Ricoh TH-C1 Technical Bulletin Download Page 178

Page: 178 / 203

echnical

ulletin

PAGE: 1/1

Model:

Model TH-C1

Date:

05-Sep-07

No.:

RB156038

Subject:

Platen cover sheet damage

Prepared

by:

H.K.

From:

1st Tech. Support Sec. Service Support Dept.

Classification:

Troubleshooting
Mechanical
Paper path

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

Product Safety

Other ( )

SYMPTOM

A small area on the lower front edge of the platen cover sheet is damaged. This may
have a potential safety risk, depending on the amount of damage.

CAUSE

The platen cover is opened/closed repeatedly over a long period of time, and each time,
the operator touches the platen cover sheet. As a result, this area of the platen cover
sheet is gradually worn down.

SOLUTION

Check the condition of the platen cover sheet at the next service visit.

If the platen cover sheet shows any damage:

Temporary:

Remove the platen cover sheet and reattach it in the reverse orientation (turn it 180

degrees so that the damaged edge is at the rear side).

Cover the damaged area of the platen cover sheet with transparent tape.

Permanent:

Replace the platen cover sheet with the modified part:

P/N G3291371

Sheet: Pressure plate: Ass’y

Used in platen cover options produced from: March 2007

Platen Cover
Sheet

Summary of Contents for TH-C1

Page 1: ...mit receive Action required Service manual revision Retrofit information Other Firmware History This is to inform you of the PS3 firmware history Part No Program name B7695120 B B7695120B fwu V1 03 Oc...

Page 2: ...Product Safety Other CHANGES TO THE TH C1 SERVICE MANUAL AND INSTALLATION PROCEDURE The following changes were made to the Installation Procedure These changes are highlighted in blue beginning on pg...

Page 3: ...revised from the next printing 12 Telephone Line NA only 1 13 FCC Decal NA only 1 14 Serial Number Decal 1 Service Manual Step 19 pg 1 5 Installation Procedure Step 19 pg 10 19 Please add the followi...

Page 4: ...9 Attach the clamps A and put the harness inside the clamps Important Make sure to attach the clamps in the two positions shown in the illustration If you do not do this you cannot attach the flat cab...

Page 5: ...electric shock from lightning 6 Do not use a telephone to report a gas leak in the vicinity of the leak CAUTION 1 Before installing the fax unit switch off the main switch and disconnect the power cor...

Page 6: ...panel 1 3 Jack cover 1 4 G3 decal 1 5 Screws 6 6 Stamp 1 7 FCU 1 8 Speaker assembly 1 9 Operating Instructions Fax Basic Except EU model 1 10 Operating Instructions Fax Advanced Features Except EU mod...

Page 7: ...nt out all data in the printer buffer 2 Turn off the main switch and disconnect the power cord and the network cable 1 Remove the connector cover A x 1 2 Remove the rear cover B x 2 3 Remove the conne...

Page 8: ...o the right side and remove it 7 Attach the FCU D to the BICU x 4 8 Change the MBU battery jumper switch connector E from the OFF position to the ON position 9 Press down the MBU NOTE Make sure that t...

Page 9: ...r NOTE When reassembling use caution not to damage harnesses and electrical circuits 12 Replace the dummy keypad B with the fax keypad C 13 Replace the third key slot cover D with the fax key E 14 Att...

Page 10: ...stamp cartridge A if the ARDF B has been installed 16 Reattach the rear cover x 2 17 Attach the FCC decal C and serial number decal D NOTE The FCC decal is for the U S and Canada only B502I006 WMF B7...

Page 11: ...to the outlet and turn the main switch on NOTE 1 Make sure that the outlet is grounded 2 SRAM has been formatted is displayed after you turn on the main switch Turn the main switch Off and On to use t...

Page 12: ...electric shock from lightning 6 Do not use a telephone to report a gas leak in the vicinity of the leak CAUTION 1 Before installing the fax unit switch off the main switch and disconnect the power cor...

Page 13: ...uantity and condition of the accessories against the following list No Description Q ty 1 Flat cable 1 2 Harness 1 3 Screws 7 4 Clamps 2 5 CCU drive board 1 6 Telephone line NA only 1 7 SG3 board unit...

Page 14: ...nnect the power cord and the network cable 1 Remove the connector cover A x 1 2 Remove the rear cover B x 2 3 Remove the left connector shield C LINE 2 and file the edge smoothly If you install one mo...

Page 15: ...outside and the harness F to the CCU drive board G NOTE Use the connector that is near the binding H for connection with the CCU drive board 8 Attach the CCU drive board G to the FCU bracket I x 4 NOT...

Page 16: ...hown 11 Attach the FCU C to the BICU x 4 NOTE Make sure that the jumper switch on the MBU is set to On 12 Press down the MBU NOTE Make sure that the MBU is seated correctly If not SC occurs SC819 SC67...

Page 17: ...racket x 2 x 1 For Dual G3 Ports Installation Two G3 interface units Type 3232 are required when installing the dual G3 ports 1 From the second G3 interface unit remove the telephone jack bracket A x...

Page 18: ...nector on the G3 interface unit bracket B x 2 6 Run the telephone jack harnesses C D as shown and then attach the G3 interface unit cover bracket E x 4 7 Attach the telephone jack F to the telephone j...

Page 19: ...For dual G3 interface unit LINE 2 and 3 6 Put the power plug into the outlet and turn the main switch on NOTE Make sure that the outlet is grounded 7 Start the service mode and set bit 1 of communica...

