RLX-IH
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802.11b
ProSoft Technology, Inc., Support, Service & Warranty
Industrial Hotspot
Page 92 of 99
ProSoft Technology, Inc.
April 10, 2007
Engineer will ask you to perform several tests in an attempt to isolate the
problem. Simply calling and asking for a RMA without following our
instructions or suggestions will lead to the return request being denied. If after
these tests are completed the Product is found to be the source of the
problem we will issue an RMA.
3
All returned Products must be shipped freight prepaid, in the original shipping
container or equivalent, to the location specified by ProSoft, and be
accompanied by proof of purchase and receipt date. The RMA number is to
be prominently marked on the outside of the shipping box. Customer agrees
to insure the Product or assume the risk of loss or damage in transit.
Products shipped to a ProSoft location, sent via a shipment method other
than that specified by ProSoft or shipped without an RMA number will be
returned to the Customer, freight collect. Contact ProSoft Customer Support
for further information.
4
Please note there are
no returns on RadioLinx accessories, such as
antennas, cables, brackets, etc.
Non-Warranty Credit Returns:
Customer has an application change, ordered too many, does not need, etc.
10% Restocking Fee if Factory Seal is
not
broken
20% Restocking Fee if Factory Seal is broken
ProSoft retains the right, in its absolute and sole discretion, to reject any non-
warranty credit returns if the return is not requested within three (3) months after
shipment of the Product to Customer, if the Customer fails to comply with
ProSoft's shipping instructions or if the Customer fails to return the Product to
ProSoft by no later than six (6) months after Product was shipped to Customer.
Return of Units Under Warranty:
A technical support engineer must approve
all
defective returns, with case
number. If technical support engineer approves return of Product under ProSoft's
Warranty:
1
Module is repaired or replaced after a Return Material Authorization Numbers
entered and a
replacement invoice
is generated;
2
Credit for warranted item is issued when item is returned per ProSoft's
shipping instructions.
If no defect is found:
1
Credit is issued
If a defect is found and the defect is determined to be customer generated or if
the defect is otherwise not covered by ProSoft's Warranty, then:
1
If the module is not repairable, credit is
not
issued, and payment of the
replacement module is due.
2
If the module is repairable, credit is issued, but the repair charges are taken
out of the credit amount.
