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TROUBLESHOOTING
If you experience any problems with your hot tub please do not
hesitate to contact your authorised hot tub retailer.
Problem
Probable Causes
Troubleshooting Solutions
The hot tub is inoperative
• Power failure
• The breaker has tripped
• Heater’s high-limit thermostat has tripped
• Hot tub lock is activated
• Check for problems with your power source
• Reset the breaker
• Disconnect the power for 30 seconds to reset the thermostat;
then check for clogged filters
• Deactivate the hot tub lock
Hot tub won’t heat, even while the jets
and lights operate
• Air lock was created after filling with water
• Blocked filters
• Failed air circulation pump or heater
• Remove air locks by loosening pump and/or heater unions
• Check for blocked filters, try removing filter and see if it heats okay
• Check for water movement
• Put pump on/off quickly about 10 times to move air in system
Jet operation is weak or surging
• Water level is too low
• Filters are clogged
• Air control lever is closed
• Add water to the hot tub
• Clean the filters
• Open the air control lever
• Turn individual jets if not working
Light is inoperative
• Spa lock is activated
• Light wiring or assembly is faulty
• Deactivate the spa lock
• Replace the light assembly
Flo, Htr dry, Dr, Dy displayed
• Filters may be blocked
• Circulation pump may have failed
• Check and replace/clean filters if needed
• Is the water in the spa moving?
• Put pump on/off quickly about 10 times to move air in system
Problem
Probable Causes
Troubleshooting Solutions
Cloudy water
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter.
• Overused or old water
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH &/or alkalinity range
• Run jet pump(s)
• Drain and refill the hot tub
Water odour
• Excessive organics in water
Improper sanitisation
• Low pH
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to rec range
Chlorine odour
• Chlorine levels too high
• Low pH
• Shock spa with sanitizer
• Adjust pH to recommended range
Musty odour
• Bacteria or algae growth
• Shock spa with sanitiser
(if problem is visible or persistent, drain, clean and refill the spa)
Organic build up or ring around spa
• Build-up of oils and dirt
• Wipe off scum with clean rag
(if scum ring around spa is severe, drain the spa, use a spa
surface and tile cleaner to remove the scum and refill the spa)
Algae growth
• High pH
• Low sanitizer level
• Shock spa with sanitizer & adjust pH
• Shock spa with sanitizer
• Maintain sanitizer level
Eye irritation
• Low pH
• Low sanitizer level
• Adjust pH
• Shock spa with sanitizer
• Maintain sanitizer level
Skin irritation / rash
• Unsanitary water
• Free chlorine level above 5ppm
• Shock spa with sanitizer
• Maintain sanitizer level
• Allow free chlorine level to drop below 5ppm before spa use
Stains
• Total alkalinity and pH too low
• High iron or copper in water source
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
Scale
• High calcium content in water
• Total alkalinity and pH too high
• Adjust total alkalinity and pH
• If scale requires removal, drain the spa, scrub off the scale,
refill the spa and balance the water
IMP
OR
TANT
INFORMA
TION
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