Page 20: ...19 19 12 Attach the FCC decal A NOTE The FCC decal is for U S and Canada only 13 Attach the FCC decal B if you have installed the dual G3 ports 14 Turn the main switch off and on B751I504 WMF A B...

Page 21: ...ctly This causes the toner supply paddle to not rotate and toner is not supplied to the toner hopper in the development unit The white bearing also comes out of position Affected units Some of the mac...

Page 22: ...o X 21 04 05 Distinguishing the defective units from the modified ones A blue spot has been added on the carton of the modified machine Machines To the right side of the bar code label on the machine...

Page 23: ...20 24 K725650XXXX B220 26 6L58550001 B220 27 K7256400582 B220 29 K7256500276 The corrected shaft has been installed in the following production parts Spare parts lot numbers unit side B154 0154 STM050...

Page 24: ...ulletin PAGE 4 15 Model Model TH C1 Date 2 Jun 05 No RB156003 Some units in service parts stock have already been modified Blue decal or blue dot ink Some units have a blue circle OR Some units have a...

Page 25: ...05 No RB156003 SOLUTION In the production line The corrected shaft has been installed in the development unit from the 22nd April on the production line In the field Add the plastic washer to the ton...

Page 26: ...heck if the toner supply drive gear shaft comes out of its position or not Does the shaft come out Add the spacer See A Procedure for adding the spacers to the toner supply drive gear shaft No Yes No...

Page 27: ...hen you visit the machines to respond to a service call for the shaft coming out of its position The development unit that shows the symptom Replace the development unit with the corrected one when th...

Page 28: ...surface of the development roller Always keep the development unit flat horizontal Do not tip the unit to one side This is to prevent toner from leaking out of the unit II MAIN PROCEDURE 1 Remove the...

Page 29: ...sure spring C Important Be careful not to lose the silencer and spring 4 Make sure the flat sides of the bearing are parallel with the ribs see the left photo 5 Attach the new washer A to the shaft B0...

Page 30: ...IMPORTANT POINTS TO CHECK 1 Make sure the silencer is properly attached 2 Push the gear with your finger and then release it NORMAL The gear moves about 3mm when you push it and then returns to its o...

Page 31: ...e back into the development unit 7 Push down on the right rear corner of the BK toner cartridge BK Development unit only to correct the BK cartridge position If the position is incorrect you feel the...

Page 32: ...the bottom of the development unit check if the spring is installed on the development unit or not If the spring is not installed it is impossible to carry out the following procedure Replace the dev...

Page 33: ...Technical Bulletin PAGE 13 15 Model Model TH C1 Date 2 Jun 05 No RB156003 Ribs...

Page 34: ...k 7 Make sure the shaft does not come out by pulling out the shaft slowly and gently If the shaft comes out repeat steps 5 and 6 Important If the shaft comes out completely do not install the shaft ag...

Page 35: ...alled on the development unit again 10 Make sure the projection A of the lower development case is installed into the hole in the rear development cover correctly 11 Mark the label on the development...

Page 36: ...unit is not installed correctly in the field the production line solution in RTB RB051007a cannot prevent the symptom Therefore at machine installation make sure to do the check in the Solution below...

Page 37: ...production Gap Absorber Seals P N B0511273 At machine installation 1 Try and pull the development unit toward you along the rail Important Do not remove the unit 2 If the unit moves there is a gap bet...

Page 38: ...RB051007 Technical Bulletin PAGE 3 4 Model Model TH C1 Date 6 Jul 05 No RB156004...

Page 39: ...RB051007 Technical Bulletin PAGE 4 4 Model Model TH C1 Date 6 Jul 05 No RB156004...

Page 40: ...ebruary production 05 Symptom Corrected Version The bias voltage for Toner Refresh mode was changed to reduce the amount of toner that sticks to the ITB cleaning blade SP2 400 08 Cleaning Bias LL1 Ton...

Page 41: ...eet step SP2 984 001 Duplex PCU Idling Setting Total Period T1 6 200 60 1 s step SP2 984 002 Duplex PCU Idling Setting Printing Prohibited Period T2 6 60 6 1 s step SP3 970 005 Image Area Rate Oil end...

Page 42: ...12 8 33 28 Mid 1st 210 256 Paper Transfer NN2 SP2 313 7 31 24 Mid 1st 257 296 SP2 314 7 31 24 Mid 1st 257 296 0 1 70 0 0 1 A step Note In addition to this BICU version be sure to update the main unit...

Page 43: ...0 1 o 0 8 0 1 s step Old default The defaults for the following SP modes image transfer current were changed This is to prevent residual images Paper Transfer LL1 Normal 1st 257 296 SP2 310 2 25 20 Pa...

Page 44: ...ccordance with the BICU v1 04 modification For details please see RTB RB156005 Note In addition to this main unit controller version be sure to update the BICU firmware to v1 05 or later V1 06 The fir...

Page 45: ...o this main unit controller version be sure to update the BICU firmware to v1 03 or later SC990 occurs if a user starts a print job for a Document Server document logs out during the job and then anot...

Page 46: ...d to 80K Note The PM interval was changed as a result of tests on various Chinese paper types The actual PM yield will depend on the specific paper type size environmental conditions image coverage ra...

Page 47: ...ofit information Other Firmware History This is to inform you of the Scanner firmware history Part No Program name B6776510 B6776510C fwu V1 06 October production 05 B6776510 fwu V1 03 February produc...

Page 48: ...Version The machine freezes if the paper tray reaches Paper End or the tray is pulled out during a print job Hungarian Polish and Russian only The job can be cancelled if the Clear Stop button is pre...

