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Samsung ML-2950ND, User Manual

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Samsung ML-2950ND User Manual Download Page 202

Printing quality problems

112

6. Troubleshooting

Vertical lines

If black vertical streaks appear on the page:

• The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the 

toner cartridge and install a new one.

If white vertical streaks appear on the page:

• The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine. If these steps do 

not correct the problem, contact a service representative.

Black background

If the amount of background shading becomes unacceptable:

• Change to a lighter weight paper.

• Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can 

increase the amount of background shading.

• Remove the old toner cartridge and install a new one.

• Thoroughly redistribute the toner (see Basic Guide).

Toner smear

• Clean the inside of the machine.

• Check the paper type and quality.

• Remove the toner cartridge and install a new one.

Condition

Suggested Solutions

Summary of Contents for ML-2950ND

Page 1: ...ML 295x Series User s Guide Basic imagine the possibilities This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 2: ...river 2 Menu overview and basic setup 25 Printing a demo page 26 Media and tray 38 Basic printing 3 Maintenance 44 Ordering supplies and accessories 45 Available supplies 46 Available maintenance parts 47 Redistributing toner 48 Replacing the toner cartridge 50 Cleaning the machine 4 Troubleshooting 55 Tips for avoiding paper jams 56 Clearing paper jams 62 Understanding the status LED 5 Appendix 6...

Page 3: ...know before using the machine Key benefits 4 Features by models 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 16 Control panel overview 19 Turning on the machine 21 Installing the driver locally 22 Reinstalling the driver 23 ...

Page 4: ...ience Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Advanced Guide SamsungEasyPrinterManagerandSamsungPrinterStatus orSmart Panel are a program that monitors and informs you of the machine s status and allows you to customize the machine s settings see Advanced Guide AnyWeb Print helps you screen capture preview scrap ...

Page 5: ... words such as Confidential see Advanced Guide Print posters The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster see Advanced Guide You can print in various operating systems see System requirements on page 71 Your machine is equipped with a USB interface and or a network interface ...

Page 6: ... System ML 295xND Series ML 295xDW Series ML 295xD Series Windows Macintosh Linux Unix Software ML 295xND Series ML 295xDW Series ML 295xD Series PCL SPL printer drivera a Depending on the operating system you use the installed printer driver may differ PS printer driver XPS printer driver Samsung Easy Printer Manager SyncThru Web Service ...

Page 7: ...ptional Blank Not available Features ML 295xND Series ML 295xDW Series ML 295xD Series Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN Network Interface 802 11b g n wireless LAN IPv6 Eco printing Wi Fi Protected Setup WPS Double sided printing ...

Page 8: ...tatus LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 62 A paper jam has occurred Open and close the front door Checktheinstructionsonremovingjammedpaperinthis manual and troubleshoot accordingly see Clearing paper jams on page 56 Printouts are blurry Th...

Page 9: ...ng on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to pr...

Page 10: ...ry or property damage Do not attempt Do not use if the power cord is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an...

Page 11: ...wise this could result in electric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet If the machine does not operat...

Page 12: ... in the paper output tray It can damage the machine Thismachine spowerreception device is the power cord To switch off the power supply remove the power cord from the electrical outlet Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure Do not place the machine in an area with dust humidity or water leaks This cou...

Page 13: ...nded electrical outlet Otherwise this could result in electric shock or fire Do not overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire Use the power cord supplied with your machine for safe operation If you are using a cord which is longer than 2 meters 6 feet with a 110 V machine then the gauge should be 16 AWG or larger Otherwise it...

Page 14: ...ied technician when the machine needs repairing To clean and operate the machine strictly follow the user s guide provided with the machine Otherwise you could damage the machine Do not disassemble the toner cartridge Toner dust can be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explosion or uncontrollable fire When cha...

Page 15: ...Safety information 15 1 Introduction When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water ...

Page 16: ...essories Power cord Software CDa a The software CD contains the printer drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 17: ...your machine depending on its model Some features and optional goods may not be available depending on model or country 1 Output tray 3 Front cover 5 Tray 1 7 Paper width guides on a manual feeder 2 Control panel 4 Paper level indicator 6 Manual feeder 8 Output support 8 6 3 4 5 2 1 7 ...

Page 18: ...ffer from your machine depending on its model Some features and optional goods may not be available depending on model or country 1 Network porta a Network and wireless models only see Features by models on page 6 3 Power switch 5 Rear cover 2 USB port 4 Power receptacle 2 ...

Page 19: ...us LED on page 63 3 Eco Entersecomodetoreducetonerconsumption and paper usage see Eco options on page 42 6 3 4 5 2 1 4 Demo page Prints a demo page WPS Configures the wireless network connection easily without a computer see Admin Guide Print screen Press this button and the green LED will start blinking If you want to print only the active screen release the button whenthe green LED stops blinkin...

Page 20: ...Settings from the Easy Printer Manager to use the Print Screen feature 5 Cancel Stops an operation at any time and there are more functions Cancels the current job Prints demo page Press and hold this button for about 2 seconds until the status LED blinks slowly and release Supplied Info Event Log Press and hold this button for about 6 seconds and release Prints configuration reports network confi...

Page 21: ...21 1 Introduction Turning on the machine 1 Connect the machine to the electricity supply first Press the power key or turn the switch on if the machine has a power switch 2 1 ...

Page 22: ... interface in use Selecting Custom Installation allows you to choose which programs to install Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is connected to your computer and powered on If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into your CD ROM drive...

Page 23: ...ke sure that the machine is connected to your computer and powered on 2 From the Start menu select Programs or All Programs Samsung Printers your printer driver name Uninstall 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 22 ...

