TROUBLESHOOTING AND ERROR OVERVIEW
/ INTRODUCTION
148
MosaiQ 125 - User Manual - November 2020 - Reference n°: MMSURM.0010.02
This section provides information on how to troubleshoot common errors that may arise
when using the
MosaiQ 125
.
13.1
INTRODUCTION
The
MosaiQ 125
presents four events classes from the lowest severity up to the highest.
භ
Message Events
භ
Warning Events
භ
Critical Events
භ
Fatal Events
13.1.1 MESSAGE
EVENTS
Message Events type 1
Events are classified as a message when they just contain information for transparency
purposes and do not fall in one of the other classes with a higher severity (no failure).
Message Events type 2
These messages give information related to the
Mosaiq 125
, state or transitions. They are
usually not necessary for the user and they do not require any action.
13.1.2 WARNING
EVENTS
Warning Events type 1
An event is classified as a warning to indicate a low severity issue. Typically a module has
detected an exceptional state, but could recover safely on its own.
Warning Events type 2
These warning events give indication to the user to perform something (e.g. fill level), it can
also indicate that a problem has been solved, or that a state has been changed.
13.1.3 CRITICAL
EVENTS
Depending on the severity of an error, the user can resolve a problem by following the
recovery instruction for each error message.
Critical error
An event is classified as a critical error, when an error condition affects test order
processing, but processing can continue for unaffected test orders. User intervention
might be required.
භ
Critical errors will provide information, they are displayed on the screen when they
are detected by the
MosaiQ 125
. Errors messages and descriptions can be reviewed
by tapping on the
Notifications
button from the MosaiQ Menu, as described in the
chapter 6.2.3
of this manual.
භ
Critical errors do not lead to a
MosaiQ 125
crash, but they warn the user that
something must be corrected to run the
MosaiQ 125
correctly.
භ
Critical errors can cause jobs to be cancelled. . For any reason a specific sample
cannot be run or must be canceled. In this case no result will be generated.
භ
As part of the critical errors, if a failure occurs due to not detecting the positive
controls, this will be described as a “
Data Reduction Error
”. This error maybe due to
several reasons and require some investigation.
භ
Critical errors can be caused by a pipetting error due to a Liquid Level Detection
(LLD), or Optical Liquid Verification (OLV) error.
13.1.4 FATAL
EVENTS
Depending on the cause, the user might be able to resolve the problem by following the
troubleshooting instructions and re-initializing the
MosaiQ 125
.
Fatal error
An event is classified as a fatal error when an error may cause the
MosaiQ 125
to crash and
generates error flags.
භ
Fatal errors are the most severe errors because they generate a crash on the
MosaiQ 125
.
භ
Fatal errors cause the loss of all samples that are currently being processed. That
means that the user needs to redo all tests that have been initiated when the fatal
error occurred. To check the assays impacted by this fatal error, go to the results
screen, the affected assays are tagged with a processing error message.
භ
When a fatal error occurs, the user has to check and troubleshoot the cause of the
crash and re-initialize the
MosaiQ 125
.
