Diagnostics
Scale Errors
CubiScan 25 Service Manual
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4. If, after completing the above steps, the CubiScan 125 is still frozen or not functioning, please
contact Quantronix Technical Assistance at +1 801-451-7000.
Ready Indicator Not Lighting
The ready indicator will light after the CubiScan 125 has completed the booting process. If this
indicator does not light, contact Quantronix Technical Assistance at +1 801-451-7000.
Touchscreen is Not Functioning
Complete the following steps if the touchscreen is frozen, behaving erratically, or responding
poorly.
1. Reboot the CubiScan 125.
2. Make sure the display cable is securely plugged in at both ends.
3. Is the touchscreen surface damaged? If the touchscreen is damaged, you may require a
replacement part. Contact Quantronix Technical Assistance at +1 801-451-7000 to obtain a
replacement part.
4. Calibrate the touchscreen.
5. Temporarily remove the SD card. If doing this does not correct the problem, continue on to
step 6.
6. Update the firmware. For information on how to do this, see
.
7. If, after completing the above steps, the touchscreen is still not responding, please contact
Quantronix Technical Assistance at +1 801-451-7000.
Scale Errors
This section describes the various scale errors that can occur with the CubiScan 125. Refer to the
following sections for more information.
Dashes in Weight Field
Review the following information if there are dashes in the weight field. The location of the
dashes is important.
Bottom Dashes
Dashes in the bottom of the weight field mean that the scale is reading less than zero. If you have
dashes appearing in the bottom of the weight field, complete the following steps:
•
Make sure that there are no fans blowing air onto the CubiScan 125. The scale is sensitive and
moving air can affect scale readings.
•
If there is no air interfering with the CubiScan 125, proceed to step 1 below.
