PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
Page 78 of 103
26-Comm Error (Refer to Hardware Guide)
[FUNCTIONAL] The server has not heard from the VAC for at least 5 days
Possible Cause(s)
Action
VAC communication
•
Drive the vehicle near the Wireless Asset Manager (WAM), or Access Point for Wi-Fi
systems, and wait 1-30 minutes.
VAC error
•
Verify that other VACs synchronize with the system correctly by driving another
vehicle near the Wireless Asset Manager (WAM) or Wi-Fi Access Point, waiting 2
minutes, then checking the “Vehicle Configuration Status” report
in
PowerFleet® Vision
Pro™
software to verify Last Detected Date is the current date.
•
If other VACs are synchronizing
o
Complete an RMA Request form (See Appendix A)
o
Call
PowerFleet’s
Customer Service for an RMA number.
o
Only the VAC should be returned for analysis/ repair.
o
Once VAC is removed, system MUST be hard-bypassed to use vehicle.
o
Follow instructions on how to hard-bypass the system. (See Appendix B)
o
Run “CloneVAC” on the new VAC (
See Section 4 for instructions)
WAM/Modem
communication
•
Verify that the WAM and Modem LEDs match the recommended state.
Refer to the Cellular WAM Installation Guide.
•
If the LEDs do not match the recommended state, reboot the WAM by unplugging the
WAM, waiting 30 seconds and plugging the WAM back in. Verify that the WAM and
Modem LEDs match the recommended state.
Refer to the Cellular WAM Installation Guide.
•
If rebooting the WAM does not work
o
Complete an RMA Request form (See Appendix A)
o
Call
PowerFleet’s
Customer Service for an RMA number.
o
Only the WAM should be returned for analysis/ repair.
Wi-Fi communication
•
Verify the VAC is connected to the server.
•
Update the Wi-Fi connection profile (SSID, Security method, credentials, etc.)
•
Turn the Wi-Fi off.
•
Turn the Wi-Fi on.
•
If the VAC still does not communicate and the Wi-Fi status indicator displays no bars:
o
Complete an RMA Request form (See Appendix A)
o
Call
PowerFleet’s
Customer Service for an RMA number.
o
Only the WAM should be returned for analysis/ repair.