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Roland VersaStudio BT-12, Operating Instructions Manual

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Roland VersaStudio BT-12 Operating Instructions Manual Download Page 204

202

 

9. Troubleshooting

 

 

 

If a Message Appears during Installation 

Message number 13, 14, 34, or 58 indicates the printer driver cannot be installed using Auto Run. 
Uninstall and then re‐install the printer driver as follows: 
Double‐click the [RP_SETUPXX.EXE] icon in the [DRIVERS] folder on the CD‐ROM, and then install 
the printer driver according to the displayed instructions. 
For details about uninstalling the printer driver, see page 185 "

Uninstalling the Printer Driver

".

 

Summary of Contents for VersaStudio BT-12

Page 1: ...Operating Instructions For safe and correct use be sure to read Safety Information before using the machine...

Page 2: ......

Page 3: ...wer 22 2 Preparing for Printing 23 Setup Procedure 23 Checking the Computer and Installation Area 24 The area where the machine is to be placed 24 Checking the power source 26 Checking the Computer to...

Page 4: ...Flow 71 Removing Dust and Flattening Fibers 72 Loading a T shirt in the Tray 73 Printing 74 Removing the T shirt from the Tray 77 Fixing Ink 79 Handling Printed Goods 80 Precautions When Washing Print...

Page 5: ...itor 131 Using Web Image Monitor 132 Displaying Top Page 133 Menu 134 Logging in Using Web Image Monitor 134 Changing the Machine Settings 135 Notifying the Machine Status by E mail 138 About the Web...

Page 6: ...aning the Top Cover 172 Cleaning the Height Position Sensor 174 Cleaning the Power Cable Plug 176 Moving 177 Moving a Short Distance 177 Moving a Long Distance 178 Disposing 179 When Not Using for a L...

Page 7: ...e from Machine 208 No Tray 209 Garment Misfeed 209 Garment Size Mismatch 209 Cover Open 209 Print Cartridge s Not Detected Wrong Cartridge Cover Open 210 Cartridge Almost Empty 212 Cartridge Empty 212...

Page 8: ...6 Where to Inquire 223 Recommended Consumables 224 Options and Consumables 225 Trademarks 226 INDEX 227...

Page 9: ...of parts other than genuine parts from the manufacturer with your office products User s Notes High temperatures inside the machine can cause a breakdown Do not lean anything against the vent or block...

Page 10: ...ys the number of pages printed Use Pages Printed to estimate the number of pages that can be printed within the machine s remaining operational life The machine s operational life is calculated based...

Page 11: ...le or Ethernet cable and unplug the power cord from the wall outlet If you do not use the machine for three months or longer clean the internal compartments using the dedicated cleaning cartridge in a...

Page 12: ...Europe Asia and China mainly North America Differences in the functions of Region A and Region B models are indicated by two symbols Read the information indicated by the symbol that corresponds to t...

Page 13: ...r machine is a region A model CODE XXXX 21 27 29 220 240 V mainly North America If the label contains the following your machine is a region B model CODE XXXX 17 100 120 V Dimensions in this manual ar...

Page 14: ...Ink collector unit Cleaning Liquid Cleaning liquid Cleaning Cartridge K Cleaning cartridge Cleaning Cartridge C Cleaning cartridge Cleaning Cartridge M Cleaning cartridge Cleaning Cartridge Y Cleaning...

Page 15: ...in any way If the inside of the machine gets too warm a breakdown could occur 2 Rear Cover 3 Top Cover Normally keep this cover closed For safety reasons opening or closing the top cover will cause t...

Page 16: ...idge or replace the ink collector unit 6 Indentations for Lifting 7 Tray Stand Stand for setting the tray Left Side View DSB066 4 3 1 2 1 Ethernet port Port for connecting the 100BASE TX or 10BASE T c...

Page 17: ...ou can print within an A4 size 210 297 mm 8 3 11 7 inches area on a garment using this tray DSA108 3 4 2 1 1 Table A stand for setting fabrics 2 Cover Open the cover when setting fabrics on the table...

Page 18: ...hes area on a garment using this tray DSA109 3 2 1 4 1 Table A stand for setting fabrics 2 Cover Open the cover when setting fabrics on the table 3 Unlock Button Press to unlock and open the cover 4 T...

Page 19: ...cks using this tray DYX061 1 2 3 4 1 Table A stand for setting fabrics 2 Cover Open the cover when setting fabrics on the table 3 Tray Positioning Line Align this line with the edge of the machine whe...

Page 20: ...e is in standby mode press the Menu key to make and check the current machine settings 4 Enter key Press this key to execute menu items selected on the display 5 Start key Start printing LED of the St...

Page 21: ...ght Adjust Height keys Move the height of the tray up and down to adjust the height Holding down the key you can adjust the height of the tray quickly To apply this function set Key Repeat to On See p...

Page 22: ...when printing within an A4 size area on a fabric DSA334 A5 tray Use this tray when printing within an A5 size area on a fabric DSA335 Sleeve Socks Tray Use this tray when printing on sleeve or socks...

Page 23: ...p printing has not yet completed Press the Start key again without removing or moving the tray from the machine Printing starts again When using the A4 standard tray or A5 tray insert the protection c...

Page 24: ...and the display turn off To cut electricity consumption completely press the Power key for one second and check that the power lamp is turned off Then unplug the power cord from the wall outlet When s...

