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Vokèra Warranty Terms and Conditions
Vokèra Ltd offer customers the comfort of a parts and labour warranty repair service subject to the following terms
and conditions.
Vokèra Ltd only obligation under the guarantee shall be to repair or replace the faulty appliance at Vokèra Ltd
discretion. This will be carried out where a fault arises from defects within the appliance, caused by either material or
workmanship of the manufacturer.
1.
The boiler must have been installed and commissioned within 12 months of manufacture by a registered Gas
Safe (RGII ROI) installer in accordance with the guidelines in the installation and servicing booklet provided
with the boiler.
2.
This guarantee does not protect malfunction or damage arising from incorrect installation, commissioning or
maintenance procedures, as laid out in the installation handbook, inefficient flue system, poor or incorrect
electricity, wrong gas supply or pressure, tampering by inexperienced persons and any other cause not
directly due to manufacture.
3.
Vokèra Ltd cannot accept responsibility for any costs arising from repair or maintenance carried out by any
third party.
4.
The "Benchmark" commissioning sheet (RGII Installation Certificate, ROI) must be completed by the installer
and left with the boiler for reference purpose.
5.
The warranty will commence from the date of installation. Without proof of purchase ie an invoice or completed
"Benchmark" commissioning sheet (RGII Installation Certificate, ROI), the warranty will commence from the
date of manufacture as detailed on the appliance data plate.
6.
To qualify for the full term of warranty, the boiler must be serviced once annually by a Gas Safe
Registered Engineer (RGII ROI). Proof of annual service in accordance with the manufacturer
’
s
instructions must be provided (e.g. Benchmark Service Record or RGII Service Certificates ROI). If this
condition is not met the period of warranty will extend to only 12 months from date of installation.
7.
The Vokèra
“
parts and labour
”
warranty is applicable to the boiler only. Vokèra controls and accessories,
including all time clocks, room thermostats, smart controls and weather compensation devices are sold subject
to a 24 month Return to Base Warranty. No engineer service cover is offered on any Vokèra controls and/or
accessories.
By registering your appliance, you will be helping us provide you with the best after sales service in the unlikely event
that your boiler requires attention during the guarantee period.
Register online: www.vokera.co.uk (UK) or www.vokera.ie (ROI)
If the boiler suffers a mechanical or an electrical breakdown or you require an annual service, please contact our
Customer Care Centre on:
UK: 01274 866100
ROI: 056 7755057
Our normal working hours, excluding Bank holidays are:
8.15am
-
5.00pm Monday to Friday (ROI, 8.30am
-
5.00pm Monday to Thursday, 8.30am
-
4.00pm Friday)
8.00am
-
12.00pm Saturday (UK only)
We will arrange for an engineer or appointed agent, to inspect and repair, or where in our sole opinion repair is not
economic, arrange to replace the boiler.
