PDK RDRBT, Manual

Page: 34 / 57

Touch io Instruction Manual
Performing a Factory Reset
User Access to the Organization
Once the user accepts and completes the mobile touch io credential process, it is automatically stored on
the mobile device. An Internet or Wi-Fi connection is NOT required on the mobile device for credential use.
The required distance to grant access is configured in the touch App and may be done by anyone who has
been granted credentialed access. See Bluetooth
Range for information about setting credential access
distance.
When accessing the organization and its touch io readers, the mobile app does not need to be active in the
foreground. As long as the touch App is running in the background on a smart device, the credential can
grant access. If the touch App is force-closed and no longer running in the background, the mobile device
cannot grant access.
For the touch App to work optimally, both the mobile device and the touch io reader firmware should
contain the latest versions to ensure their best functionality.
NOTE : If a problem occurs during or after a touch io firmware update, see Performing a touch io Reset .
Need additional information about any of the following?
Organization
Bluetooth Range
touch App
Touch App Configurations
Inside/Out Technology
Unlike other Bluetooth readers, the touch io reader uses Inside/Out technology to prevent accidental or
unauthorized access. Using advanced hardware and technology, the reader detects the location of the user’s
smart device and determines whether the user is
outside the door with the touch io reader prior to gaining
access, or inside , having successfully been granted access.
The touch io Inside/Out Technology is comprised of a small, simple, high-sensitivity patch antenna mounted to
the inside wall opposite to the wall-mounted touch io . The antenna senses the strength of the signal from the
credentialed smart device to make that determination. Inside/Out Technology determines the exact location
of a user’s phone in relation to the touch io reader. It intelligently detects whether an authorized user is
inside the room (the same side as the patch antenna) or outside of the room (in proximity to the touch io
reader) before granting access to a room, building, or campus. This system acts as a one-way filter that
allows only authorized users to pass through the entryway. It prevents
unauthorized persons from gaining
access to a facility when an authorized person is inside and within reading range of a touch io reader.
Page 34