English 37
Tr
ouble
shoo
ting and inf
ormation c
ode
Problem
Cause
Action
Oven
The oven does not
heat.
The door is open.
Close the door and try again.
Smoke comes out
during preheating.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction, and
if you run the oven 2-3 times,
it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware suitable
for high temperatures.
There is a bad
smell coming from
inside the oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice inside
and run the oven to remove the
odour more quickly.
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
flat bottoms.
Problem
Cause
Action
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
Grill
Smoke comes out
during operation.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction, and
if you run the oven 2-3 times,
it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable
distance away while cooking.
Food is not properly
prepared and/or
arranged.
Make sure food is properly
prepared and arranged.
MG23K3585AW_EE_DE68-04403G-00_EN.indd 37
2/24/2016 11:27:59 AM
