QIAcube Connect MDx User Manual 12/2020
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Comments and suggestions
Waste drawer jams but can still be
inserted
Empty the waste drawer. Perform daily maintenance, as
described in section 6.4.
Incorrectly inserted waste drawer
Handle the waste drawer with both hands when
inserting or removing the drawer.
Pipet tips not disposed of correctly
Make sure the top of the tip disposal slot (refer to
section 3.3, Internal features of the QIAcube Connect
MDx) is not broken.
Scratches appear on the instrument Always use the cleaning products as described in
section 6, Cleaning and Maintenance. Do not use
bleach or ethanol, as they can damage the surface of
the instrument.
Electronic
Display does not turn on
Do not touch the display with excessive force or use
corrosive chemicals to clean the display surface.
Contact QIAGEN Technical Services for repair.
Error when copying files to USB
Power OFF the QIAcube Connect MDx, wait for a few
minutes, and power it ON again. Save the file(s) to the
USB flash drive again. Check the USB flash drive on a
PC to ensure it is functional. If the error persists, contact
QIAGEN Technical Services.
USB device not detected
Be sure to use only use the USB stick delivered with the
instrument.
Power OFF the QIAcube Connect MDx, wait for a few
minutes, and power it ON again. Insert the USB flash
drive into the USB port. Check the USB flash drive on a
PC to ensure it is functional. If the error persists, contact
QIAGEN Technical Services.
Login screen not visible when
launching instrument
If the touchscreen does not display the login screen, but
instead a software update message is shown, power
OFF the QIAcube Connect MDx, wait for a few minutes.
Ensure that the USB flash drive is not inserted in the USB
port. Power ON the QIAcube Connect MDx again. The
login screen should be visible. If the error persists,
contact QIAGEN Technical Services.