Page 49: ...address on the panel 2 Permit ROM Update Enable Disable firmware updates 3 Print Priority function These settings can only be seen if all 3 of NCS firmware Ver 4 17 or later Controller firmware Ver 1...

Page 50: ...this is that the device will not be able to reply to SNMP requests Fixed SDM for Admin running on a client PC that is connected to both a 1394 and Ethernet interface will not be able to retrieve the 1...

Page 51: ...production 05 B B1545552B fwu V1 021 March production 05 A B1545552A fwu V1 011 February production 05 Symptom Corrected Version SC670 is displayed when the scanner moves just after the main switch i...

Page 52: ...is to ensure that images toner with silicon oil do not stay on the ITB and get on the next sheet of paper Note Details will be explained in a separate RTB TBA SP2 981 003 0 200 30 1 sheet step SP2 98...

Page 53: ...t 257 296 SP2 312 8 33 28 Mid 1st 210 256 Paper Transfer NN2 SP2 313 7 31 24 Mid 1st 257 296 SP2 314 7 31 24 Mid 1st 257 296 0 1 70 0 0 1 A step Note In addition to this BICU version be sure to update...

Page 54: ...007 0 1 2 0 1 0 0 8 0 1 s step Old default The default for the following SP modes image transfer current was changed This is to prevent residual images Paper Transfer LL1 Normal 1st 257 296 SP2 310 2...

Page 55: ...OM by the Remote Firmware Update function 0 1 0 1 step 0 Yes 1 No SP5 005 001 IP Address Display Display the IP Address on the LCD 0 1 0 1 step 0 No 1 Yes Note These above functions are only available...

Page 56: ...egal PS driver Color setting is Super Fine RPCS driver Resolution is 1800 x 600 dpi default PCL driver Resolution is 600 dpi and the Gradation setting is Standard An SC672 error might occur if documen...

Page 57: ...same value Modified in accordance with the BICU v1 03 modification For details please see RTB RB156005 Note In addition to this main unit controller version be sure to update the BICU firmware to v1 0...

Page 58: ...e DESS Data Encryption Standard Service Module firmware history Part No Program name B1566560 B B1566560B fwu V3 09 1 November production 05 A B1566560A fwu V2 08 February production 05 Symptom Correc...

Page 59: ...e device cannot be accessed using SSL by utilities such as SDM for Admin after Permit Simple Encryption in Extended Security is disabled If the user clicks the Reception menu under FAX History and the...

Page 60: ...scosity has a tendency to increase when the fusing oil is mixed with the lubricant Therefore small toner spots and or residual positive images get transferred to the next sheet of paper from the image...

Page 61: ...from 6 B to 29 at the toner refresh mode timing after job end then the oil removal mode is carried out The total period of the PCU idling is 60 seconds D and the machine can print 6 seconds E after P...

Page 62: ...nd the machine does not reach the ready condition CAUSE FU11 5V was open on the PSU because the harness connected to the BICU may be pinched by the bracket This can cause the harness and the bracket t...

Page 63: ...llation and or after removing the FCU the following note is necessary to prevent the possibility of occurrence Make sure not to pinch the harness while lowering the harness connected to BICU from the...

Page 64: ...Technical Bulletin PAGE 3 3 Reissued 22 Feb 06 Model Model TH C1 Date 8 Nov 05 No RB156015a Photo No 3 Photo No 4 The BICU Harness Protect Plate Mylar B1545881 Controller box cover...

Page 65: ...05 A B1545551A fwu V02 00 00 April production 05 B1545551 fwu V01 00 00 February production 05 Symptom Corrected Version The machine may freeze when the IP FAX port setting is programmed in Sp3107 001...

Page 66: ...mber production 06 D B7505570D fwu V04 00 00 November production 05 C B7505570C fwu V03 00 00 August production 05 B B7505570B fwu V02 00 00 April production 05 A B7505570A fwu V01 00 01 February prod...

Page 67: ...ofit information Other This is to inform you of the Language Data software history for Model TH C1 Language US English UK English French Spanish German Italian Dutch Swedish Norwegian Danish Finnish P...

Page 68: ...fwu V1 011 February production 05 Symptom Corrected Version The machine detects the toner end signal from the BK toner end sensor and then triggers the Toner End condition Normally this signal is not...

Page 69: ...nd does not accept the command from RC gate to update the firmware when in Low Power mode ROM Updating is displayed on the LCD Note In addition to this BICU version be sure to update the main unit con...

Page 70: ...17 30 27 Normal 2nd 257 296 SP2 310 22 31 28 Mid 2nd 257 296 Paper Transfer LL2 SP2 311 3 29 25 Normal 1st 210 256 SP2 311 7 29 23 Mid 1st 257 296 SP2 311 8 30 26 Mid 1st 210 256 SP2 311 17 29 28 Norm...

Page 71: ...ment counter for A4 LT SEF 1 or 1 2 count 1 The default value of Sp2 321 007 was changed This is because toner particles are sometimes shifted at the trailing edge of duplex copies SP2 321 007 0 1 2 0...

Page 72: ...ervice Support Dept Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other...

Page 73: ...rts vendor factory SOLUTION Production line The vendor corrected the mold and added a new inspection Cut in serial numbers B510 27 J3056900377 B510 66 2S89050001 In the Field Replace the Shift Tray Co...

Page 74: ...ide of the tray cover should be attached first 1 Make sure the 6 idler wheels F are in the U type slots 2 Fit the pawls C just below the cover fin around the thin bar D on the shift tray 3 Align the s...

Page 75: ...e PCU Motor and 6mm Banding Do the following to ensure good image quality When you replace the PCU motor AX060319A install all of these parts together 1 The new PCU motor 2 The new flywheel assembly B...