Page 24: ...may want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup options Printing a demo page 25 Media and tray 26 Basic printing 38 ...

Page 25: ... a demo page to make sure that the machine is operating correctly To print a demo page In ready mode press and hold Cancel button for about 2 seconds until the status LED blinks and release For a model with a Demo page button press the button to print a demo page ...

Page 26: ...h this machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 68 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guides If you do not adjust...

Page 27: ... paper in the tray 1 Full 2 Empty Paper type available for duplex printing Dependingonthepowervoltageyourmachineuses availablepaper types for duplex printing differs Refer to the below table Power voltage Available paper 110V Letter Legal US Folio Oficio 1 2 220V A4 Power voltage Available paper ...

Page 28: ...Media and tray 28 2 Menu overview and basic setup 2 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam ...

Page 29: ...Media and tray 29 2 Menu overview and basic setup ...

Page 30: ...should be loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 68 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guid...

Page 31: ...Media and tray 31 2 Menu overview and basic setup ...

Page 32: ...nces on page 40 For example if you want to print on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 68 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear cover and try printing again Keep the rear cover opened during printing To ...

Page 33: ...om the Printing Preferences window but the printed images get easily erased select Thick Envelope and try printing again However this might cause some noise when printing When selecting envelopes consider the following factors Weight should not exceed 90 g m2 otherwise jams may occur Construction should lie flat with less than 6 mm curl and should not contain air Condition should not be wrinkled n...

Page 34: ...perature for 0 1 second about 170 C 338 F The extra flaps and strips might cause wrinkling creasing or jams and may even damage the fuser For the best print quality position margins no closer than 15 mm from the edges of the envelope Avoid printing over the area where the envelope s seams meet Transparency To avoid damaging the machine use only transparencies designed for use in laser printers Mus...

Page 35: ...780 Letter Labels To avoid damaging the machine use only labels designed for use in laser printers When selecting labels consider the following factors Adhesives Should be stable at your machine s fusing temperature Check your machine s specifications to view the fusing temperature about 170 C 338 F Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that ha...

Page 36: ...software application set margins at least 6 4 mm 0 25 inches away from the edges of the material Preprinted paper Whenloadingpreprintedpaper theprintedsideshouldbefacingup with an uncurled edge at the front If you experience problems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release haza...

Page 37: ...l sized paper such as billing paper select Custom in the Paper tab in the Printing Preferences see Opening printing preferences on page 40 6 Using the output support The surface of the output tray may become hot if you print a large number of pages at once Make sure that you do not allow children near it Opentheoutputsupportbeforeprinting Theprintedpagesstackon the output support and the output su...

Page 38: ...you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preferences from the Print window see Opening printing preferences on page 40 5 To start the print job click OK or...

Page 39: ...int job If the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel on the control panel ...

Page 40: ... option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu 3 Select your machine from the Select Printer 4 Click Properties or Preferences You can check the machine s current status using the Printer Status button see Advanced Guide Using a favorite setting The...

Page 41: ...printer driver s default settings by selecting Default Preset from the Presets drop down list 10 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard 11 Eco printing The Eco function cuts toner consumption and paper usage The Eco function allows you to save print resources and lead you to eco friendly printing If you press the Eco button fro...

Page 42: ...les eco mode Eco Printing Enables eco mode Activate the various eco items you want to use Result simulator Result Simulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accordance with the settings you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the eco ...

Page 43: ...t purchasing supplies accessories and maintenance parts available for your machine Ordering supplies and accessories 44 Available supplies 45 Available maintenance parts 46 Redistributing toner 47 Replacing the toner cartridge 48 Cleaning the machine 50 ...

Page 44: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 45: ...ble with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions Samsungdoesnotrecommendusingnon genuineSamsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges wi...

Page 46: ... print quality and paper feed problems resulting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performance application software connecting method media type media siz...

Page 47: ...s happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the front cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric...

Page 48: ...artridge package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area ...

Page 49: ...Replacing the toner cartridge 49 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing 1 2 ...

Page 50: ...o clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 1 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cloth slightly with water but be careful not to let any water drip onto or into the machine 2 Cleaning the inside During the printing process paper toner and dust particles can accumulate inside the machine This buildup ca...

Page 51: ...nt free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine 1 2 2 1 2 1 ...

Page 52: ...Cleaning the machine 52 3 Maintenance 3 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine ...

Page 53: ...Cleaning the machine 53 3 Maintenance 2 2 1 1 ...

Page 54: ...apter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide If you cannot find a solution in the User s Guide or the problem persists call for service ...

Page 55: ...ned correctly see Tray overview on page 26 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Page 56: ...56 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 ...

Page 57: ...Clearing paper jams 57 4 Troubleshooting 2 In the manual feeder ...

Page 58: ...Clearing paper jams 58 4 Troubleshooting 3 Inside the machine The fuser area is hot Take care when removing paper from the machine Before opening the front cover close the output support first ...

Page 59: ...Clearing paper jams 59 4 Troubleshooting 1 2 ...

Page 60: ...Clearing paper jams 60 4 Troubleshooting 4 In the exit area ...

Page 61: ...Clearing paper jams 61 4 Troubleshooting 5 In the duplex area 1 2 1 2 ...

Page 62: ...ay not be available depending on model or country To resolve the error look at the error message and its instructions from the troubleshooting part You also can resolve the error with the guideline from the computers Samsung Printer Status or Smart Panel program window If the problem persists call a service representative ...

Page 63: ...rinting data On The machine is on line and can be used Red Blinking A minor error has occurred and the machine is waiting for the error to be cleared When the problem is cleared the machine resumes On The cover is opened Close the cover There is no paper in the tray Load paper in the tray Loading paper in the tray on page 28 The machine has stopped due to a major error Orange Blinking Upgrading fi...

