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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM470 · 4/16
www.promega.com
6.A. Error Messages (continued)
Error Message
Description
Resolution
FPGA corrupt
FPGA image programming has failed,
or FPGA module is defective.
Please contact Promega Technical
Services for troubleshooting assistance.
ADC status invalid
Internal hardware failure has
occurred.
Please contact Promega Technical
Services for troubleshooting assistance.
Head loopback
failure
Internal hardware failure has
occurred.
Please contact Promega Technical
Services for troubleshooting assistance.
No plate in
instrument
No plate is present or a clear plate is
in the Sample Tray.
Use an opaque white or black plate.
6.B. Common Problems
Symptoms
Causes and Comments
Injectors sputter or drip
Reagent buildup in injector lines. Run the flushing
protocol (Section 4.C).
Injector speed may not be optimal for the viscosity or
composition of the solutions used.
Injectors not injecting
No reagent in injector lines. Confirm that the inlet tubing is
inserted into the bottom of the reagent container.
Reprime the injectors. (Section 4.A).
Injector tubing is clogged and may need to be replaced.
(Section 5.F)
Plate not detected
The Microplate Sample Tray does not contain a plate or
waste tray, as appropriate. Insert a plate tray or waste tray,
as needed.
Plate stuck or jammed in instrument
Press “Eject” or press “Self-Test” in Settings or press
“Recovery” in the Tools menu (Section 3.E). Any of these
methods can be used to attempt to recover the plate. If the
issue is not resolved, contact Promega Technical
Services (
).
Tablet PC touch screen does not
1. Verify the plug is securely connected to the Tablet PC.
appear to be working
2. Verify that the instrument is plugged into the USB
port on the Tablet PC.
3. Restart the Tablet PC, and launch the GloMax
®
Navigator software.
4. If the issue is not resolved, contact Promega Technical
Services (
).