Page 25: ...he Machine 3 Install the ink cartridges page 31 Installing the Ink Cartridges 4 Plug in the power cord and turn on the power and then supply ink to the machine page 34 Plugging in the Power Cord and T...

Page 26: ...ts Donotplaceheavyobjectsonthemachine Doingsocancausethemachinetotopple over possibly resulting in injury Donotplacethemachineonanunstableortiltedsurface Ifittopplesover aninjurymight occur Keep the m...

Page 27: ...machine in an area where temperature and humidity conditions do not exceed those indicated in the diagram below The machine may cease to print if these limitations are exceeded mainly Europe Asia and...

Page 28: ...rds that are damaged broken or modified Also do not use power cords that have been trapped under heavy objects pulled hard or bent severely Doing so could result in fire or electric shock Do not use e...

Page 29: ...ace and amount of memory installed follow the system requirements of each operating system Be sure to push the plug of the power cord fully into the wall outlet Partially inserted plugs create an unst...

Page 30: ...around 24 kg 53 0 lb Hold the lift indentations at the base of the machine s sides with two people or more Lift it slowly and do not strain your body When moving the machine be sure to remove the tray...

Page 31: ...nd move it to the place where you want to install it Grip the indentations for lifting at the base of the machine s sides with two people or more as shown Lift and carry the machine slowly and careful...

Page 32: ...then remove the adhesive tape the rest of the way 1 2 DSA193 8 Install the manual pocket DYX011 9 Set the User s Guide supplied with this machine to the manual pocket We recommend you keep the box so...

Page 33: ...not touch the ink supply ports or silicon substrates of ink cartridges When removing the ink cartridge avoid putting your hand near the place where the ink cartridge is installed If ink comes in conta...

Page 34: ...ont cover DYX030 3 Check the orientation of each cartridge and then install them gently DSA159 Install in the following order from the left black cyan magenta and yellow 4 Push in each cartridge DSA16...

Page 35: ...33 Installing the Ink Cartridges 6 Close the right front cover DYX013...

Page 36: ...only Do not use it with other appliances Doing so could result in fire or electric shock It is dangerous to handle the power cord plug with wet hands Doing so could result in electric shock Touching...

Page 37: ...hine for the first time 1 Plug the power cord fully into the machine DSB068 2 Open the power cover DSB069 3 Set the power cord as shown in the figure and then close the power cover DSB070 When disconn...

Page 38: ...machine starts feeding ink into its print heads Leave the machine idle for about seven minutes until the message Ready appears Do not remove the plug from the wall outlet while the ink is being fed Y...

Page 39: ...the printer driver by looking at the following table Connection method Reference for full details USB page 38 Connecting the Computer and Installing the Software USB Connection Connect the machine to...

Page 40: ...re settings as necessary This guide uses Windows 7 10 procedures for its examples Procedures and screens might vary depending on the operating system you are using Connecting the Machine via USB 1 Mak...

Page 41: ...haring the machine connected via USB over a network connect the machine to the computer in accordance with the explanation above For the share settings see page 43 Sharing the Printer Installing the P...

Page 42: ...he installation If the Add New Hardware Wizard appears click Cancel and then turn the machine off 1 Insert the driver CD in the CD ROM drive Quit all other applications currently running 2 Select a la...

Page 43: ...correctly installed check that the power lamp is lit and then perform a test print To perform a test print open the properties of the printer driver and click Print Test Page under the General tab If...

Page 44: ...agreement carefully If you accept its terms click I accept the agreement and then click Next 5 Click Connect USB cable and then click Next 6 Check that the power of the machine is off and then click N...

Page 45: ...s Monitor For details about configuring the Windows Firewall settings see page 208 Status Monitor Does Not Open Sharing the Printer This section explains how to share the printer over a network by con...

Page 46: ...rs For Windows 10 Right click the Start button and then click Control Panel Once the Control Panel window is displayed click View devices and printers 9 Right click the machine you want to share and t...

Page 47: ...Windows 7 10 procedures for its examples Procedures and screens might vary depending on the operating system you are using Connecting the Machine via Ethernet Interface Be sure to install all necessar...

Page 48: ...s network such as to a hub Check the LEDs on the Ethernet port 2 1 CHU123 1 Indicator green Lights whenever the machine is properly connected to the network 2 Indicator yellow Lights whenever the mac...

Page 49: ...allocate an IPv4 address 1 Press the Power key 2 Press the Menu key 3 Press the or Menu key to display the Host Interface menu and then press the Enter key 4 Press the or Menu key to display Network S...

Page 50: ...s For details about how to print a configuration page see page 96 Printing a Configuration Page Installing the Printer Driver Once the machine is connected to the computer install the printer driver T...

Page 51: ...Select whether or not to open the Status Monitor automatically and then click Next 11 Click Finish When the dialog box asking whether you want to restart now appears select Yes restart now and then cl...

Page 52: ...direct printing over a peer to peer network using the Windows printer port or access the printer as a network printer via the print server Using this Printer as the Windows Printing Port DYX053 Using...

Page 53: ...d then follow the wizard s instructions To search for a printer by its IP address select Search for printers by specified IP Address and then follow the wizard s instructions If you do not search for...

Page 54: ...Printer Driver 4 Read the entire license agreement carefully If you accept its terms click I accept the agreement and then click Next 5 Click Connect to a printer port or LAN and then click Next To s...

