PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
Page 89 of 103
49-Output Alert Err (Refer to Hardware Guide)
[REFERENCE] A Maintenance operator indicated during the Sensor Install Wizard that the output alert (horn, alarm,
strobe light, etc.) was not working.
Possible Cause(s)
Action
Wizard selection mistake
•
Log in to the VAC as a Maintenance operator and re-run the Sensor Install wizard. Refer
to System Installation Guide.
•
Verify that the “Output Alert” feature in the Sensor Install Wizard is assigned to VIM
“107.”
•
Select “Yes” after you witness the output alert working on the ‘External Indicator’
screen.
Sensor connection
•
Verify that the Sensor Hub is properly connected to the VAC (connector C102).
•
Verify that the sensor cable is connected to the VIM6/7 port on the Sensor Hub.
•
Verify that the RED and BLACK wires of the sensor cable are connected the sensor or
relay (refer to system installation guide).
Sensor Hub damaged
•
Verify the Sensor Hub LED color (orange or green indicates it is working).
•
Verify that other sensors are failing as well.
•
Complete an RMA Request form (refer to Appendix A in this document).
•
Call
PowerFleet’s
Customer Service for an RMA number.
•
Only the VAC should be returned for analysis/repair.
•
Once VAC is removed, system MUST be hard-bypassed to use vehicle.
•
Follow instructions on how to hard-bypass the system. (See Appendix B)
Output alert sensor is
not working
•
Repair or replace sensor or sensor components
50-Internal Memory Corruption/Err
[FUNCTIONAL] VAC memory error.
Possible Cause(s)
Action
VAC malfunction
•
If this occurs, try clearing it once. If it returns again on the same VAC, the VAC
requires an RMA. Please be sure to indicate that it is being returned for this error.
•
Log in to the VAC as a Maintenance operator and navigate to the Error menu
•
Clear the error and if the error reappears,
o
Complete an RMA Request form (See Appendix A)
o
Call
PowerFleet’s
Customer Service for an RMA number.
o
Only the VAC should be returned for analysis/repair.
o
Once the VAC is removed, the system MUST be hard-bypassed to use the vehicle.
o
Follow instructions on how to hard-bypass the system. (See Appendix B) and
check to see if it reappears
51-Wrong VAC FW Contact IDSY
[FUNCTIONAL] VAC was configured for PWM access and the firmware does not support this feature
Action
•
If this occurs, the VAC needs to be upgraded to the latest version of firmware.