Panasonic KX-NSX2000, Operating Manual

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Group Incoming Calls Total The number of incoming calls received by the
target ICD group.
Answered The number of incoming calls answered by the
target ICD group.
Lost The number of incoming calls to the target ICD
group cancelled by the caller.
Overflow The number of overflowed incoming calls from the
target ICD group.
Talk Time Total The total talking time of answered calls for the
target ICD group. (HH:MM:SS)
Average The average talking time of answered calls for the
target ICD group. (HH:MM:SS)
Max. The longest talking time of answered calls for the
target ICD group. (HH:MM:SS)
Wait Time
(Answered) Total The total waiting time of answered calls for the
target ICD group. (HH:MM:SS)
Average The average waiting time of answered calls for the
target ICD group. (HH:MM:SS)
Max. The longest waiting time of answered calls for the
target ICD group. (HH:MM:SS)
Wait Time (Lost) Total The total waiting time of cancelled calls for the
target ICD group. (HH:MM:SS)
Average The average waiting time of cancelled calls for the
target ICD group. (HH:MM:SS)
Max. The longest waiting time of cancelled calls for the
target ICD group. (HH:MM:SS)
Max. Waiting Calls The maximum number of calls waiting in the queue
of the target ICD group.
When View Mode is " Group ", a pie graph will be created.
When View Mode is " Caller ID/CLIP ", a graph report cannot be created.
In other modes, a bar graph will be created.
b.
The results report can be output in one of the following 3 ways:
•
Graph : Click Graph , open the ACD Report - Group Graph screen, and display the graph of the
report. Click Print to print the graph.
•
Export : Click Export , and save the report file.
•
Print : Click Print to print the report.
c.
Click Close .
For Agent
1.
On the Agent tab under Filter Settings , select one of the following items in the View Mode drop-down
list:
Agent , Hour , Day , Date , Month
4.1.3 Supervisory Monitor (ACD) Control
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