Samsung SL-M3820DW/XAA, User Manual

Page: 252 / 273

Operating system problems
252
6. Troubleshooting
4
Common PostScript problems
The following situations are PS language specific and may occur when several printer languages are used.
Problem Possible cause Solution
The PostScript file cannot be
printed The PostScript driver may not be installed
correctly. • Install the PostScript driver (see "Software Installation" on page 123).
• Print a configuration page and verify that the PS version is available for
printing.
• If the problem persists, contact a service representative.
Limit Check Error report prints The print job was too complex. You might need to reduce the complexity of the page or install more memory.
A PostScript error page prints The print job may not be PostScript. Make sure that the print job is a PostScript job. Check to see whether the software
application expected a setup or PostScript header file to be sent to the machine.
The optional tray is not
selected in the driver The printer driver has not been configured to
recognize the optional tray. Open the driver properties, select the Device Options tab, and set the tray option
(see "Setting Device Options" on page 67).