10
4. WHAT IF...
4.1 WHAT IF I SUSPECT A GAS LEAK
If you suspect a gas leak, turn off the gas supply at the gas
meter and contact your installer or local gas supplier. If you
require further advice please contact your nearest Vokèra office.
4.2 WHAT IF I HAVE FREQUENTLY TO TOP-
UP THE SYSTEM
If the system regularly requires topping-up, it may be indicative
of a leak. Please contact your installer and ask him to inspect
the system.
4.3 WHAT IF THE APPLIANCE IS DUE ITS
ANNUAL SERVICE
Advice for tenants only
Your landlord should arrange for servicing.
3.2 HOW TO RESET THE APPLIANCE
Reset function
In order to reset the boiler’s operation in the event of a fault,
it is necessary to access the fault description screen. If the
lockout is of a non-volatile type that requires a reset procedure,
this will be indicated on the screen, and can be carried out by
pressing the
“ok”
button on the REC10CH.
E020
LIMIT THERMOSTAT
PRESS OK RESET
At this point, if the correct operating conditions have been
restored, the boiler will restart automatically.
Up to a maximum of 3 reset attempts can be made using
the REC10CH. In case of all the attempts are exhausted
the definitive fault E099 occurs on the display. After these
operations the machine must be disconnected from the power
supply to reset the number of attempts available.
b
If the attempts to reset the fault do not restore the
boiler’s functionality, please contact your local Customer
Support Service.
E020
LIMIT THERMOSTAT
REC10 ATTEMPTS EXHAUSTED
3.3 HOW TO SHUT DOWN THE SYSTEM FOR
SHORT PERIODS
If necessary the boiler status can be switched to the OFF
position during short periods of absence.
BOILER
OFF
SUMMER
WINTER
Provided that the electrical and gas supplies remain switched
ON to the appliance, the following frost-protection functions
will remain active in order to protect the appliance:
-
heating frost-protection:
this function is activated if the
temperature measured by the flow sensor drops below 5°C.
A heat request is generated in this phase with the ignition of
the burner at minimum output, which is maintained until the
outlet water temperature reaches 35° C;
-
DHW frost-protection:
the function starts if the temperature
measured by the DHW sensor falls below 5°C. A heat request
is generated in this phase with the ignition of the burner at
minimum output, which is maintained until the outlet water
temperature reaches 55° C.
b
The activation of the FROST-PROTECTION function
is indicated by a scrolling message at the base of the
REC10CH display.
-
pump anti-blocking:
the circulating pump is energised
for a 30-second period if it remains inactive for more than
24-hours.
3.4 HOW TO SHUT DOWN THE SYSTEM FOR
LONG PERIODS
If the boiler will not be in used for a prolonged period of time,
the following operations must be carried out:
- switch the boiler to OFF
- isolate the appliance from the gas and electricity supplies.
In this case, the frost-protection and anti-blocking systems
are deactivated. Drain both the heating and domestic water
systems to avoid any risk of freezing.
ON
OFF
BOILER
OFF
SUMMER
WINTER
3.5 HOW TO CARE FOR THE APPLIANCE
To clean the outer casing use only a clean damp cloth. Do not
use any scourers or abrasive cleaners.
control
valve
temporary
connection
control
valve
supply pipe
double
check valve
flow/return
pipe
Fig. 2
Advice for homeowners
Please contact Vokèra Customer Service
(0844 3910999 (UK)
or 056 7755057 (ROI)
if you would prefer a Vokèra service
engineer or agent to service your appliance. Alternatively your
local GAS SAFE registered engineer may be able to service
the appliance for you.
4.4 WHAT IF I NEED TO CALL AN ENGINEER
If you think your boiler may have developed a fault, please contact
your installer or Vokèra Customer Services
(0844 3910999 (UK)
or 056 7755057 (ROI)
have all your details to hand including
full address and postcode, relevant contact numbers, and your
appliance log book. It is a requirement of your warranty terms
& conditions that your Benchmark logbook has been filled out
correctly and is fully up to date.