Page 76: ...a suffix change was made to the brushless motor AX060319A AX060319B The PCU motors AX060319A Brushless Motor 8 8W 9Z have been checked from the first production to make sure that the rotation is even...

Page 77: ...56600391 Ricoh Aficio 3224C Gestetner DSc424 Lanier LD124c 220 230 240 50 60 Asia etc B156 29 K7156600596 Ricoh Aficio 3232C Savin C3210 Gestetner DSc432 Lanier LD132c 120 60 USA B220 17 K72568xxxxx R...

Page 78: ...chanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other SYMPTOM Sometimes the circuit breaker P N 11071103 is...

Page 79: ...1 March production 05 A B1545552A fwu V1 011 February production 05 Symptom Corrected Version A registered User Color cannot be copied after the machine recovers from Low Power Mode or after the opera...

Page 80: ...e the main unit controller firmware to V1 07 or later V1 07 The bias voltage for Toner Refresh mode was changed to reduce the amount of toner that sticks to the ITB cleaning blade SP2 400 08 Cleaning...

Page 81: ...00 6 1 sheet step SP2 984 001 Duplex PCU Idling Setting Total Period T1 6 200 60 1 s step SP2 984 002 Duplex PCU Idling Setting Printing Prohibited Period T2 6 60 6 1 s step SP3 970 005 Image Area Rat...

Page 82: ...t 257 296 SP2 312 8 33 28 Mid 1st 210 256 Paper Transfer NN2 SP2 313 7 31 24 Mid 1st 257 296 SP2 314 7 31 24 Mid 1st 257 296 0 1 70 0 0 1 A step Note In addition to this BICU version be sure to update...

Page 83: ...007 0 1 2 0 1 0 0 8 0 1 s step Old default The default for the following SP modes image transfer current was changed This is to prevent residual images Paper Transfer LL1 Normal 1st 257 296 SP2 310 2...

Page 84: ...ot receive a fax when the fax connects to the line via PBX CAUSE The machine cannot correctly read the ringing signal due to an incompatibly between the wave pattern of the PBX ring signal and the met...

Page 85: ...Replace the installation procedure for the Data Overwrite Security Unit Type C or D with the procedure in this RTB from pg 2 Note The newly added areas are highlighted in blue The procedure was revis...

Page 86: ...hese settings must be changed before you do the installation procedure 2 Make sure that Admin Authentication is ON System Settings Administrator Tools Administrator Authentication Management Admin Aut...

Page 87: ...box has two pieces of tape A attached to the corners in the photo AND 2 These two tapes are blank If you can see VOID on the surface of the tape DO NOT install the components in the box Stop this pro...

Page 88: ...ower switch ON 7 Do SP5878 Option Setup 8 Exit SP mode 9 Turn the operation switch OFF and then turn the main power switch OFF 10 Turn the main power switch ON 11 Do SP5990 005 SP print mode Diagnosti...

Page 89: ...etin PAGE 5 6 Model General Date 23 Jan 06 No RGene021 Note This photograph is just an example for when Type D is installed Because the numbers in A are the same as the numbers in B the unit was insta...

Page 90: ...d with the correct type 3 Do the installation procedure in this RTB again from Step 1 13 Turn Auto Erase Memory Setting ON User Tools System Settings Administrator Tools Auto Erase Memory Setting ON 1...

Page 91: ...Service Calls z The following three user errors are causing service calls recently 1 The customer does not put the end fences or side fences in the correct position Result A paper jam occurs 2 The cus...

Page 92: ...tion Then tell the customer that the side fence should be set flush against the paper stack z If the customer gives their approval secure the side fences in place A with two screws Note These two scre...

Page 93: ...ray advise them to press the key and set the paper type and paper size direction 3 Advise customers to open and close the front cover after removing jammed paper Note z If this is not done the jam con...

Page 94: ...rmation Product Safety Other SYMPTOM The BICU board is defective or the controller board is defective and SC838 occurs Verification Error CAUSE A short circuit occurs with the 5VF or 5VE line in the h...

Page 95: ...rotating equipment Applied from February 20 2006 In the Field Do the following when you install the shift tray install the bridge unit or do maintenance on the controller box 1 Be careful not to damag...

Page 96: ...Technical Bulletin PAGE 3 3 Model Model TH C1 Date 28 Feb 06 No RB156024 Protective electrical tape...

Page 97: ...r received emails z Defective HDD Email Sending Data Error 873 B Machine detects an HDD error during warm up z Email s previously sent by the machine and stored in the hard drive may contain damaged d...

Page 98: ...ril production 05 B B1545552B fwu V1 021 March production 05 A B1545552A fwu V1 011 February production 05 Symptom Corrected Version In rare cases the machine freezes when it recovers from sleeping mo...

Page 99: ...n off control for the ITB cleaning clutch was added for duplex printing Note The On Off control for this clutch can now be adjusted separately for simplex and duplex SP2 924 03 ITB Cleaning Clutch Off...

Page 100: ...00 6 1 sheet step SP2 984 001 Duplex PCU Idling Setting Total Period T1 6 200 60 1 s step SP2 984 002 Duplex PCU Idling Setting Printing Prohibited Period T2 6 60 6 1 s step SP3 970 005 Image Area Rat...

Page 101: ...t 257 296 SP2 312 8 33 28 Mid 1st 210 256 Paper Transfer NN2 SP2 313 7 31 24 Mid 1st 257 296 SP2 314 7 31 24 Mid 1st 257 296 0 1 70 0 0 1 A step Note In addition to this BICU version be sure to update...

