Panther PN-6730-UXP, User Manual

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6.5 Getting Technical Support
Before you call or email, get the serial number of the displays you are having trouble with. Have you
searched the Index of this manual?
Most of your questions are answered somewhere in
this manual. Check the Index.
If the problem you have is completely baffling, call,
email or fax.
But first!
Get the serial number of the unit you have. The
serial number is found
• inside on the right (as seen from the front) wall of
the display behind the screen.
• on the back outside of the display.
Try to describe the problem in the most precise lan-
guage you can. Remember, the person you are talking
to or writing to cannot see what you see.
Un-helpful language:
• It looks funny.
• The picture doesn’t look right.
• The image is bad.
• It isn’t working.
Helpful language:
• I see horizontal streaks from the right side of high
contrast edges.
• A solid green background has vertical bands in it.
• Whenever I try to "_______", I get a message on the
screen that says "_________".
• The lamp did not come on. When I swapped it
with another lamp, it still did not come on.
• There is a black line on the left side, and I can’t
move the picture over there with the Position con-
trol.
• The flashing lights on the screen flash in this
sequence.
Clarity Visual Customer Service
+1 503 570 4634 voice,
M-F, 0700-1700, U.S. Pacific time
service@clarityvisual.com
+1 503 570 4657 fax
Clarity Visual Systems
Attn: Customer Service
9025 SW Hillman Court, Suite 3122
Wilsonville, OR, USA
97070–7708
R
EMEMBER
,
HAVE THE SERIAL NUMBER READY
.