Page 64: ...ts and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Off All toner cartridges are at normal capacity WPS LED b b Wireless model only see Features by models on page 6 Blue Blinking The machin...

Page 65: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 66 Regulatory information 76 Copyright 87 ...

Page 66: ...n Dimension Width x Length x Height 348 x 338 x 197 mm 13 7 x 13 3 x 7 7 inches Weight Machine with consumables 7 2 kg 15 87 lbs Noise Levela Ready mode Less than 30 dB A Print mode Less than 50 dB A Temperature Operation 10 to 32 C 50 to 90 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb 110 volt models AC 110 127 V 220 volt models AC...

Page 67: ...W 0 1 Wc Wireless d Module T77H262 a Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine c For the machine that has a power switch d Wireless model only see Features by models on page 6 Items Description ...

Page 68: ...f 80 g m2 21 lbs bond 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 14...

Page 69: ...ain paper section Refer to the Plain paper section 91 to 105 g m2 24 to 28 lbs bond 91 to 105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in a tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 60 to 70 g m2 16 to 19 lbs bond Tran...

Page 70: ...nual feeder 76 2 x 127 mm 3 x 5 inches Tray 1 105 x 148 5 mm 4 13 x 5 85 inches 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeder c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smo...

Page 71: ...ver 2003 Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Se...

Page 72: ...is compatible with your machine For Windows 2000 Services Pack 4 or higher is required Macintosh Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 G...

Page 73: ...32 64 bit SuSE 10 0 10 1 32 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 74: ...hine to use it as your network machine The following table shows the network environments supported by the machine Items Requirements Operating system Sun Solaris 9 10 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 Free HDD space Up to 100 MB Items Specifications Network interface Ethernet 10 100 Base TX Wired Lan 802 11b g n Wireless LAN ...

Page 75: ... 6 Unix Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security Authentication OpenSystem SharedKey WPAPersonal WPA2Personal PSK WPA Enterprise WPA2 Enterprise Encryption WEP64 WEP128 TKIP AES Items Specifications ...

Page 76: ... The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic safety...

Page 77: ...xtended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging material for this product in an en...

Page 78: ...may cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of w...

Page 79: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled D...

Page 80: ...the following two conditions 1 This device may not cause harmful interference and 2 this devicemust acceptanyinterference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC statement for wi...

Page 81: ...sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You must connect the green and yellow wire to the pin mar...

Page 82: ...communications Terminal Equipment Directive FAX This Samsung product has been self certified by Samsung for pan European single terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Eu...

Page 83: ...fer to the system label to verify the presence of wireless devices The power output of the wireless device or devices that may be embedded in you printer is well below the RF exposure limits as set by the European Commission through the R TTE directive European states qualified under wireless approvals EU countries European states with restrictions on use EU In France the frequency range is restri...

Page 84: ...strictions on wireless devices Examples of common restrictions are listed below Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet and Bluetooth communication devices are examples of devices that provide wireless c...

Page 85: ...ion 85 5 Appendix 19 Israel only Only use drivers approved for the country in which the device will be used See the manufacturer System Restoration Kit or contact manufacturer Technical Support for additional information ...

Page 86: ...Regulatory information 86 5 Appendix 20 China only ...

Page 87: ...se of this user s guide Samsung and the Samsung logo are trademarks of Samsung Electronics Co Ltd Microsoft Windows Windows Vista Windows 7 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation TrueType LaserWriter and Macintosh are trademarks of Apple Computer Inc All other brand or product names are trademarks of their respective companies or organiza...

Page 88: ...Copyright 88 5 Appendix ...

Page 89: ... purpose tray 30 paper in the tray1 28 special media 32 local driver installation 22 driver reinstalling 23 M Macintosh system requirements 72 maintenance parts 46 manual feeder multi purpose tray tips on using 30 using special media 32 N network installing environment 74 P print media card stock 36 envelope 33 labels 35 output support 68 preprinted paper 36 special media 32 transparency 34 Printi...

Page 90: ...g toner 47 replacing the cartridge 48 tray adjusting the width and length 26 changing the tray size 26 loading paper in manual feeder multi purpose tray 30 U understanding the status LED 62 Unix system requirements 73 using help 41 W Windows driver installation for USB cable connected 22 23 system requirements 71 ...

Page 91: ...Advanced imagine the possibilities This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on model or country ...

Page 92: ...us 59 Information 60 Layout 61 Paper 62 Graphic 63 System setup 66 Emulation 67 Network 68 Admin setup 4 Special features 70 Altitude adjustment 71 Changing the font setting 72 Changing the default print settings 73 Setting your machine as a default machine 74 Using advanced print features 82 Using Direct Printing Utility Windows only 84 Using memory hard drive features 86 Macintosh printing 88 Li...

Page 93: ...nts 3 6 Troubleshooting 108 Paper feeding problems 109 Power and cable connecting problems 110 Printing problems 114 Printing quality problems 122 Operating system problems Contact SAMSUNG worldwide Glossary ...

Page 94: ...r using the cable If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network17 Installation for Macintosh 5 Reinstallation for Macintosh 7 Installation for Linux 8 Reinstallation for Linux 10 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver Only ...

Page 95: ...ividual components to install 11 Enter the password and click OK 12 Installing software requires youto restart your computer Click Continue Installation 13 After the installation is finished click Close 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 10 6 open the Applications folder System Preferences and click Print Fax 15 Click Add on the Printer List For Mac OS ...

Page 96: ...Installation for Macintosh 6 1 Software installation 18 Click Add ...