Page 55: ...rs during Installation Using the IPP port 1 On the Start menu click Devices and Printers For Windows 10 Right click the Start button and then click Control Panel Once the Control Panel window is displ...

Page 56: ...I accept the agreement and then click Next 5 Click Connect to a printer port or LAN and then click Next To search for printers automatically select Search for printers automatically and then follow th...

Page 57: ...located on the CD ROM root directory or click Run SETUP EXE in the AutoPlay dialog box Although the Windows security warning may appear during installation ignore it and continue with the installatio...

Page 58: ...ulled out Precautions Regarding Fabric Loading fabric precautions Remove dust or lint from the print side of the fabric with a lint brush or a roller beforehand Press down the fabric on the table as m...

Page 59: ...c CHU027 a Front of the Tray b Printable Area c Windows 3 mm 0 12 inches Mac 3 mm 0 12 inches The printing ranges of each tray are as follows A4 standard tray 291 204 mm 11 5 8 0 inches A5 tray 204 14...

Page 60: ...ower on again 2 Check that the tray stand comes to the front If the tray stand does not come to the front press the Tray key and move the tray to the front 3 Lift the tray slightly pull it to the fron...

Page 61: ...a medium size canvas tote bag or natural cotton tote bag in the A4 standard tray the tray might not have enough space for the tote bag If it is difficult to load the tote bag in the A4 standard tray u...

Page 62: ...table DSA370 8 After checking that no wrinkles or slack remains on the print side close the cover As you close the cover smooth away wrinkles with your hand Check that the fabric is not protruding fr...

Page 63: ...ter on the machine If you perform printing with the edges of the fabric still outside of the table the fabric or this machine might be damaged After fixing the fabric make sure that it fits within the...

Page 64: ...62 2 Preparing for Printing 3 Press the unlock button to open the cover DYX063 4 Load the socks on the table DYX064 5 Tuck the edges of the fabric under the table DYX065...

Page 65: ...hen close the cover DYX066 7 Load the tray in the tray stand and start printing DYX072 1 1 Printable area Load the fabric so that its surface is as flat as possible and it is parallel to the table Pri...

Page 66: ...dges of the fabric still outside of the table the fabric or this machine might be damaged After fixing the fabric make sure that it fits within the width of the tray Do not forcibly lift or twist the...

Page 67: ...k button to open the cover DYX063 4 Slip the sleeve onto the table If you cannot slip it on load it onto the table Align the perforation with the indentation on the table 1 2 DYX067 5 Tuck the edges o...

Page 68: ...r slack remain on the print surface and then close the cover DYX069 7 Load the tray in the tray stand and start printing DYX072 1 1 Printable area Printable area of sleeve You can print sleeve in the...

Page 69: ...7 Loading Fabrics You can print without margins on the sleeves Cover the table with paper so the table does not get dirty and then position the sleeve of the garment DYX071 1 2 1 Paper 2 Printable are...

Page 70: ...68 2 Preparing for Printing...

Page 71: ...running a Windows operating system or Microsoft NET Framework 4 5 or later devices running a Mac OS X iMac MacBook Mac mini etc Supported operating system Windows 7 8 1 10 32 bit 64 bit Mac OS X 10 1...

Page 72: ...nd Design Software from the Launchpad Alternatively double click Roland Design Software in the Applications folder of the Finder Exiting Windows When using a computer click in the top right corner of...

Page 73: ...and the printing direction in the Design Software See the Design Software Help 5 Select the image to print and then fetch it in the Design Software It is also possible to shoot an image in your table...

Page 74: ...f the T shirt In high temperature environments fabric might absorb moisture and stretch after smoothed Print immediately after loading the fabric Remove dust and lint from fabric before printing becau...

Page 75: ...ay Load a T shirt in the tray For details of the procedure see page 58 Loading a Fabric in the Standard Tray The image will be printed in the direction from the front side to the back side of the tray...

Page 76: ...tissue paper because it makes the tray dirty Use polythene gloves to avoid touching the ink directly Do not use chemicals such as thinner or ethanol 2 Dry the remaining ink using the optional finisher...

Page 77: ...t to the machine Once the machine receives the data correctly the Start key on the machine lights up blue 3 Make sure that the Start key lights up blue and then press the Start key After the tray is l...

Page 78: ...ert the protection cover horizontally as illustrated in the figure and then remove it with the A4 standard tray or A5 tray This prevents you from coming into contact with the printing surface Make sur...

Page 79: ...the print surface from touching any other part If you touch the print surface before the ink fixes the ink might blot on the fabric When using the A4 standard tray or A5 tray 1 Press the unlock butto...

Page 80: ...78 3 Printing on T shirts 3 Hold the T shirt by the shoulders and remove it from the tray DSA344...

Page 81: ...sed on the optional finisher give an interval of five minutes or longer to set them after they are pulled out For reference in the case of a commercially available heat press ink was fixed at 330 F ap...

Page 82: ...approx 86 F and wash them without rubbing the printed areas After that spin them dry for about 1 minute in a washing machine smooth wrinkles and then hang them to dry DSA541 Do not rub the printed su...

Page 83: ...hine wash tote bags Doing so may cause the tote bag to lose its shape or cause its colors to fade When washing tote bags by hand dissolve some neutral detergent in lukewarm water of about 30 F approx...

Page 84: ...82 3 Printing on T shirts...

