Troubleshooting
104
4
Solving Problems
This table lists some common problems and their solutions.
Problem
Solutions
Reference
Cannot transmit or receive.
The telephone line may
have become disconnected.
Make sure it is correctly con-
nected.
p.196 “Connecting to a Telephone
Line”,
Advanced Features
The data stored in the ma-
chine memory (Memory
Transmission/Reception,
Substitute Reception, or
Auto Document; or data of
other standby document)
has been deleted.
Check the Power Failure Re-
port, and then request the
sender to send the deleted
fax message again or store
the deleted document into
memory once more.
p.174 “Power Failure Report”,
Ad-
vanced Features
Multiple sheets are fed into
the ADF at the same time, or
the original will not feed in
at all.
If the original is too thick,
too thin, or the back surface
is slippery, it might not be
fed into the ADF properly.
Only set appropriate types
of originals in the ADF.
p.200 “Acceptable Types of Origi-
nals”,
Advanced Features
Image background appears
dirty when received at the
other end.
Adjust the scan density.
p.44 “Scan Settings”
Printed or sent image con-
tains black lines or spots.
The ADF is dirty. Make sure
that ink or eraser is dry be-
fore setting originals.
p.183 “Cleaning the Scanner”,
Ad-
vanced Features
Message appears blank at
the other end.
The original was placed
with the wrong side facing
down. Place it with the op-
posite side facing down.
p.33 “Placing Originals”
Received image is too light. Request the sender to in-
crease the image density.
p.200 “Acceptable Types of Origi-
nals”,
Advanced Features
When using moist, rough or
processed paper, the print-
ed image may be hard to
see. Only use recommended
paper types.
When
D
is blinking, toner is
beginning to run out. Re-
place the toner cartridge
soon.
p.92 “Replacing the Toner Car-
tridge”
You cannot add any desti-
nations to a Group even
though the maximum ca-
pacity does not seem to have
been reached.
100 destinations have been
programmed with the
number keys. Program ad-
ditional destinations with
Quick Dials or Speed Dials
instead.
p.49 “Using Quick Dials” or p.50
“Using Speed Dials”
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