Page 97: ... to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop 4 Double click the MAC_Installer folder Uninstaller OS X icon 5 Enter the password and click OK 6 When the uninstall is done click OK If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 98: ...ct the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Configurator desktop icon and the Unified Driver group to the system menu for your convenience If you have any difficulties consult the on screen help that is available through your system menu or from the drive...

Page 99: ...uter and powered on 2 When the Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to install the machine software If you are not a super user ask your system administrator 3 From the Samsung website download the Printer Settings Utility package to your computer 4 Right click the Printer Settings Utility package and ext...

Page 100: ...gin window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Click the icon at the bottom of the desktop When the Terminal screen appears type in the following root localhost root cd opt Samsung mfp uninstall root localhost uninstall uninstall sh 4 Click...

Page 101: ...his chapter gives you step by step instructions for setting up a network connected machine and software Useful network programs 12 Wired network setup 13 Installing driver over the network 17 IPv6 configuration 27 Wireless network setup 30 ...

Page 102: ...ill be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machi...

Page 103: ...twork settings This will help you to set up a network The machine has the display screen Press the Menu button on the control panel and select Network Network Config Network Configuration Yes The machine does not have the display screen Press the Cancel or Stop Clear button for more than five seconds on the control panel Using this Network Configuration Report you can find your machine s MAC addre...

Page 104: ... in the SetIP window to open the TCP IP configuration window 7 Enter the machine s new information into the configuration window as follows In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC address from the Network Configuration Report see Printing a network configuration report on page 13 and enter it without the c...

Page 105: ...om left in the SetIP window to open the TCP IP configuration window 5 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC address from the Network Configuration Report see Printing a network configuration report on page 13 and enter it without the colon...

Page 106: ...y need to have this information assigned by a network manager before proceeding Find the machine s MAC address from the Network Configuration Report see Printing a network configuration report on page 13 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 5 The machine will automatically print the Network Configuration Report ...

Page 107: ... License Agreement and select I accept the terms of the License Agreement Then click Next The program searches for the machine If your machine is not found on the network or locally an error message appears Select the option you want and click Next 5 The searched machines will be shown on the screen Select the one you wish to use and click OK If the driver searched only one machine the confirmatio...

Page 108: ...intervention p port name or P port name Specifies printer port Network Port will be created by use of Standard TCP IP Port monitor For local port this port must exist on system before being specified by command Printerportnamecanbe specified as IP address hostname USB local port name or IEEE1284 port name For example p xxx xxx xxx xxx in where xxx xxx xxx xxx means IP address for network printer p...

Page 109: ...ll script file for custom operation The script filename should be a fully qualified filename Customized script file can be assigned for customized silent installation This script file can be created or modified through provided installer customizing utility or by text editor Note This customized script file is prior than default installer setting insetuppackagebutnot prior than command line parame...

Page 110: ...and line Definition Description up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instance from your system without effecting other printer drivers It will not remove printer driver files from your system d or D Uninstalls all device drivers and applications from your system This command ...

Page 111: ...User Options Pane If you have not set the IP address yet click Set IP address and refer to IPv4 configuration using SetIP Macintosh on page 15 If you want to set the wireless setting refer to Setup using Macintosh on page 45 10 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 11 Enter the password...

Page 112: ...e s IP address in the Address input field 19 Enter the queue name in the Queue input field If you cannot determine the queue name for your machine server try using the default queue first 20 ForMac OS X10 4 ifAuto Selectdoes notwork properly select Samsung in Print Using and your machine name in Model For Mac OS X 10 5 10 6 if Auto Select does not work properly choose Select Printer Software and y...

Page 113: ...d printer wizard window opens Click Next 7 Select network printer and click Search button 8 The machine s IP address and model name appears on list field 9 Select your machine and click Next 10 Input the printer description and Next 11 After the machine is added click Finish 12 When installation is done click Finish Add a network printer 1 Double click the Unified Driver Configurator 2 Click Add P...

Page 114: ...mmon for all variants of UNIX OS mentioned 1 From the Samsung website download and unpack the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer See administration guide of your UNIX OS for details 4 Unpack the UNIX printer driver package For example on IBM AIX use the following commands gzip d enter the packa...

Page 115: ...o delete the printer from the system d Executethe install d commandtouninstallthewhole package e To verify removal results execute the install c command To re install it use the command install to reinstall the binaries Setting up the printer To add the printer to your UNIX system run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this wi...

Page 116: ...sponding list box Additionally usb type is available on Sun Solaris OS 8 Select Copies to set the number of copies 9 Check the Collate option to receive copies already sorted 10 Check the Reverse Order option to receive copies in the reverse order 11 Check the Make Default option to set this printer as default 12 Click OK to add the printer ...

Page 117: ...ation Report that will check IPv6 addresses see Printing a network configuration report on page 13 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the instructions in the window If the machine does not work in the network env...

Page 118: ...Press OK to select the required value you want DHCPv6 Addr Always use DHCPv6 regardless of router request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 11 From the SyncThru Web Service For models that do not have the display screen on the control panel you need to access SyncThru Web Service first using the IPv4 address and follow the be...

Page 119: ...s the hexadecimal 0 through 9 A through F 8 Choose the DHCPv6 configuration 9 Click the Apply button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on ...

Page 120: ... You can install a wireless network from the machine s control panel or the computer From the control panel For most users we recommend using the WPS button to configure the wireless network settings WPS If your machine and an access point or wireless router support Wi Fi Protected Setup WPS you can easily configure the wireless network settings by pressing the WPS button on the control panel see ...

Page 121: ...SyncThru Web Service program see Using a network cable on page 51 14 Using the WPS button If your machine and an access point or wireless router support Wi Fi Protected Setup WPS you can easily configure the wireless network settings by pressing the WPS button on the control panel without a computer If you want to use the wireless network using the infrastructure mode make sure that the network ca...

