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ProSoft Technology, Inc., Support, Service & Warranty
RLX-IH
♦
802.11b
Industrial Hotspot
ProSoft Technology, Inc.
Page 91 of 99
April 10, 2007
4
Module configuration and contents of configuration file
5
Module Operation
o
Configuration/Debug status information
o
LED
patterns
6
Information about the processor and user data files as viewed through the
configuration software and LED patterns on the processor.
7
Details about the serial devices interfaced, if any
An after-hours answering system allows pager access to one of our qualified
technical and/or application support engineers at any time to answer the
questions that are important to you.
7.1
How to Contact Us: Sales and Support
All ProSoft Technology® products are backed with unlimited technical support.
Contact our worldwide Technical Support team directly by phone or email:
Asia Pacific
+603.7724.2080,
Languages spoken include: Chinese, Japanese, English
Europe – Middle East – Africa
+33 (0) 5.34.36.87.20,
Languages spoken include: French, English
North America
+1.661.716.5100,
Languages spoken include: English, Spanish
Latin America (Sales only)
+1.281.298.9109,
Languages spoken include: Spanish, English
Brasil
+55-11.5084.5178,
Languages spoken include: Portuguese, English
7.2
RMA Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft
without notice. For warranty information, see Section C below entitled "Limited
Warranty". In the event of any inconsistency between the RMA Policies and the
Warranty, the Warranty shall govern.
7.2.1
All Product Returns:
1
In order to return a Product for repair, exchange or otherwise, the Customer
must obtain a Returned Material Authorization (RMA) number from ProSoft
and comply with ProSoft shipping instructions.
2
In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of the
telephone numbers listed above in paragraph A. A Technical Support