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Overview

For a more detailed interface manual please visit the 

Support section on the 

Balboa website

 and select the 

TP500 manual. 

The TP500 is part of Balboa’s BP WIFI ready range and 

comes complete with a 4 black plastic pins connector. 

It is designed to work with the BP Series of hot tub 

control systems. The sleek panels have LCD displays 

that have moving function indicator icons, maintenance 

reminders, and service alerts on the easy-to-read 

screen. Please note you must have opted in to receive 

the WiFi option, this does not come as standard.

Brands

Platinum Spas Hot Tubs 

Trident, Tahiti, Happy, Palma and Refresh 

Platinum Spas Swim Spa 

Zeus

Temperature

Adjusting the set temperature

When using a panel with Up and Down buttons 

(Temperature buttons), pressing Up or Down will cause 

the temperature to flash. Pressing a temperature 

button again will adjust the set temperature in the 

direction indicated on the button. When the LCD stops 

flashing, the spa will heat to the new set temperature 

when required. If the panel has a single temperature 

button, pressing the button will cause the temperature 

to flash. Pressing the button again will cause the 

temperature to change in one direction (e.g. UP). After 

allowing the display to stop flashing, pressing the 

Temperature Button will cause the temperature to flash 

and the next press will change the temperature in the 

opposite direction (e.g. DOWN). 

Press-and-Hold 

If a Temperature button is pressed and held when the 

temperature is flashing, the temperature will continue 

to change until the button is released. If only one 

temperature button is available and the limit of the 

Temperature Range is reached when the button is 

being held, the progression will reverse direction.

For the TP500 to be used at its max you need to have 

it on Ready mode and high range. This will let you have 

the temperature set to 40 and keep it set high. 

CONTROL 

PANEL OPERATIONS

All Platinum Spas hot tubs use the world leading Balboa control panels. For a more detailed interface  

manual please visit the Balboa website and select the control panel you have. The information provided  

below is a summary. 

Balboa TP500

Filter

Adjusting filtration

Main Filtration Filter cycles are set using a 

duration. The filter duration setting can be 

adjusted in 1-hour increments. Filter Cycle 1  

and Filter Cycle 2 (if enabled) are set to the  

same duration.

Heater-Related Message

Heater Flow is Reduced (HFL)

There may not be enough water flow through the 

heater to carry the heat away from the heating 

element. Heater start up will begin again after about 

1 min. 

See Flow Related Checks below.

Heater Flow is Reduced (LF)*

There is not enough water flow through the heater 

to carry the heat away from the heating element 

and the heater has been disabled. See 

Flow Related 

Checks

 below. After the problem has been resolved, 

you must press any button to reset and begin heater 

start up.

Heater May be Dry (DR)*

Possible dry heater, or not enough water in the 

heater to start it. The spa is shut down for 15min. 

Press any button to reset the heater start-up.  

See Flow Related Checks below.

Heater is Dry*

There is not enough water in the heater to start it. 

The spa is shut down. After the problem has been 

resolved, you must press any button to reset and 

restart heater start up. 

See Flow Related Checks below.

Heater is too Hot (OHH)*

One of the water temp sensors has deteced 118ͦ f 

(47.8ͦ C) in the heater and the spa is shut down.  

You must press any button to reset when water is 

below 108ͦ f (42.2ͦ C). 

See Flow Related Checks below.

A Reset Message may Appear  

with other Messages.

Some errors may require power to be removed 

and restored.

Main Screen

Press menu/select 

repeatedly until  FLTR 

appears in the LCD.

Press warm to 

view the filter 

duration.

Press warm/Cool 

to set the number 

of hours in the 

duration.

If Filter Cycle 2 is 

enabled, ‘F12’ will 

appear in the right 

side of the ‘F1’ will 

appear in right side 

of the LCD.

Press menu/

select to go 

back to the Main 

Screen, when 

duration setting is 

complete.

ENJO

YING

 Y

OUR

 HO
T TUB
 OR
 S

WIM

 SP
A

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Summary of Contents for Balboa SpaTouch2T

Page 1: ...PREPARATION HOT TUB MANUAL...

Page 2: ...w hot tub or swim spa and general maintenance required Every effort has been made to ensure the accuracy of this owner s manual however the specification or design may vary depending on the model If y...

Page 3: ...e a moment to complete your details below This will be useful in the future if you need to contact your hot tub retailer regarding your hot tub or when you require a service PREPARATION 06 Electrical...

Page 4: ...PREPARATION Electrical requirements 08 Electrical installation 10 Installation and positioning 12 Air source heat pumps 18 Before you use your hot tub 20...

Page 5: ...n each model please check specifications on individual spas Before your hot tub arrives please arrange for a qualified electrician to do the following Image 1 Image 2 Image 3a Image 3b Position isolat...

