Panasonic KX-NS300, Pc Programming Manual

Page: 618 / 752

23.3 UM Configuration—[4-3] Service Settings—
Custom Service
A Custom Service allows callers to perform specific functions by pressing dial buttons on their telephones
while listening to voice guidance (Custom Service Menu). Custom Services allow callers to connect
themselves to an extension, mailbox, Mailbox Group, operator, fax machine, etc., without the assistance of
an operator. A Custom Service Menu ("Press 1 for Sales, press 2 for Service", etc.) can be recorded by the
System Manager or the Message Manager, and can be recorded in several languages if needed. The
System Manager can create a maximum of 200 Custom Services.
Common uses for Custom Services include:
–
callers press a button to connect themselves with the desired destination
–
callers press buttons to navigate through a series of other Custom Services before being connected with
the desired destination
–
callers enter PIN numbers to connect themselves with the desired destination (PIN Call Routing)
–
callers enter the first few letters of the desired parties (Dial by Name) to connect themselves with the
desired destination
Custom Service Builder
The Custom Service Builder is a utility that allows the System Administrator to create Custom Services
visually. Each Custom Service and its functions can be edited, arranged using a familiar drag-and-drop
interface. The following Custom Service types are available:
–
Menu & Transfer
–
Date Control
–
Time Control
–
Day Control
–
Password
Creating a Custom Service
1. Select a custom service sheet.
2. Click the desired Custom Service type under Custom Service Type .
3. Click on an area within the workspace to the right of the menu to place the Custom Service (it can be
moved later).
4. Double-click the Custom Service icon you placed in the grid.
5. Edit the parameters in the Custom Service parameters dialogue box.
6. Click OK .
Note
If you are using Windows Internet Explorer, and you become unable to create new Custom Services with
the Custom Service Builder, click the browser’s Refresh button.
Editing a Custom Service
Custom Services parameters can be connected to other Custom Services. To connect a parameter to
another Custom Service, click and hold the parameter’s blue handle, drag it to the desired Custom Service,
then release the mouse button.
You can edit each Custom Service in the following ways.
23.3 UM Configuration—[4-3] Service Settings—Custom Service
618 PC Programming Manual