Section 4 - Troubleshooting
Troubleshooting
The power supply might be faulty. Confirm that you are using the provided DC 5V
power supply for this network camera. Verify that the power supply is correctly
connected. If the camera is functioning normally, the LED may have been disabled.
See the
about how to enable the LED.
Camera Setup
Status indicator LED of camera does not light up
1. Check that your internet explorer settings allow you to download and install ActiveX
controls.
2. Network traffic may prevent the viewing interface from appearing quickly. Wait for
a while.
The picture viewing interface does not appear on internet explorer
There might be a problem with the network cable. To confirm that the cables are
working, PING the address of a known device on the network. If the cabling is OK and
your network is reachable, you should receive a reply similar to the following
(…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch
utilized by the Network Camera is not functioning properly. Please confirm the power
for the devices are well connected and functioning properly.
The camera’s network connection unreliable
1. Signal strength is weak. Relocate the camera or remove the obstacle around it.
2. Make sure the SSID and Encryption settings are identical.
3. Check for any interference from other equipment.
4. For more information about wireless
please refer to
.
Wireless Installation Considerations
Wireless communication does not work
The app may take up to 30secs to connect to your camera as the initial connection
depends on a variety of factors including (but not limited to) your local or remote
network speed, mobile provider, etc. If the status remains on "connecting..." for more
than a minute try closing the app and trying again.
Video window shows "on connecting..."
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