Touch io Instruction Manual
●
Leaving the
touch io
app open during a firmware update will cancel the update process and the user will
need to relaunch the app and start the update again.
Workaround
: Prior to starting the update, it is necessary to close out of the
pdk touch App
on your
device. (There are compatibility issues between these two apps.) If the
pdk touch App
is running, the
firmware update won’t work. Once the update is complete, the
touch App
can be started again.
●
Touch credentials in the
touch App
will not work reliably when a user has the
pdk.io App
in the
foreground.
●
If a reader is added to a system after touch credentials are issued to users, there will be an unspecified
delay in existing credentials that will work with that reader.
Workaround
: The user must launch the
touch App
into the foreground which will immediately refresh
their credentials.
Certifications
FCC Compliance Statement
: This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Product can be used without license conditions or restrictions in all European Union countries, including
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, The Netherlands,
Portugal, Spain, Sweden, and the United Kingdom, as well as other non-EU countries, including Iceland,
Norway, and Switzerland.
Technical Support
Should you require any technical assistance, please contact our knowledgeable ProdataKey Support staff.
Your support queries covering hardware, software installation, trouble tickets, troubleshooting, return
merchandise authorization (RMA), or any other questions will be addressed as immediately as possible.
Support
:
Phone:
801.317.8802
option #2 or direct at:
801.206.4086
and
801.871.3009
Email:
ProdataKey, LLC
- 67 West 13490 South, Draper, Utah 84020 United States
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