RED DSMC OPERATION GUIDE: WEAPON/SCARLET-W
COPYRIGHT © 2016 RED.COM, INC
955-0116_V6.1, REV-U | 157
ERROR 0X00000020
SYMPTOM
The display shows a message with the phrase “Error 0x00000020. Please save log and send to RED support.”
POTENTIAL RESOLUTIONS
Perform a secure format of the SSD. For more information, see the
at
Update the camera firmware to the latest release build available for download at
.
Submit a Technical Support request at
. Include the following with the request:
‒
Log file. For more information, go to
‒
List of modules, lens, and third-party accessories that were attached when the error occurred.
‒
Method for powering the camera when the error occurred (include battery types, power modules, and
power cables).
TIGHTEN DC IN CONNECTOR
SYMPTOM
The DC IN connector nut is loose.
POTENTIAL RESOLUTIONS
Tighten the loose DC IN connector nut using a pair of heavy duty strong point tweezers.
WARNING:
DO NOT OVERTIGHTEN.
OPTIONAL:
Add a small amount of Loctite
®
222 (low strength thread locker) to the threads of the DC IN connector
nut to prevent the connector from becoming loose again.
CAMERA DOES NOT TURN ON
SYMPTOM
The camera does not turn on (does not boot up), even when powered.
POTENTIAL RESOLUTIONS
Remove all accessories and power the camera using the DSMC AC Power Adaptor.
Perform a Hard Restore. For more information, go to
“Perform a Hard Restore” on page 157
.
Update the camera firmware to the latest release build available for download at
.
PERFORM A HARD RESTORE
A common way to resolve camera firmware issues is to perform a Hard Restore. A Hard Restore functions like
a System Restore in that it changes all settings to the factory default values.
To perform a Hard Restore, follow the instructions below:
1. With the camera turned off, hold the
PWR/REC
key on the camera for 20 seconds or until the fans turn at a
high speed.
2. Release the
PWR/REC
key.
The screen displays correctly.
NOTE:
User key settings will be reset as well as any other changes from the default settings.
