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Chapter 5 AN100U/UX Troubleshooting
Redline Communications Inc. Confidential and Proprietary
Step 3
You can use a basic ping test to verify IP connectivity. See “Using the Ping Utility” on
page 2-10.
Step 4
Log into the serial interface as outlined in “Sector Controller Serial Communication Issues”
on page 5-13 and verify that the IP address configured for the AN100U/UX's management
interface is reachable based on your computer's routing table.
Step 5
Check the IP address of the AN100U/UX using the CLI by entering the following command:
show ipaddess
This will display the IP address of the selected device. Refer to the RedMAX AN100U/UX
Base Station User Guide for detailed information on using the CLI.
Step 6
Check the IP address of the subscriber unit using the CLI by entering the following
command:
show ssInfo
Step 7
Verify that the computer is connected to the appropriate Ethernet port on the AN100U/UX.
If the device is configured for integrated management, connect the ethernet cable to the
Data port. If configured for separated management, connect the cable to the Management
port. See “Configuring the AN100U/UX for Management via the Management Port” on
page 5-11 for detailed information on determining how the device is managed.
Connectivity from Behind a Subscriber Unit
The AN100U/UX is inaccessible from behind any of its registered subscriber units, for
security purposes. If your computer is connected downstream of the AN100U/UX, you will
need to either move your computer upstream from the sector controller, or install a router
upstream of the AN100U/UX which will be able to route the management traffic from your
computer, regardless of it’s location, to the AN100U/UX.
Connectivity with Internet Explorer
If you are using Internet Explorer, and you find that it hangs or freezes occasionally when
you are connected to a sector controller, you can try running the application without
extensions.
Step 1
Open a the Windows Start Menu and select Run:
Start > Run
Step 2
Enter the following command
iexplore -extoff
Step 3
Alternatively, you can use Mozilla Firefox, available at www.getfirefox.com.
