TROUBLESHOOTING AND ERROR OVERVIEW
/ ERRORS RELATED TO PROCESS MODULES
149
SS MODULES
MosaiQ 125 - User Manual - November 2020 - Reference n°: MMSURM.0010.02
13.2
ERRORS RELATED TO PROCESS MODULES
Each process module has its own related possible errors and troubleshooting instructions.
Please carefully follow the instructions provided.
13.2.1 MAGAZINE
STATION
Error message(s)
Severity
Recovery
Possible cause(s)
Target position not
reached
FATAL
ERROR
Reinitialize the
MosaiQ 125
Closing Magazine door.
- Too slow.
- Not in one movement
.
13.2.2 SAMPLE
STATION
Error message(s)
Severity
Recovery
Possible cause(s
)
Unexpected software
error. Application must
be closed
FATAL
ERROR
Reinitialize the
MosaiQ 125
&
Use a different sample ID
Manual entry of Sample ID.
- When a sample ID that has been
used before is manually entered
again.
Mitigation
Search for result ID on the result overview using the filter.
13.2.4 MICROARRAY
LOADING
Error message(s)
Severity
Recovery
Possible cause(s)
Target position not
reached
FATAL
ERROR
Reinitialize the
MosaiQ 125.
- Mechanism that pushes the
microarrays out of the Magazine.
- Magazine Red Cap (on top of the
microarrays) is stuck and blocks
the microarrays.
Surveillance Sensor
Inactive Before Start Of
Motion
FATAL
ERROR
Reinitialize the
MosaiQ 125
If not able to initialize, move the
gripper.
13.2.5 SAMPLE
ADDITION
Error message(s)
Severity
Recovery
Possible cause(s)
Processing error
CRITICAL
ERROR
- Check the sample and/or
Sample diluent bottle is correctly
plugged in.
- Re-prime Sample Diluent if
MosaiQ 125
is in idle mode.
Low sample or sample diluent
volume (IH/SDS).
- Power off, restart the system
and reinitialize the
MosaiQ 125.
- Prime sample diluent.
All samples with processing error
– might be related to sample dilu-
ent. Not enough priming of sample
diluent /Air bubbles (IH/SDS).
13.2.6 PIPETTOR
Error message(s)
Severity
Recovery
Possible cause(s)
Target position not
reached
FATAL
ERROR
- Check the tubing / re-adjust it
if required (blue coil around the
tubing) and reinitialize the
MosaiQ 125.
Pipettor tubing getting caught on
the rail.
