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ProSoft Technology, Inc., Support, Service & Warranty
RLX-IH
♦
802.11b
Industrial Hotspot
ProSoft Technology, Inc.
Page 93 of 99
April 10, 2007
Return of Units out of Warranty:
1
Customer sends unit in for evaluation
2
If no defect is found, Customer will be charged $100 plus shipping. New PO#
will be required.
3
If unit is repaired, charge to Customer will be 30%* of list price plus shipping.
New PO# will be required.
4
For an immediate exchange, a new module may be purchased and sent to
Customer while repair work is being performed. Credit for purchase of the
new module will be issued when the new module is returned per ProSoft's
shipping instructions and subject to ProSoft's policies regarding non-warranty
returns. This is in addition to repair of old module and any associated charges
to Customer.
5
If firmware is upgraded and unit returned, Customer will be charged $200 +
shipping. New PO# will be required.
6
If, upon contacting ProSoft Customer Service, the Customer is informed that
unit is believed to be unrepairable, Customer may choose to send unit in for
evaluation to determine if repair can be made. Customer will pay for shipping.
If unit cannot be repaired, the Customer may purchase a new unit.
Unrepairable Units:
3150-All
3750
3600-All
3700
3170-All
3250
1560 Can be repaired, if defect is in the power supply
1550 Can be repaired, if defect is in the power supply
3350
3300
1500-All
* 30% is an estimated repair cost only. The actual cost of repairs will be determined when
the module is received by ProSoft and evaluated for needed repairs.
Purchasing Warranty Extension:
As detailed below in ProSoft's Warranty, the standard Warranty Period is one
year (or in the case of RadioLinx modules, three years) from the date of delivery.
The Warranty Period may be extended for an additional charge, as follows:
Additional 1 year = 10% of list price
Additional 2 years = 20% of list price
Additional 3 years = 30% of list price
7.3 LIMITED
WARRANTY
This Limited Warranty ("Warranty") governs all sales of hardware, software and
other products (collectively, "Product") manufactured and/or offered for sale by
ProSoft, and all related services provided by ProSoft, including maintenance,
repair, warranty exchange, and service programs (collectively, "Services"). By