Page 85: ...istrators can set this Log on as a member of the Administrators group 1 From the Start menu click Devices and Printers For Windows 10 Right click the Start button and then click Control Panel Once the...

Page 86: ...and then select the print quality from Printer Properties 1 Load on the tray stand the tray in which the fabric has been loaded How to load the fabric depends on the fabric type See page 58 Loading Fa...

Page 87: ...tings changed here are effective only in this application When printing is performed using other applications the settings here are not reflected Depending on the application the setting contents of t...

Page 88: ...below to cancel a print job that is displayed on the Status Monitor 1 Check that printing and the Status Monitor have started 2 Click Stop Printing It will take a few moments for printing to stop For...

Page 89: ...bs waiting they will be printed after the current print job is deleted It takes time to cancel the print job Canceling Printing from the Taskbar Follow the procedure below to cancel a print job in the...

Page 90: ...88 4 Printing via the Printer Driver...

Page 91: ...nted Item Show Counter Print See page 93 Using the Counter Menu List Test Print You can check the machine s present settings and operational status Item Config Page Color Demo Page Error Log See page...

Page 92: ...t 5 minutes Notify by Email Default Off Unit of Measure mainly Europe Asia and China Default mm mainly North America Default inch Uni direct Prt Default Auto Detect Img Recov Error Default Display Dis...

Page 93: ...Pv4 Gatewy Ad Default 0 0 0 0 IPv6 DDNS Default On IPv6 DNS Default DHCPv6 Default Off IPv6 Statlss Ad Default On IPv6 Address IPv6 Gatewy Ad Default Active Protocol Default Active IPsec Default Off M...

Page 94: ...Italian Dutch Danish Swedish Norwegian Spanish Finnish Portuguese Czech Polish Hungarian The Language menu will be displayed in English See page 130 Using the Language Menu You can prevent users other...

Page 95: ...originals printed using the printer driver s Black and White setting Coverage Count Indicates the total amount of ink used for the color options below Full Color Coverage Black Coverage Coverage 0 In...

Page 96: ...heck from the Counter menu on the display may differ from the counter numbers that appear on the system configuration page For details see page 95 Differences Between the Counter and the Total Counter...

Page 97: ...he Start key The counter numbers will be printed Differences Between the Counter and the Total Counter The counter numbers you can check from the Counter menu on the display may differ from the total...

Page 98: ...color samples Error Log You can print error logs Printing a Configuration Page 1 Load the fabric in the tray 2 Press the Menu key 3 Press the or Menu key to display List Test Print and then press the...

Page 99: ...ettings in the Host Interface menu are printed in this area Language The selected language in the Language menu is printed in this area Under System Version the version of the machine s firmware is di...

Page 100: ...d Position You can resolve problems such as lines that are printed vertically misaligned or blurred colors Registration Adjust the print start position of the fabric Date Time You can specify the date...

Page 101: ...e bothered with the fan noise See page 171 Adjusting the Fan Speed Nozzle Check Follow the procedure below to check whether the print head nozzles are clogged up or not by printing a nozzle check test...

Page 102: ...he test pattern is the number of the print head The print head for cyan and black is Head 1 The print head for yellow and magenta is Head 2 Check which print head is clogged by referring to the follow...

Page 103: ...ad of performing a print head cleaning After an ink cartridge is replaced a print head cleaning will be automatically performed Do not turn the machine off during print head cleaning If the machine is...

Page 104: ...3 Confirm that the top screen re appears Head flushing Follow the procedure below to perform a thorough print head cleaning Because head flushing consumes more ink than head cleaning do it only if the...

Page 105: ...lect a color and then press the Enter key To clean all the print heads select All Heads To clean the print head for cyan and black select Head 1 To clean the print head for yellow and magenta select H...

Page 106: ...Standard T shirt Fine T shirt Speed T shirt Vivid settings Check adjustment values for each line A B C and adjust the print head positions If the adjustment value is set to 0 adjustment is not necessa...

Page 107: ...termine the adjustment value select the square that is faintest closest to white Alternatively select the square whose internal lines overlap to form a single color DYX104 2 4 3 1 0 Combined two color...

Page 108: ...This illustration indicates an adjustment value of 3 If you still cannot determine the adjustment value check the deviations of the lines to the left right and both sides of the pale squares and then...

Page 109: ...ght of the tray For details see page 189 Adjusting the Height of the Tray DYX111 Registration Print a test pattern to adjust the print start position of the fabric Look at the left right upper and low...

Page 110: ...position in the horizontal direction Check the length of a and b in the figure To shift the printed cross mark by one gradation on the scale in the direction the adjustment value in Read Direction sh...

Page 111: ...pears This function can also be used with paper When loading the paper on the tray fix it to all sides of the tray with tape so that the paper does not lift up You also need to adjust the height of th...

Page 112: ...right after this step go to Step 4 in Time Setting See page 110 Time setting 6 Press the Escape key Time setting 1 Press the Menu key 2 Press the or Menu key to display Maintenance and then press the...

Page 113: ...ess the or Menu key to display Date Time and then press the Enter key 4 Press the or Menu key to display Time Zone and then press the Enter key 5 Press the or Menu key to set the time zone and then pr...

Page 114: ...is operation Do not use tools with sharp tips to remove stuck foreign objects Using it may cause a failure 1 Check that the top cover is closed 2 Press the Menu key 3 Press the or Menu key to display...