Page 102: ...007 0 1 2 0 1 0 0 8 0 1 s step Old default The default for the following SP modes image transfer current was changed This is to prevent residual images Paper Transfer LL1 Normal 1st 257 296 SP2 310 2...

Page 103: ...ch production 05 B1545550 fwu V1 02 February production 05 Symptom Corrected Version The machine may stall when the operator changes the Authentication settings in Administrator Tools and then exits S...

Page 104: ...s WINS is enabled GFPR RC05060014 Fixed If the devices receives more than 300 login attempts without cycling the power the error message SC991 will be displayed on the operation panel and users will n...

Page 105: ...achine Management is OFF User Tools Administrator Tools Occurrence conditions of SC870 were changed to prevent unnecessary occurrences Scanner and address in the HDD communication mal function Modifie...

Page 106: ...Bluetooth Fixed The device may stall if it receives a PCL XL job containing an image Only images created by specific graphics applications such as Route66 will trigger the problem Fixed The device ma...

Page 107: ...ne production 05 B6766540 fwu V0 39 February production 05 Symptom Corrected Version ENG Improvement of performance for importing or exporting an MFP address book using SmartDeviceMonitor for Admin s...

Page 108: ...accessing the device at the same time Using DeskTopBinder to send scanned files from the Document Server to a server such as ScanRouter Configuration of the device using SDM for Admin s User Manageme...

Page 109: ...00 February production 05 Symptom Corrected Version Sometimes a network error occurs and as a result a fax cannot be sent with DeskTopBinder The machine does not respond when the operator tries to do...

Page 110: ...port Sec Service Support Dept Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Saf...

Page 111: ...ed in the wrong direction SOLUTION If you cannot remove the shipping retainer when you install a machine from the Affected Units list do the following procedure 1 Remove the PCU from the machine 3 scr...

Page 112: ...230643 K7257220169 K7166100163 7 K7166110148 K7157220372 K7257210196 K7157230652 K7257220177 K7166100193 8 K7166110178 K7157220385 K7257210204 K7157230670 K7257220227 9 K7157220402 K7257210224 K715723...

Page 113: ...hnical Bulletin PAGE 4 4 Model Model TH C1 Date 5 Apr 06 No RB156026 45 K7166120210 46 K7166120246 47 K7166120320 48 K7166120356 49 K7166120387 50 K7166120418 51 K7166120443 52 K7166120455 53 K7166120...

Page 114: ...t sheet of the paper stack in the LCT jams or noise occurs and the paper is not fed CAUSE One or more of the following The distance between the side fences is narrow As a result the paper is not moved...

Page 115: ...e Old part number New part number Description Q ty Int G5692640 B6002640 B6002645 FRONT SIDE FENCE 1 X O G5692650 B6002650 B6002655 REARSIDE FENCE 1 X O Note G5692640 B6002640 G5692650 B6002650 O O Th...

Page 116: ...All error 1 HDD 874 D An HDD NVRAM data error is detected after the Delete All Memory feature of the Data Overwrite Security Unit is executed Note The source of the error is a Data Overwrite Security...

Page 117: ...nd controller firmware Ver 1 08 or later Changed The following settings have been added to WIM Configuration Device Settings System 1 Display IP Address on the Display Panel Displays the device s IP a...

Page 118: ...evice Settings System 1 Display IP Address on the Display Panel Displays the device s IP address on the panel 2 Permit ROM Update Enable Disable firmware updates 3 Print Priority function The device n...

Page 119: ...Model TH C1 Date 5 Oct 05 No RB156011a Symptom Corrected Version Fixed Leading zeros will be removed from byte counts in LPD control files zero suppression GFPR RC RC05070006 Fixed RC gate may someti...

Page 120: ...ta Encryption Standard Service Module firmware history Part No Program name B1566560 C B1566560C fwu V3 10 May production 06 B B1566560B fwu V3 09 1 November production 05 A B1566560A fwu V2 08 Februa...

Page 121: ...03 December Production 05 J B1545552J fwu V1 09 03 November Production 05 H B1545552H fwu V1 08 03 October Production 05 G B1545552G fwu V1 07 August Production 05 F B1545552F fwu V1 06 July Producti...

Page 122: ...ot used for Toner End control so this BICU version ignores the signal An SC545 misdetection occurs when the machine recovers from Energy Saver mode or when the main switch is turned ON It is possible...

Page 123: ...is BICU version be sure to update the main unit controller firmware to V1 06 or later V1 05 SP modes for Toner Refresh mode and PCU rotation when repeat B W duplex copies prints are made This is to en...

Page 124: ...t 257 296 SP2 312 8 33 28 Mid 1st 210 256 Paper Transfer NN2 SP2 313 7 31 24 Mid 1st 257 296 SP2 314 7 31 24 Mid 1st 257 296 0 1 70 0 0 1 A step Note In addition to this BICU version be sure to update...

Page 125: ...007 0 1 2 0 1 0 0 8 0 1 s step Old default The default for the following SP modes image transfer current was changed This is to prevent residual images Paper Transfer LL1 Normal 1st 257 296 SP2 310 2...

Page 126: ...tion might cause the device to stall if submitted via USB Centronix or Bluetooth Fixed The device may stall if it receives a PCL XL job containing an image Only images created by specific graphics app...

Page 127: ...Technical Bulletin PAGE 2 2 Reissued 22 Jun 06 Model Model TH C1 Date 5 Oct 05 No RB156009b Symptom Corrected Version First release V1 00...