Page 122: ... an display screen factory default in your machine is PBC mode which is recommended for a typical wireless network environment To change the WPS mode from the control panel press Menu Network Wireless OK WPS Setting Machines with an display screen Connecting in PBC mode 1 Press and hold the WPS button on the control panel for more than 2 seconds The machine starts waiting for up to two minutes unt...

Page 123: ...ork the WPS LED light stays on c AP SSID After completing the wireless network connection process the AP s SSID information is diplayed on the LCD display Machines without an display screen Connecting in PBC mode 1 Press and hold the WPS button on the control panel for about 2 4 seconds until the status LED blinks quickly The machine starts connecting to the wireless network The LEDblinksslowlyfor...

Page 124: ... blinks in the order below a The light blinks fast on the WPS LED The machine is connecting to the access point or wireless router b When the machine is successfully connected to the wireless network the WPS LED light stays on Re connecting to a network When the wireless function is off the machine automatically tries to re connect to the access point or wireless router with the previously used wi...

Page 125: ... access point or wireless router was installed If you do not know about your wireless environment please ask the person who set up your network After completing the wireless network connection you need to install a machine driver to print from an application see Installing driver over the network on page 17 1 Press the Menu button on the control panel 2 Press Network OK Wireless OK WLAN Settings O...

Page 126: ...K to select the method of Operation Mode Ad hoc Allows wireless devices to communicate directly with each other in a peer to peer environment Go to step 4 Infrastructure Allows wireless devices to communicate with each other through an access point Go to step 5 4 Press OK to select the method of Channel If you select Auto the wireless network interface card on your machine will automatically adjus...

Page 127: ...t the network cable standard or crossover Your machine should then start communicating wirelessly with the network In case of Ad hoc mode you can use a wireless LAN and wired LAN simultaneously 16 Setup using Windows Shortcut to Wireless Setting program without CD If you have installed the printer driver once you can access the WirelessSetting program without CD From the Start menu select Programs...

Page 128: ...l the machine driver This is only for users who have not set up the wireless connection before 5 Read the License Agreement and select I accept the terms of the License Agreement Then click Next 6 The software searches the wireless network If the search has failed you may check if the USB cable is properly connected between the computer and machine and follow the instructions on the window 7 After...

Page 129: ...ey Confirm the encryption network key value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security settings The wireless network security window appears The window may differ according to its security mode WEP or WPA WEP Select OpenSystem or SharedKey for the authentication and enter the WEP...

Page 130: ...et the static IP address For example If the computer s network information is as shown below IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as follows IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the computer s subnet mask Gateway 169 254 133 1 9 When the wireless network setting is completed disconnect the USB cable between the computer...

Page 131: ...ung click On line Registration 17 Click Finish Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Software CD that was provided with your machine The machine installed with a wireless network interface USB cab...

Page 132: ...f the License Agreement Then click Next 6 The software searches the wireless network If the software has failed to search the network check if the USB cable is connected properly between the computer and machine and follow the instruction in the window 7 After searching the wireless networks a list of wireless networks your machine has searched appears If you want to use the Samsung default ad hoc...

Page 133: ...m the encryption network key value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the ad hoc network has security setting The wireless network security window appears Select Open System or Shared Key for the authentication and click Next WEP Wired Equivalent Privacy is a security protocol preventing unauthorized ...

Page 134: ... the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is as shown follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the com...

Page 135: ... prints out correctly click Yes If not click No to reprint it 15 To register as a user of the machine in order to receive information from Samsung click On line Registration 16 Click Finish 17 Setup using Macintosh Items to prepare Access point Network connected computer Software CD that was provided with your machine The machine installed with a wireless network interface USB cable Access point v...

Page 136: ...tting Enter the wireless Network Name Enter the SSID of the access point you want with SSID is case sensitive Operation Mode Select Infrastructure Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network...

Page 137: ... Protocol and AES Advanced Encryption Standard for data encryption 14 The window shows the wireless network settings and check if settings are right Click Next For the DHCP method If the IP address assignment method is DHCP check if DHCP is shown in the window If it shows Static click Change TCP IP to change the assignment method to DHCP For the Static method If the IP address assignment method is...

Page 138: ... following these simple directions Items to prepare Network connected computer Software CD that provided with your machine The machine installed with a wireless network interface USB cable Creating the ad hoc network in Macintosh 1 Check whether the USB cable is connected to the machine 2 Turn on your computer and machine 3 Insert the supplied software CD into your CD ROM drive 4 Double click the ...

Page 139: ...the channel Auto Setting or 2412 MHz to 2467 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Key Enter the encryption network key v...

Page 140: ...r to get the static IP address For the DHCP method If the IP address assignment method is DHCP check if DHCP is shown in the Wireless Network Setting Confirm window If it shows Static click Change TCP IP to change the assignment method to Receive IP address automatically DHCP For the Static method If the IP address assignment method is Static check if Static is shown in the Wireless Network Settin...

Page 141: ...stalling driver over the network on page 17 See your network administrator or the person that set up your wireless network for information about your network configuration Items to prepare Access point Network connected computer Software CD that was provided with your machine The machine installed with a wireless network interface Network cable Printing a network configuration report You can ident...

Page 142: ...tarting wireless parameter configuration check the cable connection status 1 Check whether or not the network cable is connected to the machine If not connect the machine with a standard network cable 2 Start a web browser such as Internet Explorer Safari or Firefox and enter your machine s new IP address in the browser window For example 3 Click Login on the upper right of the SyncThru Web Servic...

