Raritan DOMINION DSX-0N-E, User Manual

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A
PPENDIX
F: T
ROUBLESHOOTING
209
Appendix F: Troubleshooting
The following tables describe problems and suggested solutions for the problems.
Page Access
Table 86 Troubleshooting Page Access
P
ROBLEM
S
OLUTION
Cannot login – what are
factory defaults? (only for
Dominion SX units
running firmware version
2.5 or higher)
Cannot login – non
defaults. username:
admin
(all lower case)
password:
raritan
(all lower case)
1. Check multiple login per user status. If disabled and there is
already a session established opening anew one fails.
2. Check Local Authentication status. If it is not enabled only
remote users may login.
Server Unreachable If a unit appears to be unreachable by a given browser, run through
the following troubleshooting list:
1.
Verify that the unit is powered on.
2. Verify that the unit is properly connected to a network.
3. Ping the unit from a computer on the same network to ensure
that network communication with the unit occurs.
•
Should the
ping
fail, contact your network administrator.
There may be a problem with your network configuration
that is preventing communication with the unit.
•
Should the
ping
succeed, consult the following topics.
DNS Error/Server
Unreachable When attempting to connect to the Dominion SX URL using
Microsoft IE, a web page may appear indicating a DNS error and
reading that the server is unreachable.
Remove any installed Dominion SX certificates and restart the
browser.
Unsupported Encryption The unit supports only 128-bit SSL encryption.
•
In Internet Explorer, view
Help
→
About Internet Explorer
and determine the maximum SSL bit strength for the
browser. If it is not at the desired strength, it is
recommended that the browser be upgraded.
•
In Netscape, view
Communicator
→
Tools
→
Security
Info
→
SSL v3.0 Configuration
and ensure that 128-bit
SSL is supported