Page 128: ...oduction 05 Symptom Corrected Version An extra thumbnail file is created when a Fax reception document is delivered V05 00 00 Sometimes a network error occurs and as a result a FAX cannot be sent with...

Page 129: ...to remove the black toner cartridge CAUSE The shutter release position is only 12mm from the edge of the cartridge As a result the cartridge cannot be removed easily Note The shutter release position...

Page 130: ...E 2 2 Model Model TH C1 Date 21 Jun 06 No RB156029 Procedure Do the following if the black cartridge is hard to open 1 Push in the black toner cartridge all the way 2 Pull out the black toner cartridg...

Page 131: ...r motor harness if this harness is white From May 2006 production the material of the harness was changed to a more environmentally friendly type The new harness is white and the material is harder th...

Page 132: ...Technical Bulletin PAGE 2 2 Model Model TH C1 Date 21 Jun 06 No RB156030 Do not straighten the harness Rear view QL is disconnected QL QL is disconnected Front view QL...

Page 133: ...WAN 1 X X 13 15 B1545232 B1545226 PCB LCDC Korea Ass y 1 X X 13 15 B1545233 B1545227 PCB LCDC China Ass y 1 X X 13 15 B1545236 B1545223 PCB LCDC NA Ass y 1 X X 13 15 B1545237 B1545224 PCB LCDC EU Ass...

Page 134: ...achines RoHS Compliant Parts Non RoHS Compliant Parts RoHS Compliant Machines OK DO NOT USE Non RoHS Compliant Machines OK OK 3 Note the following visual differences between the old and new parts Visu...

Page 135: ...156031 1 6 5 4 3 7 8 9 10 11 12 13 14 15 16 17 18 19 28 20 21 22 23 24 25 26 27 29 2 30 31 32 101 101 102 102 102 102 102 102 101 34 33 Cut in Serial Numbers The above changes were applied from March...

Page 136: ...June production 05 B1545550C fwu V1 05 May production 05 B1545550B fwu V1 04 April production 05 B1545550A fwu V1 03 March production 05 B1545550 fwu V1 02 February production 05 Symptom Corrected Ver...

Page 137: ...s the ROM by the Remote Firmware Update function 0 1 0 1 step 0 Yes 1 No SP5 005 001 IP Address Display Display the IP Address on the LCD 0 1 0 1 step 0 No 1 Yes Note These above functions are only av...

Page 138: ...using the Fax or Scanner applications of a device with the MLB option This only occurs if storing the job is attempted just after power on V1 07 Print and Copy speed is decreased when the data overwr...

Page 139: ...addition to this main unit controller version be sure to update the BICU firmware to v1 03 or later SC990 occurs if a user starts a print job for a Document Server document logs out during the job and...

Page 140: ...545425 HARNESS FFC LD 1 X O 19 11 A B1545210 B1545214 PCB BICU ASS Y 1 X O 45 22 B1545425 B1545441 LD HARNESS FFC 1 X O 45 19 34 11 B B1541852 B1541854 IMAGING UNIT WITH LD HARNESS 1 X O 19 Note A Onl...

Page 141: ...U board or imaging unit with the new BICU board or imaging unit for the first time install it with the new LD harness together as a set Note To ensure this the new imaging unit B1541854 and new BICU b...

Page 142: ...C1 Date 05 Jul 06 No RB156032 3 Note the visual differences between the old new parts Visual difference between the old new LD harness Old non RoHS Edges of support plate are blue New RoHS Edges of s...

Page 143: ...RB156032 Visual difference between the old new BICU board The part number printed on the BICU board was changed B1545210to B1545214 Visual difference between the old new imaging unit The part number p...

Page 144: ...n PAGE 5 5 Model Model TH C1 Date 05 Jul 06 No RB156032 101 101 101 10 11 9 8 4 102 6 5 101 18 103 103 13 14 15 16 19 101 102 17 101 7 101 101 1 102 2 3 12 P N printed on the imaging unit PCB Old B154...

Page 145: ...vice manual revision Retrofit information Product Safety Other SYMPTOM The PCU cannot be pulled out if the fusing unit is not pulled out first Note This does not affect image quality in any way CAUSE...

Page 146: ...is now only one part In the field Whenever you remove the PCU during service activities 1 First pull out the fusing unit halfway 1 screw 2 Remove the PCU 3 screws 3 After you finish the maintenance re...

Page 147: ...X O The fusing unit has been returned to the old condition A A C O O Again adding the skew adjustment mechanism without the limitation of the Fusing unit PCU overlapping B Except for the serviceabilit...

Page 148: ...6L48560051 to 6L48560140 B15626 6L48660001to 6L48660090 B15627 K7166530159 K7166530292 to K7166530674 K7166500134 to K7166500314 K7166600004 to K7166600277 K7166600281 to K7166600296 K7166600298 K7166...

Page 149: ...sia Taiwan Models Chinese Models Korean Models Japanese Effective Date Ver Program No Program No Program No Program No Program No Program No 1 16 B1545536C July production 06 1 15 B1545541 November pr...

Page 150: ...Bulletin PAGE 2 2 Model Model TH C1 Date 05 Sep 06 No RB156034 Symptom Corrected Version First release V1 08 US EU models V1 09 Asia Taiwa n models V1 10 Chinese model V1 15 Korean models V1 12 Japan...

Page 151: ...d with the normal amount of force CAUSE The operator closes the front door with too much force and the front door switch boss pushes too strongly on the safety switch SOLUTION Production line The proj...

