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10 August, 2001
SERVICE CALL CONDITIONS
7-9
Trouble-
shooting
Code No.
Symptom
Possible Cause
Self-diagnostic Error: NVRAM/Optional
NVRAM
826
D
The NVRAM or optional NVRAM
returned an error during the self-
diagnostic test.
Replace the NVRAM on the controller
board
Self-diagnostic Error: RAM
827
D
The resident RAM returned a verify
error during the self-diagnostic test.
Download controller firmware again
Self-diagnostic Error: ROM
828
D
The resident read-only memory
returned an error during the self-
diagnostic test.
•
Controller board defective
•
Download controller firmware again
Self-diagnostic Error: Optional RAM
829
D
The optional RAM returned an error
during the self-diagnostic test.
•
Replace the optional memory board
•
Controller board defective
Self-Diagnostic Error: Parallel Interface
835
D
Loopback test error.
•
Loopback connector not detected
•
IEEE1284 connector defective
•
Controller board defective
Self-diagnostic Error: Resident Font
ROM
836
D
The resident font ROM returned an
error during the self-diagnostic test.
Replace the controller board
Self-diagnostic Error: Optional Font
ROM
837
D
The optional font ROM returned an
error during the self-diagnostic test.
Replace the controller board
Self-diagnostic Error: Clock Generator
838
D
A verify error occurred when setting
data was read from the clock generator
via the I2C bus.
Replace the controller board
Network I/F Abnormal
850
D
NIB interface error.
•
NIB defective
•
Controller board defective
IEEE 1394 I/F Abnormal
851
D
IEEE1394 interface error.
•
IEEE1384 interface board defective
•
Controller board defective
Startup without HD connection at main
power on
860
B
The hard disk connection is not
detected.
•
Cable between HDC and HDD loose
or defective
•
HDD power connector loose or
defective
•
HDD defective
•
Replace the controller board
Startup without HD detection at power
key on
861
B
The hard disk connection is not
detected.
•
Cable between HDC and HDD loose
or defective
•
HDD power connector loose or
defective
•
HDD defective
Replace the controller board
Maximum number of bad sectors
detected on HD
862
A
Up to 101 bad sectors have appeared
in the area on the hard disk where
image data is archived, and the hard
disk may require replacement.
SC863 returned while reading data
from the HD and the number of
registered bad sectors reached 101.