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TQ10 User Guide
Technical Support
If you cannot solve your system problems using this User Guide, contact your local
Automation Technology Center (ATC) or distributor for assistance. If you need to talk to
our in-house application engineers, contact Parker Compumotor’s Applications Department
at (800) 358-9070, from 6:00
AM
to 5:00 PM Pacific time.
Product Return Procedure
If you must return your TQ10 Drive for repairs, use the following steps:
➀
Get the serial number and the model number of the defective unit, and a purchase order
number to cover repair costs in the event the unit is determined to be out of warranty.
➁
Before you return the unit, have someone from your organization with a technical understand-
ing of the TQ10 Drive and its application include answers to the following questions:
•
What is the extent of the failure/reason for return?
•
How long did the unit operate?
•
Did any other items fail at the same time?
•
What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
•
How was the unit configured (in detail)?
•
What, if any, cables were modified and how?
•
With what equipment is the unit interfaced?
•
What was the application?
•
What was the system environment (temperature, enclosure, spacing,
unit orientation, contaminants, etc.)?
•
What upgrades, if any, are required (hardware, cables, user guide)?
➂
In the USA, call your Automation Technology Center (ATC) for a Return Material Authoriza-
tion (RMA) number. Returned products cannot be accepted without an RMA number. If you
cannot obtain an RMA number from your ATC, call Parker Compumotor’s Customer Service
Department at (800) 722-2282.
Ship the unit to:
Parker Hannifin Corporation
Compumotor Division
5500 Business Park Drive, Suite D
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx
➃
In Europe, call Parker Digiplan for a GRA (Goods Returned Authorization) number.
Returned
products cannot be accepted without a GRA number.
The phone number for Parker Digiplan
Repair Department is 0202-690911. The phone number for Parker Digiplan Service/Applica-
tions Department is 0202-699000.
Ship the unit to:
Parker Digiplan Ltd.,
21, Balena Close,
Poole, Dorset,
England. BH17 7DX
➄
Elsewhere: Contact the distributor who supplied the equipment.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