Page 152: ...20 230 240 50 Europe B156 26 6L49050001 Ricoh Aficio 3224C 220 230 240 50 60 Europe etc B156 27 K7156930001 Ricoh Aficio 3224C 220 230 240 50 60 Korea etc B156 28 K7166400001 Ricoh Aficio 3224C Gestet...

Page 153: ...id username or password for Scan to SMB TechMail OTS 2007 1913 4 The device cannot login to Windows Vista via SMB V4 19 Important note NIB firmware Ver 4 17 or later must be used with Websys firmware...

Page 154: ...using a domain controller in a different subnet GFPR RA05070006 Changed The device can accept multiple incoming diprint port9100 sessions Changed Communications via diprint port9100 are now transmitte...

Page 155: ...ned for fax transmission using the ADF the machine makes a beep sound which is normally made when an original is left on the exposure glass V06 00 01 An extra thumbnail file is created when a Fax rece...

Page 156: ...story This is to inform you of the Main Unit Controller firmware history Part No Program name B1545550 B1545550M fwu V1 14 1 July production 07 B1545550L fwu V1 13 June production 06 B1545550K fwu V1...

Page 157: ...firmware version 2 00 or later need to be applied to fix this issue 4 Either the scanner or the entire device might stall if an LDAP search reference recursively spans 3 or more servers 5 SC819 occurs...

Page 158: ...all 3 of NCS firmware ver 4 17 or later Controller firmware Ver 1 08 or later and Websys firmware Ver 1 02 or later have been applied to the device Fixed Users cannot log into an MFP via Windows Auth...

Page 159: ...the BICU v1 04 modification For details please see RTB RB156005 Note In addition to this main unit controller version be sure to update the BICU firmware to v1 05 or later V1 06 The firmware cannot be...

Page 160: ...Model TH C1 Date 19 Jul 05 No RB156006d Symptom Corrected Version The operation panel freezes if a user logs in through User Authentication logs off just after starting a job presses the C S key and...

Page 161: ...s if the URL used to access WIM contains a Host Name and Domain Name The domain name setting in the MFP is not blank It does not happen if the URL contains an IP address Note To fix this issue all of...

Page 162: ...irect Print jobs PS3 function sent via DeskTopBinder in Driverless Mode are cancelled if User Code Authentication is enabled The print speed may decrease when PCL data is printed with HDD fonts The ma...

Page 163: ...guese and Danish for Used Toner Bottle are worded in Web Image Monitor 2 Attempting to configure an IPP Authentication password of 8 two byte numeric digits will cause the device s web service to stal...

Page 164: ...e firmware updates 3 Print Priority function The device now supports the ROM update function via WIM Configuration ROM Update Web Image Monitor is available in Korean Some menu items in WIM are improp...

Page 165: ...System Controller firmware version 1 14 1 or later and Netfile firmware version 2 00 or later need to be applied to fix this issue 2 Accessing the document server in WIM via a single sign on server mi...

Page 166: ...enu the Document Server menu takes a long time to be displayed This problem also happens in reverse The below operations may not complete successfully if multiple PCs are accessing the device at the s...

Page 167: ...wu V1 02 July production 07 B6766550 fwu V1 01 February production 05 Symptom Corrected Version Symptom corrected 1 Accessing the document server in WIM via a single sign on server might result in 404...

Page 168: ...118 of the fusing unit overlaps with the PCU as shown Note Previously the front side plate was separated into two parts to meet a field request Front Side Plate B1544118 Front Adjustment Side Plate B1...

Page 169: ...front side plate is now only one part In the field Whenever you remove the PCU during service activities 1 First pull out the fusing unit halfway 1 screw 2 Remove the PCU 3 screws 3 After you finish...

Page 170: ...Technical Bulletin PAGE 3 6 Reissued 23 Jul 07 Model Model TH C1 Date 11 Jul 06 No RB156033a Fusing Unit PCU...

Page 171: ...nism X O The fusing unit has been returned to the old condition A A C O O Again adding the skew adjustment mechanism without the limitation of the Fusing unit PCU overlapping B Except for the servicea...

Page 172: ...2 to K7266500073 B22029 K7266600001 to K7266600002 Cut in Serial number C to D RAI China Production MODEL NAME V Hz DESTINATION CODE SERIAL NO Ricoh Aficio 3224C Savin C2410 Gestetner DSc424 Lanier LD...

Page 173: ...220 29 Spare part only Gotenba Japan Production MODEL NAME V Hz DESTINATION CODE SERIAL NUMBER Ricoh Aficio 3224CG Savin C2410 Gestetner DSc424 Lanier LD124c 120 60 USA B156 58 Spare part only Ricoh A...

Page 174: ...ng unit is slightly higher or lower than the front side SOLUTION Production line The fusing unit was changed so that it is possible to adjust the height of the front rear sides of the unit In the fiel...

Page 175: ...2 screws inside out and secure the screws at the upper position Note This will raise the front side of the fusing unit z If the image shown by the solid line occurs Attach the new Adjust Plate B15441...

Page 176: ...LD124c 220 230 240 50 Europe B156 24 Spare part only Infotec ISC1024 220 230 240 50 Europe B156 26 Spare part only Ricoh Aficio 3224C 220 230 240 50 60 Europe etc B156 27 Spare part only Ricoh Aficio...

Page 177: ...NUMBER Ricoh Aficio 3224CG Savin C2410 Gestetner DSc424 Lanier LD124c 120 60 USA B156 58 Spare part only Ricoh Aficio 3224C 110 60 Taiwan B156 59 K7170200001 Gestetner DSc424 Nashuatec DSc424 Rex Rot...

Page 178: ...en cover is opened closed repeatedly over a long period of time and each time the operator touches the platen cover sheet As a result this area of the platen cover sheet is gradually worn down SOLUTIO...

