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Contact
I
112
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Hanwha Q CELLS Corporation
: Q CELLS 86 Cheonggyecheon-ro Jung-gu Seoul Korea 04541(+82(0)2-729-3163)
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E-Service, Germany
: E-Service Haberkorn GmbH Augustenhöhe 7 06493 Harzgerode
(Technical Support, +49(0)39484-9763-85, [email protected])
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Hanwha Q CELLS Australia Pty Ltd
: Suite 1, Level 1, 15 Blue Street North Sydney, NSW 2060 Australia
(+61 (0)2 9016 3033, [email protected])
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For technical problems or inquiries for use, please contact the installation company.
To receive customer support, the following information is required.
1. Product type : Q.VOLT G2 HYB-4.6kW.1.1 (Germany), Q.VOLT G2 HYB-5.0kW.1.1 (Austraila)
2. Serial Number :
3. PV module type and configuration
4. Option equipment : Energy Meter Model Name
13. Contact
※ Serial Number
1
1. Country of manufacture
1 : Korea
2 : China
12-15. Y/Y
1903 : Production in 2019,
3rd week
2021 : Production in 2020,
21st week
17-18. Cumulative number
54 : 54th product
25 : 25th product
(00:00 to 23:59)
16. Day of the week
1 : Mon
2 : Tue
3 : Wed
4 : Thu
5 : Fri
6 : Sat
7 : Sun
2. Manufacture
1 : Hansol
2 : Dongyang
2
3
4
5
6
7
8
9
10 11 12 13 14 15 16 17 18
7. Product type
[Inverter]
1 : PV
2 : HYB
3 : AC
4 : DC
[Battery]
1 : NMC Cylindrical type
2 : NMC Square type
3 : NMC Pouch type
4 : LFP Square type
8-11. Power
1 : *10W
3 : *1000W
4 : *10kW
4601 : 4.6kW
5001 : 5kW
5003 : 500kW
1004 : 1MW
4001 : 4kWh
8001 : 8kWh
3. Manufacturing Line
1 : 1st
2 : 2nd
4. Product
1 : Inverter
2 : Battery
5. Generation
1 : G1
2 : G2
6. Version
1 : Ver 1.0
2 : Ver 2.0
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