Page 115: ...enu key to display Maintenance and then press the Enter key 10 Press the or Menu key to display Nozzle Check and then press the Enter key 11 Press the Start key A test pattern is printed Wait while Ma...

Page 116: ...you have not cleaned the print head nozzles proceed to clean them When cleaning the Maintenance Unit be careful not to drop the cleaning stick into the machine 1 Press the Menu key 2 Press the or Menu...

Page 117: ...g stick moistened with the cleaning liquid For the top part of the cap wipe it gently 1 Wiper back and front 2 Lever 3 Cap side part top part and inner part 1 3 2 DSA199 1 Top part 2 Side part 3 Inner...

Page 118: ...ically If the message prompting you to provide regular maintenance appears clean the print head Do not open the cover while the print head nozzles are being automatically cleaned You cannot reuse the...

Page 119: ...orbent with the cleaning liquid until the absorbent is completely wet DSA255 1 2 1 Absorbent 2 Cleaning Tool 2 Press the Menu key 3 Press the or Menu key to display Maintenance and then press the Ente...

Page 120: ...ernal compartments clean automatically Clean the interior if you do not use the machine for a long time When cleaning the interior use the optional dedicated cleaning cartridge When cleaning the inter...

Page 121: ...perform printing or access the machine from a computer When storing the machine after cleaning the interior store it with a cleaning cartridge attached Replace the ink cartridge using this machine aga...

Page 122: ...0 Close the right front cover 11 Press the or Menu key to display Execute and then press the Enter key 12 Press the Enter key Cleaning of the interior will start It takes 16 minutes to clean the inter...

Page 123: ...om the beginning When Right Front Cover is open Close Right Front Cover appears close the right front cover and then clean the interior again When SC 28000 Power Off On Call Service if error reoccurs...

Page 124: ...il You can specify whether or not to send notification that a printer error has occurred to a particular e mail address Use the Web browser to specify e mail address to send notification See page 138...

Page 125: ...screen from when the job is transmitted until the Start key is pressed On Off Default Off Display Version Displays the firmware version Printer Version Displays the firmware version of the machine In...

Page 126: ...5 Machine Setup Menus 124 5 Press or Menu key to select the lead time needed to switch to the Energy Saver mode 6 Press the Enter key 7 Press the Escape key E Saver Timer 5 minutes...

Page 127: ...n progress If this happens the print job will be interrupted by a new job from another interface You can specify a timeout between 10 and 60 seconds 10 seconds 15 seconds 20 seconds 25 seconds 60 seco...

Page 128: ...is set to on the gateway address cannot be changed To change it set DHCP to off Contact your network administrator for information about the network configuration Default 0 0 0 0 IPv6 DDNS Specify the...

Page 129: ...Set the access speed for networks Select a speed that matches your network environment Auto Select should usually be selected Auto Select 10Mbps Half D 10Mbps Full D 100Mbps Half D 100Mbps Full D Defa...

Page 130: ...ault Auto Port Setting On Off Default Off Changing the Host Interface Menu This section gives an example of changing a setting in the Host Interface menu 1 Press the Menu key 2 Press the or Menu key t...

Page 131: ...ing the Machine Settings The DHCP Relay Agent is not supported Supported DHCP server operating systems are Windows Server 2008 and UNIX standard The IP address acquired from DHCP can be checked on the...

Page 132: ...splay 1 Press the Menu key 2 Press the key once and then press the Enter key 3 Press the or Menu key to select the language and then press the Enter key On the display the names of the available langu...

Page 133: ...Click the Maintenance tab 3 Click Status Monitor Settings 4 From the list in the Status Monitor display settings area select a method for launching the Status Monitor 5 Press OK two times For details...

Page 134: ...use TCP IP operations from Web Image Monitor become available Recommended Web browsers Windows Internet Explorer 6 0 or higher Firefox 2 0 or higher Mac OS Safari 2 0 or higher Firefox 2 0 or higher I...

Page 135: ...the language selection menu 4 Auto Update Interval You can specify the update interval on the Status tab s work area Information for other menus and tabs are not automatically updated so click Refresh...

Page 136: ...r menu 1 Home The Status Device Info and Counter tab are displayed Details of the tab menu are displayed on the work area 2 Settings Make system settings for the machine interface settings and securit...

Page 137: ...ify Help Source File Date Time page You can specify Set Date Set Time SNTP Server Address SNTP Polling Interval Time Zone and Daylight saving time settings Email page For details about the items and d...

Page 138: ...ress Autoconfiguration and Manual Configuration Address Details You can specify Default Gateway Address DNS Server1 DNS Server2 DNS Protocol Priority LPR 515 DIPRINT 9100 IPP 80 631 WSD Device WSD Dev...

Page 139: ...e You can specify whether to enable or disable IPv4 and IPv6 when using Bonjour Details You can specify Computer Name and Location Print Order Priority You can specify DIPRINT LPR and IPP Security are...

Page 140: ...p to ten parameters Notifying the Machine Status by E mail You can be notified of the machine status by e mail on an occasion such as when a print error occurs The e mail notifying the machine status...

Page 141: ...itor Specifying notification the printer status by e mail On the Email page you can specify the basic and authentication settings for sending e mail You can enable or disable Auto Email Notification T...

Page 142: ...printer logs on using DIGEST MD5 CRAM MD5 and then NTLM Authentication If you select Off the printer logs on using LOGIN and then PLAIN Default Auto Select POP before SMTP By specifying the SMTP auth...

