Panasonic KX-NS700, Feature Manual

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Conditions
CAUTION
If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled
through system programming, the Hospitality feature cannot be used. For details, refer to the relevant
chapter in this Feature Manual or consult your system administrator.
•
KX-NSF201 (Call Centre Feature Enhancement) or KX-NSXF022 (Built-in ACD report) is required to use
this feature.
•
Up to 16 users can be set as an ACD supervisor through system programming.
•
Any ACD report data that must be retained should be backed up periodically.
•
An SD Memory Card (KX-NS3134/KX-NS3135/KX-NS3136/KX-NS5134/KX-NS5135/KX-NS5136/
KX-NS7134/KX-NS7135/KX-NS7136) is required to save ACD reports.
–
With SD Memory Card: 300000 calls
–
A maximum of 12 months (367 days) of ACD reports are saved.
However, if
Custom Period is selected in Select Period , Start Date can be set to a date within 1 year
prior to the current date (e.g., if today is 22 December 2016, the oldest allowable date for Start Date
is 22 December 2015), and End Date can be set up to the current date.
–
Old ACD reports are deleted if they have exceeded the save period, or if the maximum number of saved
ACD reports has been exceeded.
Feature Manual References
2.23.2 Room Status Control
2.23.3 Call Billing for Guest Room
PC Programming Manual References
8.4 Users—ICDG Management
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor
Operating Manual References
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
4.1.3 Supervisory Monitor (ACD) Control
80 Feature Manual
2.2.2 Incoming Call Distribution Group Features