With this menu, callers can select the language they prefer for voice guidance. For example, the Message
Manager can record a menu that announces:
"For English, press 7."
"For French, press 8."
•
The System Caller Names:
A maximum of 200 Caller ID numbers can be registered by the System Administrator. The Message
Manager is responsible for recording a name for each Caller ID number.
•
On Hold Announcement Menu:
With this menu, callers in a queue can listen to the announcement or music while they are on hold.
•
If the Unified Messaging system is being programmed via Web Maintenance Console, the
Message Manager cannot record any messages. The system will announce, "Sorry, this
function is not available".
To record menus and voice labels
1.
Log in to the Message Manager’s mailbox.
2.
4
to record messages.
3.
Enter the desired number to record.
1
for Company Greetings.
2
for Company Name.
3
for Custom Service Menus.
4
for Voice Labels for Mailbox Groups.
5
for System Prompts.
6
for Multilingual Selection Menu.
7
for System Caller Names.
8
for On Hold Announcement Menu.
4.
For the item selected in step 3, follow these steps:
a.
For Company Greetings:
Enter the Company Greeting Number (1–32).
b.
For the Company Name:
Go to step 5.
c.
For Custom Service Menus:
Enter a Custom Service Number (1–200).
•
Enter
0
to record the Custom Service exit prompt.
d.
For Voice Labels:
Enter the number of the Mailbox Group to be labelled. (The System Administrator
assigns list numbers.)
e.
For the Multilingual Selection Menu:
Go to step 5.
f.
For the On Hold Announcement Menu:
Go to step 5.
5.
1
to change the message.
•
If a message has not yet been recorded, go to step 7.
6.
1
to record a message.
2
to erase the current message, then go to step 3 or 4.
7.
1
to end recording.
2.2.2 Message Manager Features
242
Operating Manual
Summary of Contents for KX-NSX2000
Page 10: ...Table of Contents 10 Operating Manual ...
Page 203: ...Table 1 Standard mode 1 14 2 Using the Directories Operating Manual 203 ...
Page 204: ...Table 1 Standard mode for RU model 1 14 2 Using the Directories 204 Operating Manual ...
Page 205: ...Table 2 Option mode 1 14 2 Using the Directories Operating Manual 205 ...
Page 206: ...Table 2 Option mode for CE model 1 14 2 Using the Directories 206 Operating Manual ...
Page 207: ...Table 2 Option mode for GR model 1 14 2 Using the Directories Operating Manual 207 ...
Page 250: ...2 2 2 Message Manager Features 250 Operating Manual ...
Page 288: ...4 1 3 Supervisory Monitor ACD Control 288 Operating Manual ...
Page 314: ...Note 314 Operating Manual ...