Page 143: ...to the POP server Default 300 milli second POP3 IMAP4 POP Server Name Enter the server name using up to 127 characters Default Blank Email Reception Port POP3 Reception Port No Default 110 Auto Email...

Page 144: ...Counter Notification Group Groups to Notify Email Language You can select the language used for e mail Default English Subject Enter a subject using up to 31 characters Default Blank Notify Notify 1 5...

Page 145: ...Default 10 Garment Misfeed Notify when error Default Occurs Notify within Default 0 minute s Size Mismatch Notify when error Default Occurs Notify within Default 0 minute s Cover Open Notify when erro...

Page 146: ...age Monitor When you can access the Internet 1 Launch the Web browser 2 In the address bar enter http machine s IP address or host name 3 Click The Help top page appears If you click on the displayed...

Page 147: ...ault community name is public Using this community name you can obtain MIB data Supporting MIB SNMPv1 v2c SNMPv3 MIB II PrinterMIB HostResourceMIB RicohPrivateMIB PrinterPortMonitorMIB IP Forwarding T...

Page 148: ...146 6 Monitoring and Configuring the Machine...

Page 149: ...tosh System Requirements for Macintosh The machine is compatible with Mac OS X 10 11 and later versions The operating environment for the printer driver depends on the application in use OS X Server i...

Page 150: ...eb browser See page 132 Using Web Image Monitor Checking the number of printed pages See page 93 Using the Counter Menu Adjusting the print quality See page 98 Using the Maintenance Menu Specifying sy...

Page 151: ...Not Start Tray does not operate normally See page 188 The Tray Does Not Operate Correctly Print results are not satisfactory See page 196 Print Results Are Not Satisfactory Error status messages on th...

Page 152: ...strator of the Macintosh in question 1 Insert the driver CD in the CD ROM drive 2 Double click the macOS folder 3 Double click the RPCS_R folder 4 Double click the product name pkg icon 5 Click Contin...

Page 153: ...nces and then click the Printers Scanners 2 Click 3 Click Default and then select the printer Make sure Kind is set to Bonjour 4 Make sure the product name appears in the Name field and then click Add...

Page 154: ...e with a Macintosh 6 Select Select Software in the Use field 7 Select the name of the printer you want to use in the list click OK and then click Add The IP address of the added printer appears in Pri...

Page 155: ...Utility on a Macintosh 1 On the Apple menu click System Preferences and then click the Printers Scanners 2 Select the printer you want to use and then click Options Supplies If you want to use a netw...

Page 156: ...you want to use If you want to use a printer connected to the network select the printer according to its IP address From the menu where application names such as Preview are displayed you can select...

Page 157: ...abric see page 57 Printable area Depending on the application the setting contents of the printer driver may be automatically changed For details on how to handle the tray see page 20 Loading and Remo...

Page 158: ...rint job to the printer If you execute the print command the print job queue window opens and the print job is queued Using the print job queue window you can cancel print jobs See page 156 Canceling...

Page 159: ...d how to specify them 1 On the Apple menu click System Preferences and then click the Printers Scanners 2 Select the printer you want to use and then click Open Print Queue If you want to use a networ...

Page 160: ...158 7 Using the Machine with a Macintosh...

Page 161: ...the Stop key to cancel print jobs Pressing the Power key to turn the machine off Locking the Keys Use this procedure to lock the control panel keys 1 Simultaneously press and hold down the Menu Escap...

Page 162: ...e Status Monitor or the cartridge replacement indicators Checking the remaining ink level on the display You can check the remaining ink level by looking at the icon that appears above the cartridge r...

Page 163: ...ridge replacement check box Be sure to insert the ink cartridges correctly If you insert them incorrectly Status Monitor might not be able to detect the amount of ink that is remaining in the cartridg...

Page 164: ...replacing it 1 Take the ink cartridge out of the box 2 Open the right front cover DYX030 3 Take out the empty cartridges While taking out the cartridges be sure to hold the machine firmly so that it...

Page 165: ...carefully Install in the following order from the left black cyan magenta and yellow DYX051 5 Push each cartridge fully in DYX052 6 Close the right front cover Make sure that the ink cartridge has bee...

Page 166: ...skin If ink comes into contact with your skin wash the affected area thoroughly with soap and water When replacing ink avoid getting ink on your clothing If ink comes into contact with your clothing...

Page 167: ...g the process of installing the cartridges Always confirm the color of an ink cartridge before installing it Do not remove an ink cartridge once it has been installed unless necessary Do not remove an...

Page 168: ...con that appears above the waste ink full indicator CHU124 If the ink collector unit is almost full the message Prepare new Ink Collector Unit appears on the display Make sure you have a new ink colle...

Page 169: ...tting ink on your clothing If ink comes into contact with your clothing wash the stained area with cold water Hot water will set the ink into the fabric and make removing the stain impossible Keep ink...

Page 170: ...it is not ink will leak inside the machine 1 Take the ink collector unit out of the box 2 Open the right front cover DYX030 3 Wait at least five seconds and then remove the full ink collector unit fr...

Page 171: ...Unit 4 Put the Ink collector unit in the supplied plastic bag DSA228 5 Insert the new ink collector unit DSA323 6 Slide the ink collector unit carefully into the machine until you hear it click DSA324...

Page 172: ...Insert the new filter firmly DSB072 4 Replace the filter of the opposite side in the same way 5 Press the Menu key 6 Press the or Menu key to display Maintenance and then press the Enter key 7 Press t...

