 9 Available for Windows OS users only see Software on page 9 Capture your screen and launch Easy Capture Manager by simply pressing the Pri...

Page 213: ...9 Available for Windows and Mac OS users only see Software on page 9 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinar...

Page 214: ...ing To use this application Printer Properties Basic tab Start Easy Eco Driver before printing job checkbox should be checked Easy Eco Driver also allows you to do simple editing such as removing imag...

Page 215: ...e address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as a...

Page 216: ...Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Securit...

Page 217: ...from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Settings tab select Machine...

Page 218: ...ndows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security...

Page 219: ...machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is...

Page 220: ...section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change...

Page 221: ...Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to rece...

Page 222: ...g Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status...

Page 223: ...t related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroc...

Page 224: ...ed from the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the...

Page 225: ...k on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to...

Page 226: ...cess this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop Clear button on the control panel Opening more settings The scr...

Page 227: ...ing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set...

Page 228: ...for the users with multi functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience...

Page 229: ...ng Printer Experience 229 5 Useful Management Tools 7 Click Scan and save the image When you place the originals in the ADF or DADF Prescan is not available You can skip step 5 if the Prescan option i...

Page 230: ...age 126 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 11 Opening Unified Driver Configurator 1 Double click the...

Page 231: ...ied Driver Configurator 12 Printers configuration Printers configuration has the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine i...

Page 232: ...as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properti...

Page 233: ...rts check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases...

Page 234: ...5 Power and cable connecting problems 236 Printing problems 237 Printing quality problems 241 Operating system problems 249 For errors that occur during the wireless software installation and settings...

Page 235: ...ns from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too...

Page 236: ...ons The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first If the machine has a P...

Page 237: ...the toner cartridge see Replacing the toner cartridge on page 62 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 62 If a system e...

Page 238: ...ting preferences on page 47 Select the correct paper source See the printer driver help screen see Using help on page 48 A print job is extremely slow The job may be very complex Reduce the complexity...

Page 239: ...he board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file...

Page 240: ...aper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 47 The printed billing paper is curled The paper type setting does not match Change the printer op...

Page 241: ...ner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartrid...

Page 242: ...some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing pref...

Page 243: ...rrect the problem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental condition...

Page 244: ...ping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 47 If background scatter covers the en...

Page 245: ...roperly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and qu...

Page 246: ...are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 73 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 247: ...as within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizonta...

Page 248: ...g Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 47 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your...

Page 249: ...software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboo...

Page 250: ...ctly Somepartsofgraphics text or illustrations are missing Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer t...

Page 251: ...option such as oraw If oraw is specified in the command line parameter then remove it to print properly For Gimp front end select print Setup printer and edit command line parameter in the command it...

Page 252: ...e problem persists contact a service representative Limit Check Error report prints The print job was too complex You might need to reduce the complexity of the page or install more memory A PostScrip...

Page 253: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004...

Page 254: ...www samsung com latin_en English ESTONIA 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com Country Region Customer Care Center WebSite FRANCE 01 48 63 00 00 www samsung com fr GERMANY 0...

Page 255: ...www samsung com Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 72...

Page 256: ...m Country Region Customer Care Center WebSite PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 www samsung com ph POLAN...

Page 257: ...Levant English TADJIKISTAN 8 10 800 500 55 500 www samsung com TAIWAN 0800 329 999 0266 026 066 www samsung com Country Region Customer Care Center WebSite TANZANIA 0685 88 99 00 www samsung com THAIL...

Page 258: ...rks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachine...

Page 259: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 260: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 261: ...control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of pro...

Page 262: ...y rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology re...

Page 263: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 264: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 265: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 266: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 267: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 268: ...USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transm...

Page 269: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 270: ...s for printing 48 features 5 machine features 176 print media feature 103 G general icons 12 general settings 182 glossary 258 google cloud printing 173 J jam clearing paper 80 tips for avoiding paper...

Page 271: ...rpose or manual feeder tray loading 38 tips on using 38 using special media 40 N network driver installation Linux 138 Mac 137 UNIX 139 Windows 134 general setup 186 installing environment 108 introdu...

Page 272: ...06 printing feature 192 problem operating system problems 249 problems paper feeding problems 235 power problems 236 printing problems 237 printing quality problems 241 R regulatiory information 109 S...

Page 273: ...206 Unix system requirements 107 USB cable driver installation 25 28 124 126 driver reinstallation 125 127 using help 48 204 W watermark create 197 delete 197 edit 197 Windows common Windows problems...

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