Page 143: ...s point If the Operation Mode is Ad hoc select the machine s SSID Note that portthru is the default SSID of your machine 8 Click Next If the wireless security setting window appears enter the registered password network key and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply Disconnect the network cable standard or network Your machin...

Page 144: ...Not Found Your machine may not be turned on Turn on your computer and the machine USB cable is not connected between your computer and machine Connect machine to your computer using the USB cable The machine does not support a wireless network Check the machine s user s guide included on the software CD supplied with your machine and prepare a wireless network machine Connecting Failure Not Found ...

Page 145: ...etwork environment The machine uses the static address when the computer is configured to static address For example If the computer s network information is as shown below IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the computer s subnet mask Gateway 169 254 133 1 Other problems I...

Page 146: ...the wireless environment You might not be able to connect to the network in the infrastructure environment where you need to type in a user s information before connecting to access point or wireless router This machine only supports IEEE 802 11 b g n and Wi Fi Other wireless communication types e g Bluetooth are not supported When using the ad hoc mode in operating systems such as Windows Vista y...

Page 147: ...ver 59 Using SyncThru Web Service 61 Using Samsung Easy Printer Manager 65 Using Samsung Printer Status 68 Using Smart Panel 70 Using the Linux Unified Driver Configurator 72 If you have Internet access you can get help support machine drivers manuals and order information from the Samsung website www samsung com printer find your product download center ...

Page 148: ...ol helps you screen capture preview scrap and print pages more easily than when you use an ordinary program To open the Program For Windows Select Start All Programs Samsung Printers Samsung AnyWeb Print Download the latest version ForMacintosh Open the Applications folder Samsungfolder Samsung AnyWeb Print ...

Page 149: ...ter properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset Available for Windows OS users only How to use 1 Open a document to print 2 Print the document A preview window appears 3 Select the options you want to apply to the document You can see the preview of the applie...

Page 150: ...ent tools Understanding Easy Capture Manager Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen as captured or edited ...

Page 151: ...s of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the up...

Page 152: ... log in as an administrator to view this tab Machine Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s...

Page 153: ...If you have not configured outgoing server environment go to Settings Network Settings Outgoing Mail Server SMTP to configure network environment before setting e mail notification 4 Select Enable check box to use the E mail Notification 5 Click Add button to add e mail notification user Set the recipient name and e mail address es with notification items you want to receive an alert for 6 Click A...

Page 154: ...Using SyncThru Web Service 64 3 Useful management tools 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 155: ...nced user interface Switching between the two interfaces is easy just click button Availabe for Windows or Macintosh OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager 5 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Sams...

Page 156: ...button This button opens Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings preference help and about The button is used to change the user interface to the advanced settings user interface 4 Quick links Displays Quick links to machine specific functions This secti...

Page 157: ...s related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Povides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts Job Accounting Provides querying of quota information of the specified job accounting user This quota information can be created and applied to devices by job accoun...

Page 158: ...u install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it might be in to...

Page 159: ... Status 69 3 Useful management tools 3 Order Supplies You can order replacement toner cartridge s from online 4 Troubleshooting You can directly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 160: ...o launch Smart Panel manually Double click the Smart Panel icon in the Notification Area 1 2 3 4 1 Toner Level You can view the level of toner remaining in each toner cartridge The machine and the number of toner cartridge s shown in the above window may differ depending on the machine in use If you cannot see this feature it is not applicable to your machine 2 Buy Now You can order replacement to...

Page 161: ...mart Panel 71 3 Useful management tools 9 Changing Smart Panel s settings Right click on the Smart Panel icon and select Configure Smart Panel Select the settings you want from the Configure Smart Panel window ...

Page 162: ...tically be created on your desktop 10 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresponding configuration window To use the on screen help click Help 3 After changing the configurations clic...

Page 163: ... Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Classes tab The Classes tab shows a list of available machine classes 1...

Page 164: ...lable ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Shows all of the machine classes 2 Shows the status of the class and the number of machines in the class 1 2 3 1 Switches to Ports configuration 2 Shows all of the availabl...

Page 165: ...7 Changing the default print settings 78 Setting your machine as a default machine 79 Using advanced print features 80 Using Direct Printing Utility Windows only 88 Using memory hard drive features 90 Macintosh printing 92 Linux printing 94 Unix printing 97 The procedures in this chapter are mainly based on Windows 7 ...

Page 166: ...ou set the altitude value determine the altitude where you are For Windows and Macintosh users see Device Settings on page 67 For Linux users see Using Smart Panel on page 70 If your machine is connected to the network you can set the altitude via SyncThru Web Service You can also set the altitude in System Setup option on the machine s display 1 High 3 2 High 2 3 High 1 4 Normal 0 4 000 m 13 123 ...

Page 167: ...inux or Unix OS user see Using Smart Panel on page 70 If your machine is connected to the network you can set the font setting via SyncThru Web Service You can also change the font setting in Emulation option on the machine s display The following information shows the proper font list for corresponding languages Russian CP866 ISO 8859 5 Latin Cyrillic Hebrew Hebrew 15Q Hebrew 8 Hebrew 7 Israel on...

Page 168: ...and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the set...

Page 169: ...2008 Vista select Control Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers connected to t...

Page 170: ... You can select the XPS printer driver in the Select Software and Utilities to Install window For models that provide XPS driver from the Samsung website www samsung com find your product Support or Downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file n...

Page 171: ...rties window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Press the Help or click the button from the window or press F1 on your keyboard and click on any option you want to know about Using help on page 93 Item Description Multiple Pages per Side Selects the number of pages to print on...

Page 172: ... paste the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media TheBookletPrintingoptionisnotavailableforallpaper sizes Select theavailablepaper Sizeoption under...

