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Note
In method b), if an extension has one or more ICD Group buttons for an incoming call distribution
group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature
for the group will not work at the extension.
Incoming Call
Distribution
Group 1
(Floating
extension
no.: 601)
Incoming Call
Distribution
Group 2
(Floating
extension
no.: 602)
ICD Group 1; 601 (Call Waiting)
ICD Group 1; 601 (Call Waiting)
ICD Group 2; 602 (Answering the Call)
2
1
3
3.
No Reply Redirection (UCD or Priority Hunting Method)
If a call received at a member extension is not answered within a preprogrammed time period (No Answer
time), the call will be redirected to the next member extension. If there is no idle group member, the call
queues at the target extension until a group member becomes available.
Conditions
•
Automatic Call Distribution (ACD) does not work for ISDN extensions or PS Ring Groups.
•
FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions which
have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (
®
(FWD)/Do Not Disturb (DND) Features)
•
The Group Call Waiting feature cannot be used with the VIP Call feature (
®
Wrap-up feature (
®
2.2.2.8 Log-in/Log-out). To use the VIP Call feature and/or Wrap-up feature, Call
Waiting mode on each extension should be off.
PC Programming Manual References
11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main—
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
Extension No Answer Redirection Time
11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List—
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
→
Options—Wrap-up Timer based on
→
Options—Longest Idle Distribution
PT Programming Manual References
58
Feature Manual
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS700
Page 16: ...16 Feature Manual Table of Contents...
Page 17: ...Section 1 For Your Safety Feature Manual 17...
Page 20: ...20 Feature Manual 1 1 1 For Your Safety...
Page 21: ...Section 2 Call Handling Features Feature Manual 21...
Page 59: ...632 Maximum Number of Agents Feature Manual 59 2 2 2 Incoming Call Distribution Group Features...
Page 109: ...Operating Manual References 1 2 1 Basic Calling Feature Manual 109 2 5 4 Trunk Call Features...
Page 195: ...Operating Manual References 1 4 2 Holding a Call Feature Manual 195 2 13 1 Call Hold...
Page 326: ...326 Feature Manual 2 30 2 Outgoing Message OGM...
Page 327: ...Section 3 Unified Messaging System Feature Manual 327...
Page 377: ...Section 4 Network Features Feature Manual 377...
Page 466: ...466 Feature Manual 4 3 6 Network ICD Group...
Page 467: ...Section 5 System Configuration and Administration Features Feature Manual 467...
Page 560: ...560 Feature Manual 5 5 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Manual 561...
Page 578: ...578 Feature Manual 6 5 6 PFMPR Software File Version 004 6xxxx...
Page 579: ...Feature Manual 579 Notes...