Page 179: ...e early stages of the machine s launch This RTB describes how to install the new clutch into the old transport drive unit Parts number information The new parts are listed in the part catalogue Old pa...

Page 180: ...Technical Bulletin PAGE 2 7 Model Model TH C1 Date 28 Sep 07 No RB156039 Procedure 1 Remove the transport drive unit 2 Remove the bushing A 1 mold ring 3 Remove the shaft while releasing the stopper A...

Page 181: ...TH C1 Date 28 Sep 07 No RB156039 4 Remove the cleaning drive shaft B bushing clutch C 5 Replace the cleaning drive shaft bushings and clutch with new ones New shaft 7 6 mm Old shaft 9 2 mm Old bushing...

Page 182: ...nical Bulletin PAGE 4 7 Model Model TH C1 Date 28 Sep 07 No RB156039 6 Install the parts on the new shaft in the following order 1 Plastic white ring D 2 Spacer E 3 Spring F 4 Gear G 5 E Ring H D E F...

Page 183: ...Sep 07 No RB156039 7 Bend the clutch stopper so that the new clutch can be installed with the bent stopper as shown 8 Assemble the clutch cleaning shaft bushing in the reverse order as shown 1 Tempor...

Page 184: ...ning shaft 3 Install the bushing and mold white ring 4 Pass the clutch harness through the hole as shown Take care not to damage the harness 9 Put back the transport drive shaft It is not necessary to...

Page 185: ...icoh Aficio 3224C Gestetner DSc424 Lanier LD124c 220 230 240 50 60 Asia etc B156 29 K7156600596 Ricoh Aficio 3232C Savin C3210 Gestetner DSc432 Lanier LD132c 120 60 USA B220 17 K72568xxxxx Ricoh Afici...

Page 186: ...rm you of the Main Unit Controller firmware history Part No Program name B1545550 B1545550N fwu V1 15 November production 07 B1545550M fwu V1 14 1 July production 07 B1545550L fwu V1 13 June productio...

Page 187: ...2 or later NFA firmware ver 2 00 or later Printer firmware ver 1 06 or later 3 The mixed size of PDF created by the scanner might not match the size selected in the operation panel Note Both System fi...

Page 188: ...s the ROM by the Remote Firmware Update function 0 1 0 1 step 0 Yes 1 No SP5 005 001 IP Address Display Display the IP Address on the LCD 0 1 0 1 step 0 No 1 Yes Note These above functions are only av...

Page 189: ...using the Fax or Scanner applications of a device with the MLB option This only occurs if storing the job is attempted just after power on V1 07 Print and Copy speed is decreased when the data overwr...

Page 190: ...addition to this main unit controller version be sure to update the BICU firmware to v1 03 or later SC990 occurs if a user starts a print job for a Document Server document logs out during the job and...

Page 191: ...ata sheet included in the spare SBU unit SP4 540 Row No 1 Numbers 1 to 6 please ignore Row No 2 Numbers 7 to 10 please store 0 in the following SP modes 7 SP 4 540 001 8 SP 4 540 002 9 SP 4 540 003 10...

Page 192: ...s ON Note DCS means Digital Command Signal a standard fax protocol signal V06 00 01 Symptom corrected When an original is scanned for FAX transmission using the ADF the machine makes a beep sound whic...

Page 193: ...Technical Bulletin PAGE 2 2 Reissued 02 Dec 08 Model Model TH C1 Date 2 Dec 08 No RB156016d Symptom Corrected Version First release V01 00 00...

Page 194: ...itions SOLUTION In the field Replace the touch panel see the procedure below Service parts The adhesive was changed to one that will not expand under conditions of standard office environments Note Th...

Page 195: ...cal Bulletin PAGE 2 7 Model Model TH C1 Date 13 Apr 09 No RB156041 Touch Panel Replacement Procedure 1 Remove the operation panel 5 screws 1 connector 2 Remove the operation panel cover A 3 hooks 3 ho...

Page 196: ...en the old and new touch panels Old B2135222 The tip B of the electrode attached to the touch panel is brown New H3109900 This tip B is white IMPORTANT Therefore if the tip B is white do not replace t...

Page 197: ...ket 8 screws 5 Remove the four screws from the LCD circled below in red Then detach the LCD from the operation panel as shown Important There is a connector attached to the left side of the LCD which...

Page 198: ...e touch panel is attached to the LCD so remove the touch panel from the LCD 2 Only replace the touch panel Do not replace the LCD 7 Re assemble the operation panel in the reverse order of the steps ab...

Page 199: ...ess Touch Screen Adjust or press 1 key 2 Use a pointed not sharp tool to press the upper left mark 3 Press the lower right mark after it appears 4 Touch a few spots on the touch screen to confirm that...

Page 200: ...cal Bulletin PAGE 7 7 Model Model TH C1 Date 13 Apr 09 No RB156041 How to distinguish the new parts from the old parts New parts The tip of the electrode is white Old parts The tip of the electrode is...

Page 201: ...r 2 Service Manual Correction Step 5 was added to the oil supply unit removal procedure Oil Supply Unit 1 Fusing unit 2 Put the fusing unit on a level place 3 Remove the cap A from the fusing unit cov...

Page 202: ...Old part number New part number Description Q ty Int Page Index Note B1544263 PLATE OIL APPLICATION UNIT REAR 0 1 41 26 New index Change The Oil Supply Unit Stopper was added to the parts catalog in...

Page 203: ...art information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 Change Reason The index numbers in the illustration were corrected...

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