PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
Page 99 of 103
Customer Support and Return Merchandise Authorization (RMA) Policy and Procedures
Warranty Information
The purpose of this document is to outline the steps for initiating and shipping an RMA to PowerFleet.
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The warranty is voided if the product is abused, misused or modified in any way.
Customer Support and RMA Information
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The Technical Support / RMA telephone number is (201) 690-7011
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Support Hours are Monday through Friday from 9:00 am to 6:00 pm (Eastern)
A case or RMA number can be requested 24 hours a day, 7 days a week (Excluding Holidays)
RMA Procedure
Step 1. Request an RMA
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In the event hardware requires repair, e-mail the following RMA details to
-Device Description
-Part Number (P/N is located on a label affixed to the component) (see Locating Part Numbers on the next page)
-Device Serial Number
-Description of failure (primary symptoms or issue)
-Shipment information (address and contact details)
-PO Approver (in the event there is hardware damage, the person receiving the quotation for purchase order)
Step 2. Return the RMA to
PowerFleet
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Upon receipt of an RMA number from PowerFleet, package the material and return to PowerFleet.
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Material cannot be returned to PowerFleet without an RMA already assigned.
Ship the secured package hardware with a completed RMA form to the following Shipping Address:
VIP Industries
PowerFleet RMA Department
Attention: RMA #: (
*
Enter RMA Number)
90 Brighton Road
Clifton, NJ 07012
Step 3: Evaluation and Damage Description
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In the event the repair requires a purchase order to proceed, PowerFleet will send the quotation for repair to
the PO approver (identified in Step 1). The RMA hardware will remain on hold until the PO approver provides
additional direction.
Step 4: Repair and Return
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Once the RMA hardware is repaired, it will be returned to the customer using the shipping information
(identified in Step 1).