Page 6: ...ommended Any outdoor cabling should be suitably protected from damage by either laying protective ducting pc pipe below ground or by using a SWA steel wired armoured cable Your electrician will calcul...

Page 7: ...ry tested during the manufacturing process to ensure maximum reliability and long term satisfaction Wipe out any excess water from the hot tub that may have drained from the plumbing after testing and...

Page 8: ...ess in cabinet power supply If the hot tub is a plug and play 13amp hot tub the power cable will already be in place and therefore no extra work is required If the hot tub is a 32amp hard wired this w...

Page 9: ...alves are open as they may have shifted during transit Swim Spa prior to filling Swim Spa equipment access Please see step by step stages on how to remove the cabinet panel to gain access to plumbing...

Page 10: ...aporator coil which contains an advanced liquid refrigerant The air turns into a gas which is then compressed to increase the heat This hot gas passes through the heat exchanger which transfers the he...

Page 11: ...wrench as it can easily crack the nut and cause the leak to worsen Power up You can now re fit the side panel and turn the power on at the isolator point Read the control panel section on how to opera...

Page 12: ...rol Panel Operation 24 Components and Features 32 Jet Design and Formation 34 Jets and Valves 36 Equipment Cabin 38 Maintenance 40 Diverters and Valve Maintenance 42 Bluetooth 44 Filter Care 48 Cleani...

Page 13: ...tinum Spas hot tubs use the world leading Balboa control panels For a more detailed interface manual please visit the Balboa website and select the control panel you have The information provided belo...

Page 14: ...ogrammed to operate 24 hours a day and are not programmable Refer to the spa manufacturer s documentation for any Circulation Pump Mode details Purge Cycles In order to maintain sanitary conditions as...

Page 15: ...for 24 hours enabling Filter Cycle 2 will initiate a purge when Filter Cycle 2 is programmed to begin The Meaning of Filter Cycles The heating pump always runs during the filter cycle In Rest Mode he...

Page 16: ...ow 102 The center of the Heater Status icon turns red F when the heater is On A F B D E C ENJOYING YOUR HOT TUB OR SWIM SPA Filter Kepp your water clean and ready to enjoy Follow these steps to set th...

Page 17: ...he diverter Valves are the largest valves and allow you to divert the water from one seat to another Adjusting the diverter valve allows you to increase the pressure in one seat and reduce in another...

Page 18: ...exercise recovery It will also alleviate restless leg syndrome cramps arthritis and fibromyalgia improving your overall well being A regular hydromassage routine can be more beneficial than you reali...

Page 19: ...area compared to the directional jets Directional adjusting jet Massage intensity can be adjusted with the jet the intensity reduces by turning the decor ring clockwise and increases by turning anti...

Page 20: ...1 5 5 5 5 3 3 2 4 4 6 Illustration varies on each model Side view of control device 1 System control box 2 Control box union 3 Gate valve 4 Ozone mezzi injector 5 Bluetooth unit Speaker 6 System contr...

Page 21: ...is installed under the filtration When disassembling the filter core please first pull up the filter net take out the filter basket and then the filter for cleaning or replacing the filter When insta...

Page 22: ...mulation of sediment between the jet and the jet housing To remove the sediment please follow these instructions Unscrew the jet anti clockwise The jet will get to a point where it is hard to turn Twi...

Page 23: ...may impact connectivity or instructions Connecting to your device Step 1 Make sure the devices are turned on and ready to be connected On your phone tablet or computer make sure that Bluetooth is tur...

Page 24: ...onnection The automatic reconnection mode is not working It is possible that other devices have been connected to the audio station and that the current device is no longer one of the last three conne...

Page 25: ...pleats and gives the filter a deep clean Please ensure your filter is air dry before placing back into your hot tub What filters do I need for my hot tub Each hot tub model is different therefore it i...

Page 26: ...se a microfibre cloth to remove any residue Don t forget to wipe around the jets too Rinse all surfaces and drain the rinsed water to prevent foaming when you refill your hot tub Finally clean the und...

Page 27: ...the pipework Once flushed the technician will drain that water ready for refilling Access to a water supply will be needed to fill the hot tub we generally also request that a hose pipe is available...

Page 28: ...IMPORTANT INFORMATION Safety Information 56 Troubleshooting 58...

Page 29: ...rate blood pressure and circulation Prevent Electrocution Do not connect any auxiliary components for example cable additional speakers headphones additional audio video components etc to system Do n...

Page 30: ...Probable Causes Troubleshooting Solutions Cloudy water Dirty filters Excessive oils organic matter Improper sanitization Suspended particles organic matter Overused or old water Shock spa with saniti...

Page 31: ...Broombank Park Chesterfield S41 9RT 01246 559071 info platinumspas co uk www platinum spas com Get social with us To view the manual in French Spanish or German please visit the Support section on the...

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