Page 173: ...select the fan speed and then press the Enter key Normal Speed is specified as the factory default Usually you need not to change the setting If you set Fan Speed to Low Speed the fan becomes quiet a...

Page 174: ...be sure to wipe only the exterior Cleaning the Top Cover Do not open the cover while the machine is operating and keep your hands or fingers clear of the machine Doing so might cause your hands or fi...

Page 175: ...over DYX026 2 Wipe the top cover and the area around it by using a cloth moistened with water or cleaning liquid Unless you can remove the dirt wipe the machine with a cleaning alcohol ethanol DYX027...

Page 176: ...protective gloves Use a cleaning stick and a cleaning liquid or a cleaning alcohol ethanol to clean the height position sensor You can clean it effectively with the corner of a cleaning stick because...

Page 177: ...y moistening the cleaning stick with cleaning liquid or cleaning alcohol ethanol DYX101 2 3 3 2 1 1 Cleaning stick 2 Height position sensor 3 Lens Wipe the area shown in the figure back and forth 10 t...

Page 178: ...d broken etc The power cord s coating has a crack or dent When bending the power cord the power turns off and on Part of the power cord becomes hot The power cord is damaged If any of the above condit...

Page 179: ...ing the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock Unplug the power...

Page 180: ...trapped under the machine Moving a Long Distance To transport the machine put it in the box it came in For details contact your authorized Roland DG Corporation dealer Check the type of ink cartridges...

Page 181: ...179 Disposing Disposing When disposing of the machine by yourself be sure to comply with local disposal regulations...

Page 182: ...ng a nozzle check test pattern See page 99 Nozzle Check Clean the print heads as necessary and then begin printing See page 101 Head cleaning If you try to use the machine after it has been out of use...

Page 183: ...talling the Printer Driver Checking ports In the Printer Properties dialog box check that USB connection or network printer is selected for the port To check the connection perform a test print If the...

Page 184: ...low the troubleshooting procedure described under in The USB connection does not work or Windows made USB settings automatically section Quick Install for Network The CD ROM may not be inserted proper...

Page 185: ...downloaded from a Web site or copied from a CD ROM save the printer driver directly on the hard disk and then install it Add the printer without using the installer On the Start menu click Devices an...

Page 186: ...ort Select USB or network printer in the list when the selected port connection is something other than USB or network printer To connect via USB when USB does not appear in the list you must re insta...

Page 187: ...iver The Status Monitor installed with the current printer driver is uninstalled when the current printer driver is uninstalled 1 Press and hold down the Power key for one second 2 On the Start menu c...

Page 188: ...and any others like it Be sure not to delete necessary devices If USB connection is established normally you do not need to perform this procedure 1 Turn the machine on 2 On the Start menu click Contr...

Page 189: ...d 32 characters Check the printer driver setting On the Detailed Settings tab select Print Quality and then select the Change Data Processing check box Checking the Version of the Printer Driver If it...

Page 190: ...ric Once dust is removed from the printing surface of the fabric flatten the fabric and remove wrinkles See page 72 Removing Dust and Flattening Fibers The edges of the fabric are protruding from the...

Page 191: ...when printing starts If you adjust the height of the tray after sending a print job use the Adjust Height key This section explains how to adjust the height of the tray using the Adjust Height key to...

Page 192: ...the Adjust Height key after sending the print job For details see page 189 Adjusting the Height of the Tray When printing starts the machine adjusts the height of the tray according to the height val...

Page 193: ...e reacts when you send a print job In this case remove the tray load the fabric into the tray correctly and then load the tray into the machine The image quality might deteriorate if you change the he...

Page 194: ...r a height value from 20 to 20 in increments of 0 1 We recommend changing the existing setting by entering values in increments of 0 1 to 0 3 If the printed image is blurry when the A4 standard tray o...

Page 195: ...tioned procedures a fabric or foreign object may be stuck inside the machine Open the top cover and remove the fabric or foreign object and then remove the tray See page 193 Removing a Fabric or Forei...

Page 196: ...top cover DYX026 2 Press the Tray key 3 Remove the stuck fabric or foreign object through the top cover opening DYX056 Remove the fabric or foreign object carefully Forcibly removing them may cause p...

Page 197: ...after which it returns to the usual condition 5 Print the nozzle check test pattern to make sure the print head s nozzles are not clogged See page 99 Nozzle Check If a fabric or foreign object cannot...

Page 198: ...lem has been eliminated 4 If the problem persists do not use the machine for 5 to 10 minutes By doing this minute bubbles in the print head nozzle may disappear as the air in them dissolves into the i...

Page 199: ...fabric fluffy fabric or wrinkled fabric the height of the tray may not be appropriately adjusted Adjust the height of the tray manually See page 191 Adjusting the height of the tray manually Have you...

Page 200: ...ray is sufficiently cool Before removing the spacers make sure that the tray and spacers are sufficiently cool If the fabric s color does not change or the fabric does not become dirty remove the spac...

Page 201: ...ght deteriorate when setting Select Print Quality to Fine as compared with setting Select Print Quality to Vivid Also note that when making the distance between the print head and the garment smaller...

Page 202: ...abric correctly loaded Put marks for positioning using the supplied protection cover and then load the fabric so that the marks match the corners of the table See page 58 Loading Fabrics Have you chan...