Page 173: ... when you select the duplex option We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Double sided Printing Double sided Printing Manual a Printer Default If you select this option this feature is determined by the settings you have selected on the control panel of the machine This option is available ...

Page 174: ... Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list ...

Page 175: ... a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printing Preferences b Click t...

Page 176: ... the Overlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Ov...

Page 177: ...e is useful when you print more than one copy You can print one copy first to check then print the rest of the copies later Confidential This mode is used for printing confidential documents You need to enter a password to print Store Select this setting to save a document in the hard disk without printing Store and Print This mode is used when printing and storing document at the same time Spool ...

Page 178: ...t are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file to print it 4 Printing There are several ways you can print using the Direct Prin...

Page 179: ...he right click menu 1 Right click on the PDF file to print and select Direct Printing The Direct Printing Utility window appears with the PDF file is added 2 Select the machine to use 3 Customize the machine settings 4 Click Print The selected PDF file is sent to the machine ...

Page 180: ...iting to be printed are listed in the active job queue in the order you sent them to the printer You can delete a job from the queue before printing or promote a job to print sooner File Policy You can choose the file policy for generating file name before you proceed with the job through optional memory If the optional memory already has the same name when you entered a new file name you can rena...

Page 181: ...Using memory hard drive features 91 4 Special features After installing the hard drive you can also print the predefined document templates from the Form Menu ...

Page 182: ...nd indicate which pages to print 6 Click Print 9 Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 10...

Page 183: ...option is the type often used with calendars 1 From your Macintosh application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might pri...

Page 184: ...ing four tabs displayed at the top of the window General Changes the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing T...

Page 185: ...e from the list and change the print job properties 3 Click OK to start printing 15 Configuring Printer Properties Using the Printer Properties window provided by the Printers configuration you can change the various properties for your machine as a printer 1 Open the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and ...

Page 186: ...e Show completed jobs check box to see previous jobs on the job list Classes Shows the class that your machine is in Click Add to Class to add your machine to a specific class or click Remove from Class to remove the machine from the selected class 4 Click OK to apply the changes and close the Printer Properties window ...

Page 187: ...age Selection 4 Select how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties see Changing printer settings on page 92 5 Press OK to start the print job 17 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following ho...

Page 188: ...tness resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output HPGL 2 tab Use only black pen To print all graphics in black Fit plot to page Fit the entire graphic into a single page Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changi...

Page 189: ...apter introduces management tools provided to help you make full use of your machine It also provides information for maintaining the toner cartridge Storing the toner cartridge 100 Tips for moving storing your machine 102 ...

Page 190: ...re the toner cartridge properly Store the cartridge inside the protective bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme changes in humidity...

Page 191: ...tridge life the life of the toner cartridge or imaging unit yield depends on the amount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may ne...

Page 192: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 193: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 104 Power and cable connecting problems 105 Printing problems 106 Printing quality problems 110 Operating system problems 118 ...

Page 194: ... and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the multi purpose tray or manual feeder An incorrect type of paper is bein...

Page 195: ...d solutions The machine is not receiving power ortheconnectioncable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power button on the control panel Disconnect the machine s cable and reconnect it ...

Page 196: ...s are removed from the toner cartridge If a system error occurs contact your service representative The connection cable between the computer and the machine is not connected properly Disconnect the machine cable and reconnect it The connection cable between the computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job You can a...

Page 197: ...tion that was selected in the Printing Preferences may be incorrect For many software applications the paper source selection is found under the Paper tab within the Printing Preferences Select the correct paper source See the printer driver help screen A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the p...

Page 198: ...ftware application is malfunctioning Try printing a job from another application The operating system is malfunctioning Exit Windows and reboot the computer Turn the machine off and back on again If you are in a DOS environment the font setting for your machine may be set incorrectly See Changing the font setting on page 77 Pages print but they are blank The toner cartridge is defective or out of ...

Page 199: ...s very low Reduce the photo size If you increase the photo size in the software application the resolution will be reduced Before printing the machine emits vapor near the output tray Usingdamppapercancausevaporduring printing This is not a problem Just keep printing The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct ...

Page 200: ...e ting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine The surface of the LSU part inside the machine may be dirty Clean the inside of your machine If these steps do not correct...

Page 201: ...eas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Basic Guide for paper weights for each sheet If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper...

Page 202: ... If these steps do not correct the problem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one Thoroughly redist...

Page 203: ...nting with a different batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture If background scatter occurs on an envelope change the printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems Or select Thick Envelope from the Printing Preferences window see Basic Guide I...

Page 204: ... correct paper type is selected For example If Thicker Paper is selected but Plain Paper actually used an overcharging can occur causing this copy quality problem Misformed characters If characters are improperly formed and producing hollow images the paper stock may be too slick Try different paper Page skew Ensure that the paper is loaded properly Check the paper type and quality Ensure that the...

Page 205: ...er curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Back of printouts are dirty Check for leaking toner Clean the inside of the machine Condition Suggested Solutions ...

Page 206: ...er type and quality Remove the toner cartridge and then install a new one If the problem persists the machine may require repair Contact a service representative Character voids Character voids are white areas within parts of characters that should be solid black If you are using transparencies try another type of transparency Because of the composition of transparencies some character voids are n...

Page 207: ...ed or paper does not feed into the machine Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Change the printer s paper option and try again Go to Printing Preferences click the Paper tab and set type to Thin An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of ...

Page 208: ...emove all software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing...

Page 209: ...an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Macintosh...

Page 210: ...y For Gimp front end select print Setup printer and edit the command line parameter in the command item The machine does not print whole pages and output is printed on half the page It is a known problem that occurs when a color machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in ...

