TROUBLESHOOTING AND ERROR OVERVIEW
/ FREQUENT OPERATIONAL WARNING MESSAGES
151
ARNING MESS
AG
ES
MosaiQ 125 - User Manual - November 2020 - Reference n°: MMSURM.0010.02
13.3
FREQUENT OPERATIONAL WARNING MESSAGES
During processing, warning messages will disply on the screen. Each of these messages
requires an action to continue operating the
MosaiQ 125
.
13.3.1
MOSAIQ 125 FAILS TO INITIALIZE
Messages on the
screen
ĐƟŽŶƐ
“Please check
doors”
1. Check magazine station door and reagent door are closed
properly.
2. If error repeats, contact your local technical representative.
“Please insert solid
waste box”
1. Check solid waste box is fully pushed in.
2. If error repeats, contact your local technical representative.
“Initialization not
possible Cancel
initialization”
1. Is
Status
Disconnected
?
2. If not, reboot computer workstation.
3. Check
MosaiQ 125
is on.
Blinking blue LED
4. Check if the blue LED is flashing (this can be viewed through the
process modules door).
5. Reboot
PC.
6. If it still disconnected, shutdown the computer workstation.
7. Turn
off
MosaiQ 125.
8. Wait 30 secs.
9. Turn on the computer workstation.
10. If error repeats, contact local technical representative.
13.3.2
UNABLE TO ADD TO PROCESS DUE TO WASTE LEVEL
Messages on the
screen
ĐƟŽŶƐ
“Warning not
enough waste re-
source”
1. Ensure waste canisters are empty.
2. Verify sensor connected properly (as shown).
Not correct
The connector is not fully plugged
on the canister.
Correct
The connector is correctly
plugged on the cannister
3. Verify system status shows connected in resources screen.
4. If error repeats, contact your local supplier technical service
representative.