Page 203: ...lear the Adjust Photographs and Smooth Low Resolution Images check boxes Close the resident application Printing stops halfway View the Status Monitor to check whether an error has occurred See page 2...

Page 204: ...e installed using Auto Run Uninstall and then re install the printer driver as follows Double click the RP_SETUPXX EXE icon in the DRIVERS folder on the CD ROM and then install the printer driver acco...

Page 205: ...Setting change The machine is updating the network interface Wait a moment Waiting Wait a moment Error Messages Message Causes Solutions Adjust height press Start to restart or Tray to reset garment W...

Page 206: ...Replace the filter and then reset the count for the number of prints using the Maintenance menu See page 170 Replacing Filters Hardware Problem Ethernet Board An error in the Ethernet port ethernet b...

Page 207: ...ge Open Front Cover Reset Cartridge The ink cartridges are not installed or are installed incorrectly Alternatively an ink cartridge not meant for this machine may be installed Install the ink cartrid...

Page 208: ...An error has occurred that the height position sensor cannot detect correctly Turn the machine off and then on If the message appears again clean the height position sensor referring to page 174 Clea...

Page 209: ...207 Error Status Messages on the Display If this does not eliminate the problem contact your authorized Roland DG Corporation dealer...

Page 210: ...x click the Exception tab and then select the File and Print Sharing check box 2 Click Add Port make sure TCP is selected and then enter 55665 in Port number No Response from Machine Follow the proced...

Page 211: ...e the machine Resolve the error using any of the following procedures Load the fabric or tray correctly See page 58 Loading Fabrics Adjust the height of the tray See page 189 Adjusting the Height of t...

Page 212: ...Print Cartridge s Not Detected Wrong Cartridge Cover Open The ink cartridges are not installed or are incorrectly installed Install the ink cartridges correctly Alternatively an ink cartridge not desi...

Page 213: ...X030 2 Push the cartridge fully in DYX052 3 Close the right front cover DYX059 If the error persists remove the ink cartridge and then re install it Do this once only If there is a problem with the in...

Page 214: ...ridge replacement indicator is for reference only and may differ from the actual amount Also cartridges can become empty without a low ink warning appearing Cartridge Empty The ink has run out Replace...

Page 215: ...an ink collector unit not designated for this machine may have been installed Install an ink collector unit designated for this machine 1 Open the right front cover DYX030 2 Attach the ink collector...

Page 216: ...ctor unit See page 166 Replacing an Ink Collector Unit Out of Printable Temperature Range Printing is not possible because the printer is placed in a location that is too hot or cold Move the machine...

Page 217: ...lear a maintenance error as follows The machine receives another print job Press the Enter key Cannot Recover Error Page If you resume printing after resetting the garment misfeed error or other error...

Page 218: ...216 9 Troubleshooting...

Page 219: ...re OSS pdf Printer Drivers This section gives the file locations of the different printer drivers and their system requirements File Location The drivers are in the following folders on the supplied C...

Page 220: ...cannot autorun the printer driver install For details about using the printer driver see the printer driver Help Manuals This section gives the location of the manuals File Location The manuals are i...

Page 221: ...hine each will influence the other negatively In the case of a television or radio noise may be generated If this happens do the following Move the television or radio as far as possible from the mach...

Page 222: ...t Nozzles Black 192 nozzles Cyan magenta and yellow 192 nozzles per color Warm up time 21 seconds Tray type A4 standard tray Printable area 291 204 mm 11 5 8 0 inches A5 tray Printable area 204 142 mm...

Page 223: ...mode Reduced power consumption in Energy Saver mode 2 mainly Europe Asia and China 1 8 W mainly North America 1 7 W Time of switch into Energy Saver mode 5 minutes Time of switch out from Energy Saver...

Page 224: ...nly after making sure the power lamp is off Power Consumption may differ depending on the conditions and environment of the machine 2 The time it takes to switch out from energy saving functions and p...

Page 225: ...223 Where to Inquire Where to Inquire For inquiries contact your authorized Roland DG Corporation dealer...

Page 226: ...hine are listed Purchase necessary consumables before your supply runs out For information about consumables contact your authorized Roland DG Corporation dealer Ink cartridges Ink Collector Unit Clea...

Page 227: ...ables Roland CT A5 This tray is for printing within an A5 size area on a fabric Tray for Sleeve Socks This tray is for printing on sleeve or socks For information about options and consumables contact...

Page 228: ...ines Corporation in the United States and other countries or both UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited The proper...

Page 229: ...entations for Lifting 14 Ink C U Space 123 IPsec 127 IPv4 Address 126 IPv4 DDNS 125 IPv4 DNS 125 IPv4 Gatewy Ad 126 IPv4 Subnet M 126 IPv6 Address 126 IPv6 DDNS 126 IPv6 DNS 126 IPv6 Gatewy Ad 127 IPv...

Page 230: ...y Sleeve Socks Tray 17 Tray key 18 Tray Positioning Line 15 16 17 Tray Stand 14 Uni direct Prt 122 Unit of Measure 122 Unlock Button 15 16 17 USB Connection 38 USB port 14 USB Setting 128 USB Speed 12...

Page 231: ...229 MEMO...

Page 232: ...230 EN EN EN J089 7022...

Page 233: ......

Page 234: ...GB US AU 2018 Roland DG Corporation EN EN EN J089 7022 R1 181105 FA01403...

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