Page 211: ... page and verify that the PS version is available for printing If the problem persists contact a service representative Limit Check Error report prints The print job was too complex You might need to reduce the complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the so...

Page 212: ...amsung com BULGARIA 07001 33 11 www samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com CHILE 800 SAMSUNG 726 7864 www samsung com CHINA 400 810 5858 www samsung com COLOMBIA 01 8000112112 www samsung com COSTA RICA 0 800 507 7267 www samsung com CROATIA 062 SAMSUNG 062 726 7864 www samsung com CZECH REPUBLIC 800 SAMSUNG 800 726786 www samsung com Samsung Zrt česká organizační složka Oasis F...

Page 213: ... 80 SAMSUNG 726 7864 www samsung com Country Region Customer Care Center Web Site INDIA 3030 8282 1800 3000 8282 www samsung com INDONESIA 0800 112 8888 021 5699 7777 www samsung com IRAN 021 8255 www samsung com ITALY 800 SAMSUNG 726 7864 www samsung com JAMAICA 1 800 234 7267 www samsung com JAPAN 0120 327 527 www samsung com JORDAN 800 22273 www samsung com KAZAKHSTAN 8 10 800 500 55 500 GSM 77...

Page 214: ...msung com PERU 0 800 777 08 www samsung com Country Region Customer Care Center Web Site PHILIPPINES 1800 10 SAMSUNG 726 7864 1 800 3 SAMSUNG 726 7864 1 800 8 SAMSUNG 726 7864 02 5805777 www samsung com POLAND 0 801 1SAMSUNG 172678 022 607 93 33 www samsung com PORTUGAL 80820 SAMSUNG 726 7864 www samsung com PUERTO RICO 1 800 682 3180 www samsung com RUMANIA 08010 SAMSUNG 08010 726 7864 only from ...

Page 215: ...samsung com TAIWAN 0800 329 999 www samsung com THAILAND 1800 29 3232 02 689 3232 www samsung com TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www samsung com U K 0330 SAMSUNG 726 7864 www samsung com Country Region Customer Care Center Web Site U S A 1 800 SAMSUNG 726 7864 www samsung com UKRAINE 0 800 502 000 www samsung com u...

Page 216: ...cts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feed an original sheet of paper so that the machine can scan some amount of the paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Macintosh 1984 and is now d...

Page 217: ...ically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coverage means that an A4 sided paper has about 5 image or text on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the ...

Page 218: ...associated with domain names in a distributed database on networks such as the Internet Dot Matrix Printer A dot matrix printer refers to a type of computer printer with a print head that runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and...

Page 219: ...behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI model Ethernet...

Page 220: ... areas consist of a large number of dots while lighter areas consist of a smaller number of dots HDD Hard Disk Drive HDD commonly referred to as a hard drive or hard disk is a non volatile storage device which stores digitally encoded data on rapidly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional ...

Page 221: ...ange It is a networking protocol used by the Novell NetWare operating systems IPX and SPX both provide connection services similar to TCP IP with the IPX protocol having similarities to IP and SPX having similarities to TCP IPX SPX was primarily designed for local area networks LANs and is a very efficient protocol for this purpose typically its performance exceeds that of TCP IP on a LAN ISO The ...

Page 222: ...ory Access Protocol LDAP is a networking protocol for querying and modifying directory services running over TCP IP LED A Light Emitting Diode LED is a semiconductor device that indicates the status of a machine MAC address Media Access Control MAC address is a unique identifier associated with a network adapter MAC address is a unique 48 bit identifier usually written as 12 hexadecimal characters...

Page 223: ...e first the differences determined and then the differences are encoded and transmitted NetWare AnetworkoperatingsystemdevelopedbyNovell Inc Itinitiallyused cooperative multitasking to run various services on a PC and the network protocols were based on the archetypal Xerox XNS stack Today NetWare supports TCP IP as well as IPX SPX OPC Organic Photo Conductor OPC is a mechanism that makes a virtua...

Page 224: ...by HP as a printer protocol and has become an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScrip...

Page 225: ...rld s public circuit switched telephone networks which on industrial premises is usually routed through the switchboard RADIUS Remote Authentication Dial In User Service RADIUS is a protocol for remote user authentication and accounting RADIUS enables centralized management of authentication data such as usernames and passwords using an AAA authentication authorization and accounting concept to ma...

Page 226: ... part of the address is the network address and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and ...

Page 227: ...ucts The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global address of documents and resources on the Internet The first part of the address indicates what protocol to use the second part specifies the IP address or the domain name where the resource is located USB Universal Serial Bus USB is a standard that was developed by the USB Imp...

Page 228: ...WEP WPA PSK WPA PSK WPA Pre Shared Key is special mode of WPA for small business or home users A shared key or password is configured in the wireless access point WAP and any wireless laptop or desktop devices WPA PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a...

Page 229: ...ne information 59 machine setup machine status 59 Macintosh common Macintosh problems 123 driver installation for network connected 23 driver installation for USB cable connected 5 driver reinstallation for USB cable connected 7 printing 86 using SetIP 15 N network driver installation Linux 24 Macintosh 23 UNIX 26 Windows 17 general setup 67 introducing network programs 12 IPv6 configuration 29 Se...

Page 230: ...s 69 supplies estimated toner cartridge life 94 SyncThru Web Service general information 96 T toner cartridge estimated life 94 handling instructions 93 non Samsung and refilled 93 storing 93 U UNIX driver installation for network connected 26 printing 90 USB cable driver installation 5 8 driver reinstallation 7 10 using help 87 W watermark create 78 delete 78 edit 78 Windows common Windows proble...

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