QIAcube Connect MDx User Manual 12/2020
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7
Troubleshooting
This section provides information about what to do if an error occurs while using the QIAcube
Connect MDx.
7.1
Contacting QIAGEN Technical Services
Whenever encountering a QIAcube Connect MDx error, be sure to have the following information
at hand:
Protocol name and version (found in the report file)
Software version (see section, 5.12 Updating software).
Serial number of the instrument can be found at the right of the
System
tab in the configuration
screen.
Sample input material
Detailed description of the error situation
This information will help you and your QIAGEN Technical Service Specialist to deal most efficiently
with your issue.
Note
: Information about the latest software and protocol versions can be found at
In some cases, updates may be available for addressing specific problems.
7.2
Creating a support package
The support package is a zip file that can be sent to QIAGEN Technical Services for diagnosis and
trouble shooting.
1.
On the menu bar, press the
Tools
icon ( ).
2.
Press the
Data Exchange
tab.
